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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,472 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
San Marcos, California
1 review
Reviewed 2 days ago NEW

Got in late after Thanksgiving, got upgraded to a Suite. Staff was very friendly, had a great experience in the morning #spin for all guests. Made me feel very welcome. It was an easy walk to Universal Studios which made it convenient for parking and also for coming back in the evening to get warm clothes and head back to... More 

Helpful?
Thank Giddeeup91
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Giddeeup91, thank you very much for your response and your rating! We are glad you enjoyed the fun and games in the morning, that is always a great way to start off the day! We hope to be of service again very soon !! More 

1 review
Reviewed 2 days ago NEW via mobile

#spin. Great stay at Sheraton Universal. Staff was friendly, always asking if I needed anything. Room was clean and comfortable. I will be back in my next trip to Burbank. Sam and Marco made my check even more fun with a quick game of bean bag toss. Great way to end the stay and have a laugh before heading off... More 

Helpful?
Thank Robert H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robert H , thank you so much for your review and your rating. Your comments are invaluable and we thank you so much for taking the time to give us your insights. It is our honor to be of service again in the near future please make sure to send a DM the next time your travels bring you... More 

Redondo Beach, California
1 review
Reviewed 5 days ago NEW via mobile

We went to universal studios and decided to stay at the sheraton universal for the night. The staff was excellent and even called our room after check in to ensure that we were happy with our room. The free shuttle to universal studios was a great benefit. It was so convenient especially since we have a 6 year old daughter... More 

Helpful?
Thank sherylghailey
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear sherylghailey We are so glad you enjoyed your stay at the hotel and enjoyed the fun and games in the lobby in the morning! The staff really does all they can to assure guests are happy and we are throlled you had a successful visit!! Make sure to send a direct message next time your travels bring you this... More 

San francisco
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW via mobile

I have stayed here more times than I can count over many years since it's 5 minutes from my mothers house. It's a good location for visiting and right at universal studios if that is a destination for you. However, the hotel needs a major face lift, which they say is underway. I saw no signs of it yet. The... More 

Helpful?
Thank Davids179
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Davids179 Thank you so much for your review and we certainly understand your concerns. We are in the beginning stages of our renovations process and we are excited to reveal our new product next year. We do hope you allow us to regain your confidence during a future visit. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

This hotel is fantastic for it's short walk to Universal Studios. Literally, it's like a 5-10 min walk to the front entrance gate, faster and more convenient than the free shuttle which drops you off at the middle of CityWalk. The hotel itself is smaller/shorter and feels less luxurious than it's Hilton neighbor. The room we had was tired/old and... More 

Helpful?
Thank WishIWereOnVacation
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear WishIWereOnVacation Thank you so much for your review! Yes we are in the beginning stages of our beautification process and are very excited to reveal our new product next year! The hotel is convenient to the sites and the park. We do certainly pride ourselves on extending excellent customer service and we are so glad you had fun with... More 

Nottingham, New Hampshire, United States
Level Contributor
151 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 week ago via mobile

After getting back from our cruise in Long Beach, we grabbed a car at the Long Beach airport and drove up to Universal Studios for our extended vacation. Having made reservations at the Sheraton Universal, we arrived earlier than expected. We parked in the garage, unloaded and made our way to check-in. We opted for an 11:00 checkin but arrived... More 

Helpful?
Thank Matt R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Matt R It's great that your visit was a success. It is always nice to get in early and start your day of fun! Keep us in mind if your travels bring you back this way it as it would be wonderful to have you back soon! More 

Mackay, Australia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

We stayed here for 3 nights at the end of our 5 week holiday in the US. Whilst the place was a bit dated it was still well laid out with a pleasant feel. Spacious lobby with a nice bar. Happy hour is great. Half price appetizers and drinks. There is also a gift shop in the lobby. Restaurant down... More 

Helpful?
Thank Roma3161
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Roma3161 We appreciate your rating and review! The hotel is indeed convenient to all the fun attractions and sites. Keep us in mind if your travels bring you back this way as it would be wonderful to be of service again soon ! More 

Brentwood, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Great hotel. Nice accommodations and friendly staff! Loved the #spin game in the lobby and won! Easy access to universal park and if purchase tickets at hotel, provided early entrance to park. Also, am an spg member and was upgraded to suite free of charge. Tough traffic to get to lax, short drive lots of traffic and time. Would highly... More 

Helpful?
1 Thank kachildo
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear kachildo Thank you very much for your rating and review! We are so glad you enjoyed the fun and games in the lobby. That is always a great way to start the day. Please keep us in mind for your future visits and send us a direct message when your travels bring you back this way as it would... More 

Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

Older style hotel at Universal Studios. The hotel was undergoing renovations when I stayed. It was super old, but comfortable. Service was very good at the hotel. So if they do a good job with the renovations then I'm sure it will be a nice place to stay once more.

Helpful?
Thank Jason D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jason D Thank you kindly for your review and your rating. We are in the beginning stages of renovations and we are absolutely excited to reveal our new product next year! We do hope you will be one of the guests that gets to experience the Sheraton Universal after the beautification process! More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Staff is very friendly -- and also extremely responsive. Room service food is great -- exactly what is needed Love that there is a pool on property not just for tanning but also for swimming laps, which is crucial for me

Helpful?
1 Thank zeza826
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear zeza826, Thank you so much for your rating and review it means the world to us! We are glad you had a successful visit and thoroughly enjoyed the hotel as well as the great pool area! Keep us in mind for future visits as we would be honored to have you back! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,086 - RM1,671 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
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