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25/12/2017 26/12/2017
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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
    (818) 980-1212
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    25/12/2017 26/12/2017
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    US$284
    US$225
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    Traveller (491)
    Room & Suite (290)
    Pool & Beach (78)
    Overview
    • Excellent25%
    • Very good35%
    • Average23%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “theme park” (62 reviews)
    “the club lounge” (70 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
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    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
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    Rooms
    25 Dec26 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,711)
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    381 - 385 of 1,578 reviews

    Reviewed 18 May 2016 via mobile

    There rooms are VERY expensive for what you got. They most CROWDED bathroom! It sucked....very poor design. Mold in there bathroom, screw kept coming out of door handle, sink facets leaked, sink trap leaked and then toilet leaked too. Booked there club level- very prompt...More

    1  Thank Diane F
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

    Dear Diane F, Thank you for sharing your thoughts. We apologize for the state of your room. In the future, please do not hesitate to let an associate know if your room is unacceptable so that we can assist you more immediately. As a guest...More

    Reviewed 15 May 2016 via mobile

    Hallways and rooms are in major need of complete overhaul as appearance was so worn that no amount of cleaning could remedy the feeling that countless guests had been through before. The gym was small. Walls were thin so sound transmission of children occurred often.More

    Thank jh91
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 18 May 2016

    Dear jh91, We appreciate your feedback. As a Sheraton hotel, your satisfaction is very important to us; in fact, we are in the midst of renovating our guest rooms to address some of the very issues you mention. We hope your travels bring you back...More

    A TripAdvisor Member
    21
    Reviewed 13 May 2016 via mobile

    HORRIBLE!!!!! I booked this hotel April 16 to stay May 13. This hotel overbooked rooms. The staff is unfriendly, rude,not helpful, & gives you the run around. I tried to resolve the issue with Isabella, the front desk manager, but she hung up in my...More

    1  Thank A TripAdvisor Member
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 31 May 2016

    Dear Guest, We appreciate you taking the time to inform us of your experience. Considering your previous confirmation, we understand your frustration. We apologize for the inconvenience, and would like a chance to speak with you directly. Please contact us at ssamanon@sheratonuniversal.com so we can...More

    Reviewed 11 May 2016

    We were swinging through LA on a fly-by visit to check out Harry Potter World and this location was perfect. Parking was easy and convenient (though you have to check-in to get your ticket before you can actually enter the carpark). We ended up checking...More

    Thank ntawali
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 18 May 2016

    Dear ntawali, Thank you for sharing your review. We’re pleased we provided an excellent backdrop to your visit to Universal Studios. It may please you to know we are renovating our guest rooms to bring a freshened, modern touch to our accommodations. Paired with our...More

    Reviewed 8 May 2016 via mobile

    This is a Very good hotel to spend a day or more in the studios but only for that. It is almost inside the studios and has a shuttle every 30 minutes that will take you there and pick you up back to the hotel....More

    Thank Juzynha
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 10 May 2016

    Dear Joana L, We are very sorry to hear that your experience with us did not meet your expectations. As a guest of our hotel, you deserve the very best, not just in service and location, but in accommodations as well. Free WiFi is extended...More

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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$236 - US$384 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Starwood, Expedia, Travelocity, Hotels.com, Agoda, getaroom.com, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
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    Traveller (491)
    Room & Suite (290)
    Pool & Beach (78)
    Dining (72)
    Hotel & Grounds (442)
    Bathroom (42)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 355 hotels in Los Angeles
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    BLVD Hotel & Spa
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    Ask a question
    Questions & Answers
    travelkween
    28 November 2017|
    AnswerShow all 3 answers
    Response from Txbd75 | Reviewed this property |
    Nothing is free at this hotel or others in the immediate area of the park.
    0
    Votes
    FRR94114
    9 October 2017|
    AnswerShow all 8 answers
    Response from Bethesda M | Reviewed this property |
    Yes! I was informed at the front desk of Sheraton Universal that the renovation is scheduled to be done before holiday season when I stayed there about a month ago. They totally close some floor one after another during... More
    1
    Vote
    MamaBellaLuca
    19 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Room Tips
    "Ask for a remodeled room; and check-in early to make sure you get one!"
    Read review
    "Don't stay here"
    Read review
    "If you have kids and plan to use the pool, you might like a room on the Terrace Level."
    Read review
    "Avoid the tower until construction is done!"
    Read review
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