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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,472 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
Los Angeles, California
Level Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 June 2015

Location is awesome if you have business in Hollywood or Universal studios. I was visiting studios with friends from out of town so stayed there to save time. Check in was very easy. Staff was friendly. They gave me a room on the first floor facing a walk-way so I had to close curtains closed at all times. Be careful... More 

Helpful?
1 Thank Mert51
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mert51, Thank you for choosing our hotel for your visit to the parks. While our location worked to your advantage, we regret that you encountered a few shortcomings in your room. If at any point you need something, such as ice, or might prefer a room change, please do not hesitate to let one of our associates know. We... More 

Greenwich, Connecticut
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2015 via mobile

We were just at the Sheraton universal for a few days and it could not have been better. The staff is so friendly. They go above and beyond to exceed expectations. We stayed on the club floor which was an upgrade for us as gold spg members. Loved being able to walk to universal and city walk. We also took... More 

Helpful?
Thank mabsy47
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mabsy47, We appreciate the time you have taken to share your kind words. As loyal SPG members, we are so pleased to know you enjoyed the added perks of the Club Lounge. We hope the breakfast there was just the right fuel you needed for action-packed days at the park, exploring the vineyards, and hiking local trails. It sounds... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 May 2015

The hotel is located not so far from studio universal, I could even walk there from the hotel. I read lots of bad reviews about this property, but I still decided to stay there because It s close to SU so I didn't expect much when I arrived. However, when I walked into the hotel it totally changed my perception.... More 

Helpful?
1 Thank Boulevardpq
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear boulevardpq, Thank you for sharing your review. It is wonderful to know your expectations were exceeded during this most recent stay. Even more so, we are glad that our staff service was a highlight during your time here. It was our pleasure to serve you, and we hope you had a wonderful time at Universal Studios. If you do... More 

Dublin, Éire
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 May 2015

At checkin, the guy checking us in (who's name I forget... sorry!) was incredibly attentive and helpful. He checked us in, accommodated our request (prefer 10th floor to 3rd, to avoid pool noise) and was able to check us into one of our rooms, while waited for the other to be finished cleaning. He came out from behind the desk,... More 

Helpful?
Thank SaoireSaoirse
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SaoireSaoirse, Thank you for reviewing your experience with us. It is wonderful to know one of our associates went above and beyond to make you feel welcome for your stay. When you are in town to visit Universal Studios, we certainly know how to direct you to the fun! We hope you had a lovely time and rested well... More 

Universal City
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2015

No wifi No points credit for Spg No room cleanliness No complimentary breakfast No shuttles to near spots or to d malls Worst customer service / guest services In short total waste of hard earned money

Helpful?
1 Thank Rohit S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rohit S, Thank you for sharing your thoughts. We are sorry to hear that your stay was not up to your expectations. One thing we would kindly like to note is that we do offer a free shuttle service to the nearby parks. WiFi is also available for free in the Link@Sheraton Center, or SPG members can enjoy this... More 

Travellers are raving about these Los Angeles hotels

yonkers
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 May 2015

Clean , active friendly Hotel. Had 3 problems with Room broken light switch, remote not working/ ac making noise. ALL 3 problems were addressed fast and fixed. Had to wonder who stayed in room before me !!. Parking was easy and real close to elevators but 24.00 a day. Some construction going on and GPS took me to Universal Studios... More 

Helpful?
1 Thank kathyrich
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear kathyrich, We appreciate the chance to learn more about your recent stay. We are glad to know you enjoyed your room in the tower and the sprawling city views those provide. Though a few issues popped up, we are relieved to hear we could resolve them quickly and to your satisfaction. It is great to know you would return,... More 

Cleveland, Ohio
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 20 May 2015

My guy+I won a national contest and the prize included a VIP suite at the Universal Sheraton Hotel. We shared the prize with his Mom and 2 sisters and we stayed here from 8/19-8/22/2014. The suite was nice with 2 queen beds and 2 couches. the air conditioning worked and had hot water. There was an ironing board+iron, blow dryer... More 

Helpful?
2 Thank Robin R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robin R, Congratulations on your win, and thank you for joining us at Sheraton Universal Hotel! It was our pleasure to accommodate your family and we are pleased to hear you enjoyed the perks of the Club Lounge. Having breakfast and evening beverages and hors d'oeuvres can make busy days at the park that much easier to tackle! We... More 

Sevenoaks, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 May 2015 via mobile

With limited time and 2 young kids we chose this hotel purely based on its proximity to the gates of Universal and it didn't disappoint. We found the parking situation a little confusing but the front desk was very helpful. The rooms are fine, and make sure to ask for a high floor so you get the views. In this... More 

Helpful?
1 Thank SevenoaksSmiths
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SevenoaksSmiths, Thank you for choosing our hotel for your family vacation. We hope our proximity to the parks made it easy to explore Universal Studios. We are glad to hear our staff was helpful, though we hope it was communicated that free WiFi is available in the Link@Sheraton center for your convenience. We hope this did not deter too... More 

Gilgandra, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2015

I want to preface this review with the only thing remotely "Sheraton like " about this property were the fantastic staff. They were friendly, helpful and professional. Now, this would have to be the worst Sheraton I have stayed in as far as room standard. The bathroom was old and small. The beds were so uncomfortable and we had to... More 

Helpful?
3 Thank RandallM81
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear RandallM81, Thank you for reviewing your recent stay. As we strive to not only meet, but exceed the Sheraton standard in hospitality, we are disappointed we failed to do so for you. It is good to know that our staff was attentive and friendly and our location was ideal for your needs. We have taken note of our guests’... More 

london
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 18 May 2015

i spent a few nights here for a conference. The room was fine but had limited facilities (eg. No safe) and the decor was a bit tired. Comfortable enough, though the window seals were poor so there was traffic noise. The restaurant is uninspiring. The staff were friendly and helpful. Overall, a rather disappointing experience and not really up to... More 

Helpful?
1 Thank Pardos
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Pardos, Thank you for reviewing your recent stay. We value your feedback and will be sure to keep it in mind as we plan for future improvements. For instance, we plan on renovating our guest rooms in the coming months so they are sleek, stylish, and fully modernized. It is important to us that every aspect of your stay... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,081 - RM1,671 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
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