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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,480 Reviews from our TripAdvisor Community

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Showing 1,365: English reviews
Melbourne, Australia
Reviewed yesterday NEW

Room had great view of mountains, was clean and very comfortable and up-to-date. Bathroom also clean and everything worked well. Pool was excellent, just the right temperature. Spa was an indulgence we all enjoyed. All staff were very welcoming. Lobby and bar area had friendly feel to it. As SPG members, we got room upgrade and free wifi. Hotel is...

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Helpful?
Thank Roger F
San Francisco, California
Reviewed yesterday NEW

We stayed at this hotel because of its proximity to Universal Hollywood, and we paid extra for the breakfast to make our mornings easier. We were pleased with the hotel itself and the staff upon arrival. However, the nights there were less than optimal. The doors to the hallway do not have good sound proofing, neither do the doors to...

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Thank Kristina1021
Reviewed 2 days ago NEW

Wonderful place to stay in LA. It may not be cheap but our short stay was really memorable since it was so close to the park, very convenient, perfect for a weekend break #Spin Will book again, interested to see the hotel after the new improvements.

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Helpful?
Thank Julio V
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Julio V, we are so glad to see that your stay was successful and that you enjoyed your visit. We are going through beautification process and we too are excited to showcase our new rooms in the near future! We do hope you will be amongst our valued guests who get to experience the fabulous Sheraton Universal Hotel! Thank...

Reviewed 3 days ago NEW

Had a great experience with every staff member I met at the Sheraton Universal. If you have extra SPG Platinum Suite Nights, this is a great place to use them! While you can get a great room at any Sheraton or Westin, only here can you be placed in an elaborately themed Shrek room! I enjoyed the cold breakfast in...

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Helpful?
Thank CardinalDBeiter
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear CardinalDBeiter, it was so wonderful meeting you in the lobby and thank you so much for participating in the spin game! We are so glad you enjoyed the room, that room is so much fun! Make sure to keep me as your contact for any future visits as it would be our absolute pleasure to have you back again...

The World
Reviewed 4 days ago NEW

This was our second stay in 2016 ... and we loved it again. The service here is absolutely incredible. From arrival at the front door to check-in to check-out, all of the staff here are incredibly, incredibly friendly, helpful and professional. The people here are absolutely fantastic. (An extra nice surprise was the #SPIN event for SPG members in the...

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Helpful?
Thank pickytraveler21
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear pickytraveler21, we thank you kindly for your rating and your review! We are very focused on extending caring customer service and we are glad that you thoroughly enjoyed your visit. Keep us in mind when your travels bring you back this way as we would love to have you back at the Sheraton Universal Hotel!

Grants Pass, Oregon
Reviewed 4 days ago NEWvia mobile

The bell staff was super nice and helpful. The front desk is understaffed and racist. They let the line grow to 3+person without a second staff. I was 3rd in line. The 2nd person in line was one of their VIP SPG and they let him rot. As I was waiting a white couple marched in front of me and...

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Helpful?
Thank Asian_French_Chick
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Asian_French_Chick, thank you for your feedback and we are glad we had the chance to speak with you directly , in person at the hotel. It is our hope to be able to regain your confidence in the Sheraton Universal as it is our only goal to create wonderful memories for our valuable guests, such as yourself.

Reviewed 5 days ago NEW

The Sheraton is a great hotel if you're visiting Universal Studios -- either as a family or a business traveler. The rooms are well appointed and modern. The bed is super comfortable. The restaurant has a nice breakfast buffet and the staff is friendly. Plus the hotel is walking distance to the park/City Walk. You can't beat staying at the...

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Helpful?
Thank David C
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear David C, so great to hear that you had a wonderful time at the hotel and thoroughly enjoyed your visit. The games in the morning are so much fun and it's always a great way to start the morning! I have to agree the beds are super comfortable .....so comfortable you can actually buy them for your own home!...

Carlsbad, California
Reviewed 6 days ago NEW

Great family hotel within walking distance to Universal! The staff is very friendly and takes great pride in being helpful, which was refreshing! The hotel is also making improvements ~ looking forward to returning!

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Helpful?
Thank SherpaMama
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SherpaMama, thank you so much for your review and your rating! We are in the middle of renovations and we too are excited to reveal the new rooms next year! Make sure to send a direct message if your travels bring you back this way as we would love to have you and your family back with us again!

San Marcos, California
Reviewed 1 week ago

Got in late after Thanksgiving, got upgraded to a Suite. Staff was very friendly, had a great experience in the morning #spin for all guests. Made me feel very welcome. It was an easy walk to Universal Studios which made it convenient for parking and also for coming back in the evening to get warm clothes and head back to...

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Helpful?
Thank Giddeeup91
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Giddeeup91, thank you very much for your response and your rating! We are glad you enjoyed the fun and games in the morning, that is always a great way to start off the day! We hope to be of service again very soon !!

Reviewed 1 week ago via mobile

#spin. Great stay at Sheraton Universal. Staff was friendly, always asking if I needed anything. Room was clean and comfortable. I will be back in my next trip to Burbank. Sam and Marco made my check even more fun with a quick game of bean bag toss. Great way to end the stay and have a laugh before heading off...

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Helpful?
Thank Robert H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robert H , thank you so much for your review and your rating. Your comments are invaluable and we thank you so much for taking the time to give us your insights. It is our honor to be of service again in the near future please make sure to send a DM the next time your travels bring you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,062 - RM1,662 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of mountains on higher floors”
 of 5 bubbles 242rogerf, 7 Dec 2016 | Read review
“Try to request a room that does not have an adjoining room...”
 of 5 bubbles Kristina1021, 7 Dec 2016 | Read review
“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
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