We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Universal Hotel

Save
Traveller (536)
Room & Suite (345)
Pool & Beach (79)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent25%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer:Visit Southern CA!
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer:Visit Southern CA!
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$239.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Los Angeles hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "b1c1b7bf0f5f4a118d88a42185c05cac", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":84422,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32481397],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":239,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"b1c1b7bf0f5f4a118d88a42185c05cac","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":254,"lowestMetaPrice":239,"additionalPartner":false,"highestMetaPriceDisplay":254,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":254,"lowestMetaPrice":239,"highestMetaPriceDisplay":254,"hotelName":"Sheraton Universal Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImIxYzFiN2JmMGY1ZjRhMTE4ZDg4YTQyMTg1YzA1Y2FjIiwiQUlLIjoiYjZlNTliNmRmNTkyNDYwMGE5OTExYjA4NWZkYTU5NjAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/06/2018", "checkOut": "04/06/2018", "lowestPrice": "US$239", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32481397":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,767)
There are newer reviews for Sheraton Universal Hotel
See the most recent reviews
Filter reviews
1,629 results
Traveller rating
419
537
382
163
128
Traveller type
Time of year
LanguageEnglish
More languages
419
537
382
163
128
Show reviews that mention
All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
FilterEnglish
Updating list...
371 - 375 of 1,629 reviews
Reviewed 10 August 2016

Stayed here for three (3) nights for a Business Meeting and some Hollywood sightseeing. The hotel is in an excellent location for business and sightseeing. The walk/free bus up to Universal and the Walk of Fame is no more than 15 minutes away via metro...More

Thank mrfoxycat
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 17 August 2016

Dear Guest, we are glad to hear that the hotel amenity’s and location just worked perfectly for you , and we really appreciate the time you took to write your review ! We hope that you will consider us again for your upcoming visits. And...More

Reviewed 9 August 2016

This is one of two of the closest hotels to Universal Studios. It's a great hotel and the rooms were spacious and very updated. (We were lucky to have a view of Universal, which was kind of fun because we could see them filming 'something'...More

Thank Cindy H
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 29 August 2016

Dear Guest , thank you for your insights following your recent stay! The proximity of the hotel to the park and excellent attractions is indeed so convenient. Starting your day of fun is easy when you stay at the Sheraton Universal Hotel especially with the...More

Reviewed 7 August 2016 via mobile

I was hesitant to book the Sheraton instead of the Hilton due to its lower rating on Trip Advisor but I'm thrilled I did - not only was it substantially less expensive it's gorgeous!! We were upgraded to a beautiful suite upon our arrival, and...More

1  Thank Disneyfan41169
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 17 August 2016

Dear Guest, upgraded to a suite and a wonderful staff who are caring ! Yes ! Perfect recipe for a wonderful visit ! We thank you kindly for your time and review and if your travels bring you back this way than please feel free...More

Reviewed 5 August 2016 via mobile

The room was extremely small and comforter was more than dirty. Bathroom toilet was under countertop and sink next to it. The central air did not work well. The hallway smells moldy. The staff was friendly and the shuttles do not exactly come every 15...More

1  Thank Ramika E
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 17 August 2016

Dear Guest, we understand how your concerns can certainly be frustrating, they are very important and shared with the managers involved. I do apologize for the marred experience ,and we also thank you for the praise to the Sheraton team . If you reconsider and...More

Reviewed 4 August 2016

I have mixed ideas on this hotel. I stayed here because a team of people I was working with locally in the LA area suggested it. Parts of the hotel are remodeled, and parts are not. I was lucky enough to be upgraded to a...More

Thank Carrie B
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 17 August 2016

Dear Guest, your feedback is crucial for us to review areas that otherwise may have been missed. Thank you for the kind praise to the Sheraton Team as well in regards to outstanding service . Please be assured that your comments are reviewed thoroughly with...More

View more reviews
Most Booked Properties in Los Angeles, CA
See allSee all
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$243 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$243 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (536)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Pam S
16 February 2018|
AnswerShow all 8 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
1 January 2018|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Ground floor was great for easy access to shuttles, gift shop and lobby bar."
Read review
"Corner Rooms seem to have better water pressure (if you like Showers with Strong Water flow/pressure)"
Read review
"The concierge was very pleasant and helpful is the only positive thing we have to say"
Read review
"Avoid terrace rooms during construction if you are able"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing