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Sheraton Universal Hotel

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Traveller (517)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,753)
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1,617 results
Traveller rating
415
535
379
163
125
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Time of year
LanguageEnglish
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415
535
379
163
125
Show reviews that mention
All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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1 - 5 of 1,617 reviews
Reviewed 2 days ago via mobile

This past weekend, I stayed at the Sheraton universal. This is the bedspread that was on our bed. They were both like this. We happened to lift the sheet with the light shining through and this is what we saw. Lots of mold. I took...More

3  Thank Megan L
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

Thank you for your message. As we have fully communicated with you both on and off property, again be be assured our linens are inspected . Thank you for your time .

Hotel's Favourite
Reviewed 7 January 2018 via mobile

Beautiful hotel with shuttle every 15 minutes to Universal Studios & Citywalk. We received excellent customer service upon check in from Alesia. She upgraded us for our wedding anniversary which was greatly appreciated. Later that night, we used our free drink coupons from Alesia and...More

Thank Robyn P
Reviewed 1 week ago via mobile

Front desk clerks are great, hotel was very nice, junior suite was nice size and club level food was great. Issue was with an unusually rude, unaccomodating and condescending evening supervisor. Simply asked clerk if I could add an extra day to my room and...More

Thank servojo
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 6 days ago

Thank you for your feedback and we are certainly disappointed in the stay you described. Your insights and experience would be upsetting for anyone to endure. We will look closely at where the breakdown occurred, and correct it . Thank you again for your invaluable...More

Reviewed 2 weeks ago

Stayed in the Terrace rooms by the pool. Trying to get to the rooms led us down a hallway that was under remodel...we had to step over tools, boards, caulking guns, air compressor hoses, and workers. No, I am not exaggerating...what a mess! What made...More

1  Thank Mary N
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 week ago

Dear Guest , this is certainly not the impression that we would ever want our guest to depart with and we apologize for this lapse as we could have done better in areas that you noted . We will share your message appropriately with the...More

Reviewed 2 weeks ago via mobile

The main reason I picked this place was to visit Universal Studios. The also had a free shuttle to and from city walk. The lobby staff was friendly. But the rooms are small. My refrigerator wasn’t working and the luggage holder was broken. I advised...More

1  Thank Allen C
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

Dear Guest, we fully understand your concerns and will share your feedback with the teams involved. We see there would be hesitation to possibly return. However if your travels may bring you back this way we will do all we can to assure a lovely...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$242 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$242 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (517)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Pam S
16 February 2018|
AnswerShow all 7 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
1 January 2018|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Avoid terrace rooms during construction if you are able"
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"A high floor gives you a great view over the Valley"
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"Get a room with a view of the mountains"
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"All rooms are good, maybe slightly better view 'Mountain side'"
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