We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Universal Hotel

15.0 km from Los Angeles centre
  • Pool
  • Restaurant
  • Room Service
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Special Offer
Breakfast for 2 Included
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,528 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,411: English reviews
Start your review of Sheraton Universal Hotel
 Click to rate
Newcastle, Washington
Reviewed 2 days ago NEWvia mobile

This hotel has some real problems. First off, I was not allowed to check in because the reservation was under my husbands name. This in spite of calling them beforehand and adding myself to the reservation! Apparently it was not in the notes and so I found myself without a hotel room at 9:30 PM with 2 kids in tow!...

 Report
Helpful?
Thank bitbytrbug
Reviewed 5 days ago NEWvia mobile

This place is good if you want to stay close to Universal Studios. You can get a free shuttle to and from Universal Studios straight to the hotel every 15 minutes throughout the day. Also, the hospitality staff are very attentive with the exception of the younger receptionists. However, those are the only two good things about the hotel. If...

 Report
Helpful?
Thank Changman95
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Changman95, thank you very much for your feedback , we are very focused on caring service and your feedback is crucial to our continued success. It is disappointing that your visit was marred ....and please be assured that we will share your feedback with the directors involved. We are going through renovations hope to be able to regain your...

San Pablo, California
Reviewed 6 days ago NEWvia mobile

Checked in here for a 3 night stay. We chose this because of its proximity to Universal Studios. At the time of booking, we were warned about ongoing construction. However, regardless whether there is construction or not, the room is pretty run down. The bathroom is dated and the hook behind the door where to hang clothes or towel is...

 Report
Helpful?
Thank TotooIto
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear TotooIto, we appreciate your feedback and are concerned that your visit did not meet expectations . We are going through our renovation process and are excited to reveal our new rooms as they come back. We would like to have a chance to regain your confidence in the Sheraton Universal.... and please feel free to send a direct message...

Auckland Region, New Zealand
Reviewed 6 days ago NEW

Pros: Location to Universal (walking) Extremely comfortable beds Bathroom was good size View was amazing Pool complex was incredible Customer service was excellent and they even went out of their way to provide a small fridge for our room. All staff were friendly and helpful. Wi-fi was excellent Cons: Housekeeping was average. We had to ask for enough towels and...

 Report
Helpful?
Thank Andy66lee
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Andy66lee, the view room and the location! Keep us in mind for future travels would be an honor to have you back! Many thanks for your time and feedback!

San Francisco, California
Reviewed 1 week ago

This was a good hotel to pick if you're planning to go to Universal because you can get in an hour early. The staff itself was not so great, but the concierge was AWESOME! Gave us great tips for the park and everything went as he said it would

 Report
Helpful?
Thank mbell97
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mbell97, we pride ourselves on extending excellent customer service and your feedback is definitely shared with the team. and the managers involved. We do apologize for any missed opportunities with service. We are glad that you had a great trip and Sears assisted with your needs, it is our hope that we have the opportunity to regain your confidence...

Calgary, Canada
Reviewed 1 week ago

Although the hotel website warned of construction, there was very little evidence of work being done. The hotel staff are very efficient. The facility is welcoming and everyone is very helpful. There is a free shuttle to Universal every 15 minutes, or you can walk there in 10 minutes (up hill). Buy your Universal tickets at the hotel to save...

 Report
Helpful?
Thank Travelbug13Canada
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Travelbug13Canada, I totally agree the small replica of the Hollywood sign is so much fun to take pictures with! We are glad you felt connected to the hotel and to the staff and this was a successful visit for you. The hotel is certainly convenient to all the fun attractions nearby and we look forward to being Service to...

Dallas
Reviewed 1 week ago

"Platinum you say, Sir! Wellof course, let us upgrade you to our European size room. Please go down the dirty corridor to the lower floor, with a wonderful construction view. And for your platinum reward - how about hairs in your shower. Please make sure meet your 25 stay requirements to continue receiving your platinum benefits".

 Report
Helpful?
Thank expatdallas
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear expatdallas, it is certainly disheartening that your visit was marred. We have reviewed your insights , and we could have done better . I do apologize for the missed experience and your comments are immediately shared with the managers involved. If your travels bring you back , please send a direct message so I can personally assist. Thank you...

Palo Alto, California
Reviewed 1 week ago

Room Lobby was great. Shuttle service is good ( remember the last shuttle in the night is at 9 PM). otherwise its a 10 minute walk back to hotel. We had put a comment for my son's birthday during reservation, and we were welcome by a small coke in the room with a card. However the rooms are old, bathrooms...

 Report
Helpful?
Thank sunkiran
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear sunkiran, we are glad you enjoyed you stay and the special touch for your sons birthday! We hope to be of service again soon, and we too are excited to reveal the new tower rooms in the near future. Thank you so much for your time and feedback.

Millbrae, California
Reviewed 2 weeks ago via mobile

Granted the hotel is undergoing much needed renovations- but not a great place to stay. Room was very hot. When I turned on air conditioner - it actually was heat which made the room unbearable. This appeared to be a known situation. The solution was to turn off the a/c. Really tough to sleep in such a hot room. They...

 Report
Helpful?
Thank swimmer27u
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear swimmer27u, we strive to make sure our guests have a great experience and I am disheartened to hear that your visit was definitely not of that. I will personally share your experience with the managers involved and please feel free to send a direct message if your travels ever bring you back to the Sheraton Universal. I do apologize...

Minneapolis, Minnesota
Reviewed 2 weeks ago via mobile

Stayed a week for business, hotel was clearly under construction with hammer drill noises resonating through my room but overall no issues. Friendly staff, Sam was great to work with, decent rooms, great views, nice quick walk to Universal. I've stayed there many times and always go back when in town. #SPIN

 Report
Helpful?
Thank zbph10
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear zbph10, it is so great that your visit was such a success . We are focused on extending excellent service and I'm glad you felt connected . The beautification process is indeed in the works and I do apologize for any noise issues .... we are looking forward to showcasing the new product and hope you are amongst the...

915 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (431)
Viewed
Family/Play Areas (2)
Viewed
View from Room (30)
Viewed
Room/Suite (105)
Viewed
Hotel & Grounds (73)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (8)
Viewed
Bathroom (38)
Viewed
Pool/Beach Area (20)
Viewed
Other (142)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (473)
Viewed
Amenities (64)
Viewed
Lanai Double Queen Room (40)
Viewed
Non-Smoking Executive Suite (45)
Viewed
Pool (56)
Viewed
Dining (56)
Viewed
Standard Double Queen Room (39)
Viewed
The Hotel (173)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#103 of 347 in Los Angeles
338 reviews
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
Show Prices
Show Prices
Show Prices
The Garland
#11 of 347 in Los Angeles
2,804 reviews
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#149 of 347 in Los Angeles
164 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,111 - RM1,664 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Starwood and Travelocity so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
Ask a question

See all questions (19)

Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the park - there's nothing like waking up to a view of a Minion peeking over a building at you.”
 of 5 bubbles Travelbug13Canada, 15 Feb 2017 | Read review
“Outside room with a view.”
 of 5 bubbles F4183MPjamesb, 6 Feb 2017 | Read review
“upper floors have construction/remodel”
 of 5 bubbles traveler5093, 3 Feb 2017 | Read review
“Try for a higher floor so you can try to see a good view of the surrounding area!”
 of 5 bubbles A772RNmichellek, 25 Jan 2017 | Read review
“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
5 of 5