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Sheraton Gateway Los Angeles Hotel

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6101 West Century Boulevard, Los Angeles, CA 90045-5310
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (535)
360
Panoramas (39)
Room & Suite (331)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 28/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Gateway Los Angeles Hotel
Updated 28/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 414 hotels in Los Angeles
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Situated just minutes away from LAX, Sheraton Gateway Los Angeles Hotel offers travelers an unbeatable mix of convenience and comfort. Enjoy free WIFI and a free shuttle to and from Los Angeles International Airport when you stay at our hotel in Los Angeles, California. Settle into our thoughtfully designed, recently renovated hotel accommodations and relax. As a result of its extensive transformation, our hotel boasts refreshed accommodations, luxury amenities - including a heated outdoor pool and fitness center, superb meeting and event facilities, and proudly brewing Starbucks in the lobby. Whatever you need during your visit, we're sure you'll find it at Sheraton Gateway Los Angeles Hotel.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Bottled water
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
44Car recommended
Grade: 44 out of 100
62Restaurantswithin 1 km
1Attractionwithin 1 km
1669Reviews61Q+A100Room tips
Traveller rating
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Popular mentions
mauijim96761 wrote a review 22 Nov
Lahaina, Hawaii18 contributions22 helpful votes
Had a 1-night stay at the Sheraton Gateway before flying out to Las Vegas. My room was clean and had nice view of LAX runway so I could see planes landing which was vey cool. Had some dinner and drinks in the hotel bar. The service was good and food & drinks were spot on. Would recommend staying here if you need a hotel by LAX.
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Date of stay: November 2021Trip type: Travelled solo
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Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded 4 days ago
Your recommendation was such a joy to read and much appreciated by all of us at the Sheraton Gateway Los Angeles Hotel! Thank you for taking the time to share some details of your stay! We are glad your accommodations were pristine and you found the views to be stellar! I too love watching the plans! We hope your travels will bring you back soon!
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Jiaxin L wrote a review 18 Nov
4 contributions2 helpful votes
I was allegedly charged for an unmade bar purchase at this hotel, and despite all the communication with the management, the charge was still placed on my card a week after the stay. I received an email at 4:00 am in the morning during my stay, indicating I've been charged for a bar purchase that I never made. I called the front desk immediately, and they told me to get down in person to sort it out. This can't be done on the phone as the staff claimed, and it's 4:00 am in the morning, "Fine" I went down, lined up for 15 minutes as the help desk can't solve this and asked me to deal with this at the counter and wait in the line. Only one staff at 4:00 am ofc, with an exceptionally long line at the counter. After the 4-am 15 minutes wait in the chilling lobby, the lady at the counter told me she has found the receipt and the charge will be reversed. I asked how this could happen, she said probably the bartender remembered the wrong room number like it doesn't matter. "Fine" After I check out the next day, guess what, I STILL received the bill for this. I called the hotel immediately that day, the rep on the phone guaranteed me it has been reversed and she sees no outstanding charge. She claims the bill is a mistake and I shouldn't be charged anything. "Fine" I bet you could guess the result at this moment LOL. A week later, a charge appears on my credit card. Lol, what should I expect, after all this hassle, and this charge is still made. Just terrible TERRIBLE service and management to allow such a mistake to occur. I have lost faith in this property and urge all travelers to avoid this hotel. The hotel charges un-claimed bills to rooms and when things happen, don't expect them to solve it.
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Date of stay: November 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip: Higher floors, the window sound proof is pretty good so not much noise even if facing the runway.
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Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded 1 week ago
We most certainly never want to cause any inconvenience to our valued guests but it is clear we fell short of the excellent standards we strive for. We definitely will investigate this matter further, but we encourage you to reach out to us directly so we can address this in a more suitable forum. We are eager to connect with you as we want to resolve this right away and work to restore your trust.
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World Citizen wrote a review Oct 2021
1 contribution1 helpful vote
I rarely write reviews but this experience was so bad I have no choice. I’m a Marriott Ambassador level and travels lot and have seen all sorts of hotels. But this one is old smelly badly needs renovation and their shuttle experience is the worse. Both at the airport and at the hotel the wait has been extremely long. So many people collect before it shows up. At the airport while waiting for this shuttle I saw other hotel shuttles show up so many times. I even sent a text to the hotel asking if they even have a shuttle at all and their answer was it’s a different company and they don’t know. Get your act together Sheraton. Hire a different company or pay then well. Bad bad experience. And by the way even a hotel staff told me don’t stay here for breakfast. It sucks. So I skipped it.
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Date of stay: October 2021Trip type: Travelled solo
1 Helpful vote
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Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded 3 weeks ago
Your detailed review is greatly valued by our team. We are glad you took the time to share your thoughts and we will make sure extra attention is given to these areas. We hope we can win you over in the future!
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Valerie S wrote a review Oct 2021
Washington DC, District of Columbia1 contribution
Hotel was wonderful enjoy my stay all the employees are friendly and nice .Elmer in the front desk made us feel welcome . Restaurant food was good as well Will be coming back to this hotel love it!!!!
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Date of stay: October 2021Trip type: Travelled solo
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Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded 21 Oct 2021
Hearing we left a lasting impression with our stellar service and top-notch accommodations brings us much excitement here at Sheraton Gateway Los Angeles Hotel. Thank you for your positive feedback and we will be eagerly awaiting your return!
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happytravler79 wrote a review Oct 2021
Orlando, Florida60 contributions19 helpful votes
They will tell you the shuttle runs 15 to 20 minutes BIG LIE! We waited over an hour at the airport, we even forgot something at baggage claim, my husband went there and back while waited and still no shuttle. I asked for the manager, Marcella said it’s a third party company and they would look at the camera. Then she said she’d up grade my, another lie. We stayed here last week before our flight to Hawaii, we were in a room a floor up and a nicer room without tears in the furniture. This hotel is hands down the most stressful place I’ve ever stayed at. Go to the any other hotels by LAX, they have several shuttles running not this messed up one.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Save yourself a headache don’t stay here!
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1 Helpful vote
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Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded 20 Oct 2021
We regret to learn this was your experience as it is not typical. Please accept our apologies as we never want our guests to be inconvenienced in any way. We assure you this will be looked into further so it does not occur again, and we wish for one more chance to restore your trust in our Brand.
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PRICE RANGE
US$133 - US$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton gateway los angeles hotel los angeles, sheraton los angeles, los angeles sheraton
LOCATION
United StatesCaliforniaLos AngelesLAX Area / Westside
NUMBER OF ROOMS
803
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Frequently Asked Questions about Sheraton Gateway Los Angeles Hotel
Which popular attractions are close to Sheraton Gateway Los Angeles Hotel?
Nearby attractions include Sam First (0.2 km) and LAX Theme Building (1.1 km).
What are some of the property amenities at Sheraton Gateway Los Angeles Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Gateway Los Angeles Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Gateway Los Angeles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Gateway Los Angeles Hotel?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Gateway Los Angeles Hotel?
Conveniently located restaurants include Aliki's Greek Taverna, In-N-Out Burger, and JW Steakhouse.
Are there opportunities to exercise at Sheraton Gateway Los Angeles Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Gateway Los Angeles Hotel have an airport shuttle?
Yes, Sheraton Gateway Los Angeles Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Gateway Los Angeles Hotel have airport transportation?
Yes, Sheraton Gateway Los Angeles Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Gateway Los Angeles Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Gateway Los Angeles Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.