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Hilton Los Angeles/Universal City

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Traveller (1300)
Room & Suite (754)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(330 reviews)
“theme park”(138 reviews)
“alcove room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,150)
There are newer reviews for Hilton Los Angeles/Universal City
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3,655 results
Traveller rating
1,508
1,218
565
210
154
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LanguageEnglish
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1,508
1,218
565
210
154
Show reviews that mention
All reviewscity walktheme parkalcove roomcafe sierravisiting universalexecutive floorfree shuttleself parkingbreakfast buffetper dayhollywood hillsshuttle servicemetro stationcitywalkconciergeburbankfreeway
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21 - 25 of 3,655 reviews
Reviewed 2 weeks ago

My family and I have stayed at this hotel over a dozen times! It is our go-to destination whenever we go to Los Angeles. We love visiting the magnificent City of Angels and all of its great sights and sounds. This hotel is only minutes...More

Thank Joshua G
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 2 weeks ago

All of us at Hilton Universal would like to thank you for taking the time in leaving us such a wonderful review and feedback on your stay with us. Thank you for recognizing our helpful and friendly staff members.We look forward to welcoming you back...More

Reviewed 3 weeks ago

We choose this hotel for it's location which was an easy walk to Universal Studios and City Walk. It was a good choice for us because we didn't have a car. The hotel staff was very friendly and our room was very nice.. Breakfast was...More

1  Thank Chiguy064
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 2 weeks ago

Thank you for taking the time in leaving us a review on your stay with us. Apologies for the lack of service you encountered with our restaurant staff, I will be sure to forward that over to our managers. We are happy to learn that...More

Reviewed 3 weeks ago via mobile

After arriving for a two night stay to a lovely greeting and nice room we were disappointed with how the end of our trip was ruined by a disorganised and rude employee who forget our late check out (which we paid a large sum of...More

1  Thank Delene P
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 2 weeks ago

Dear Delene, Thank you for taking the time in leaving us a review on your stay with us. We are sorry you encountered a negative experience with our staff. We would like to learn more about your stay to make this right for you. Please...More

Reviewed 3 weeks ago

We recently held a corporate training here and were blown away by the quality of service -- Justine, Yael, Karol, Francisco and the rest of their team were superb! About half of our attendees were local and the other half flew in for the event....More

1  Thank Erin G
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 3 weeks ago

Dear Erin, Thank you for your kind and honest review regarding your recent experience with us at the Hilton Universal. We are very happy to learn that you had a great relationship with our staff and that your attendees were pleased with our hotel and...More

Reviewed 3 weeks ago

My son (age 10) and I stayed here for 2 nights for our first trip to Universal studios. We were welcomed and delighted on check in when Lucas (apparently in training but excellent) upgraded us to a Universal-view room. My son was so excited to...More

1  Thank kiwi&yank
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 3 weeks ago

Dear Kiwi&yank, All of us at Hilton Universal would like to thank you for taking the time in leaving us such a wonderful review and feedback on your stay with us. Thank you for recognizing our helpful and friendly staff members like Lucas and our...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$222 - US$436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$222 - US$436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1300)
Room & Suite (754)
Pool & Beach (130)
Dining (79)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
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georginasutton
13 May 2018|
AnswerShow all 3 answers
Response from debwales | Reviewed this property |
I am sure there are but if you are just going to Universal it takes 5 minutes to walk and there are definitely bus stops there.
0
Votes
Georgia L
13 May 2018|
AnswerShow all 3 answers
Response from miercoles b | Reviewed this property |
I do not know for sure...sorry. I would just give the hotel a call to find out.
0
Votes
Kyle F
9 May 2018|
AnswerShow all 4 answers
Response from HiltonUniversal | Property representative |
Hi Kyle, Yes please request directly with our hotel. Please call 818-623-1434 , thank you!
0
Votes
Room Tips
"If you are planning on visiting the Universal Studios Hollywood park, all hotel guests get to go in an hour..."
Read review
"Ask for what you want when you check in - you might get an upgrade. The Universal view is pretty cool"
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"Corner room"
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"We had a view of the park. It was pretty nice and quieter than the other side of the hotel."
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