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The staff was amazing! Manny at the front desk really take care of us, truly going above and beyond.
Upon pulling into the parking lot, there was a sprinkler that has bursted it looked like. There was water spewing everywhere!
The smell of marijuana was...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 26 December 2015
Thank you for taking the time to review our hotel on TripAdvisor. We value each feedback as this will allow us to identify areas that may benefit from additional attention. We sincerely apologize if you found the condition of our facilities to be...More
I have no issues with the hotel itself, or the staff either. Not a location I would choose if it had not been for business. Don't think about walking anywhere, just Uber to some nicer areas/restaurants.
My problem is a reoccurring noise every 3 minutes...More
1 Thank JamieLong
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 20 December 2015
Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. I am sorry to hear that there were certain aspect of your visit that did not meet...More
I would like to say that the staff was awesome. Our stay was sudden, and the complementary items were greatly appreciated. We were not familiar with the area, and everyone was just so understanding and helpful. Room was clean, up to date, cozy, and breakfast...More
I booked this hotel while my husband was driving and I was looking for a hotel in the car. One night was $160.95 online plus room tax and tourism assessment total $185.89. We are use to paying a minimum of this amount actually for a...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 12 December 2015
Thank you for taking the time to write a review of our hotel. I appreciate your kind comments and pleased that you chose to stay with us recently. Rest assured, that your feedback will be considered when making future pricing strategies. I do...More
Stay on a consulting tip. Neighborhood may not be considered safe -- two security guards at the entrance and parking lot.
Room was a bit worn, cleanliness was suspect. Free breakfast was adequate. Would be nice if coffee and tea available all day. No ice...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 5 December 2015
Thank you for taking the time to leave us feedback during your business trip. We are very sorry to hear that the overall hotel condition and location was not up to your expectations. Our goal is to make everyone’s stay special and this...More