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Sheraton Universal Hotel

Booking.comUS$215*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton Universal Hotel
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1,572 Reviews from our TripAdvisor Community

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Showing 1,454: English reviews
Brooklyn, New York
Reviewed 21 August 2015

We checked in on 8/11 we were assigned to room 161. This room is what is referred to as a Traditional Room and is located on the 1st floor below the Lobby which is the 3rd floor. the room was very small - had no refigerator and no safe. I called the front desk and asked if we could get...

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Helpful?
6Thank ROBERT S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Kim D, Thank you for taking the time to leave your review. As a loyal Starwood guest, we are highly disappointed that we did not better fulfill your expectations. You deserve a stay complete with the finest in service, accommodations, and amenities. We encourage you to contact us directly at ssamanon@sheratonuniversal.com so that we might speak with you in...

Atlanta, Georgia
Reviewed 20 August 2015

Great location, just down the hill from Universal Studios. Frequent free shuttle service to the park. Beautiful pool area and adjacent outdoor eating area- great for breakfast. Beyond that, there is nothing that can be said negative about the property. However, there is little that makes it stand out either. It's functional. One huge negative was the catering staff that...

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Helpful?
2Thank dw221a
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear dw221a, Thank you for your review. We are pleased to know that our free shuttle to Universal Studios was convenient to your needs and you enjoyed our recently renovated pool area. That being said, we regret that we missed the opportunity to make your stay more memorable. We are taking careful notes of your feedback regarding the catering event....

Brooklyn, New York
Reviewed 20 August 2015 via mobile

This was my first time in California we decided to stay a few days before heading to Maui, and since I'm such a big kid I wanted to do Universal Studios. This hotel is right on the universal property and the provide free shuttle to and from the park from 9am-10pm or you can walk it's about a 10 minute...

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Helpful?
2Thank Noch90s
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Noch90s, Thank you for taking the time to share your review. We agree that at our hotel, exceptional service should be the rule. We apologize for this uncharacteristic lapse in service from our bell staff, and we will be sure to address this situation internally so we can ensure our arriving and departing guests are assisted at all times....

Bellingham, Washington
Reviewed 19 August 2015

I have to admit, after reading some of the reviews I was a little afraid of what I was going to find. I was very pleasantly surprised. First of all, if you are spending any time at Universal Studios, this is a great place to stay, and I found it to be reasonably priced. We were able to walk to...

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Helpful?
2Thank BellinghamBabe
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear BellinghamBabe, Thank you for your review of your stay at Sheraton Universal. It is wonderful to know that our location worked so well for you to visit Universal Studios, and you could unwind in the pool after walking. We hope that the breakfast, beverages, and evening hors d’oeuvres also added to your ability to enjoy the parks, thanks to...

San Diego, California
Reviewed 18 August 2015

We have been staying at the Universal Sheraton the past few years when we visit the park. Everyone is usually super nice and the hotel (although a tad outdated but they are renovating) is clean and a pleasant place to stay. We especially like the expanded suite (2 queen beds and a couch, small dining table/office type space). The room...

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2Thank Brandi P
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Brandi P, Thank you for sharing your review, and for being such a loyal guest over the years. For a family of four, you can’t do much better than our Club Level Suites for space and the added convenience of breakfast and evening hors d’oeuvres. Thank you very much for your compliments regarding my service- it is my pleasure...

Dubuque, Iowa
Reviewed 17 August 2015

This hotel is in a busy city neighborhood, has terrible roomservice and lots of smokers around. At the end of the week we stayed at the amazing Four Seasons Hotel in Westlake for a better price than this! Our first night we checked into our tiny room which was supposedly handicap accessible and the bathroom took up half of the...

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Helpful?
Thank Travelour1133
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Travelous1133, Thank you for your review. Your feedback is incredibly important to us as we continue to perfect the guest experience. It is unusual to hear that our service was anything less than fabulous, and we regret that you had some less-than-ideal encounters. If you still have not heard back from the initial feedback you shared, we invite you...

Las Vegas, Nevada
Reviewed 15 August 2015 via mobile

This is a family vacation, decided to stay at Sheraton Universal for two nights. When we arrived the front desk staff was very courteous and made our check-in experience pleasant. The room assigned was not ready (19 floor) but they offered us another room on the 4th floor. We arrived early and knowing check in time is not until 3pm,...

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Helpful?
Thank Mynor G
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mynor G, Thank you for selecting our hotel for your family vacation. Though your trip began on the exceptional note you were hoping for, we regret that your room was not cleaned to your, or indeed our own standard. While we will certainly take note of this feedback for our internal purposes, we encourage you to let one of...

Las Vegas, Nevada
Reviewed 14 August 2015 via mobile

We stayed on June due to previous positive experiences with Phoenix Sheraton. We took our little pups and were given a dog friendly room, and were happy to pay the pet fee (before we saw the room!) It seems as though Sheraton assumes every pet is dirty and destructive because the room we were given was disgusting, especially for the...

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Helpful?
3Thank Theresa M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Theresa M, We appreciate your review, and regret that our room was not quite what you were hoping to receive. We can assure you that after a guest who brought a pet checks out of our hotel, those rooms are thoroughly cleaned using hypoallergenic products so that our new arrivals can rest in comfort. If possible, while you are...

Reviewed 13 August 2015

I called the hotel before arriving to make sure there were refrigerators in the rooms. My son is on a medication that needs to be refrigerated. I was told that there were NOT refrigerators in the room and that they had mini-fridges that could be requested, but they were first come first served. They took my name and wrote it...

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Helpful?
Thank Allison K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Allison K, Thank you for the great review of your recent stay with us at the Sheraton Universal Hotel. We’re glad to know that we could be of assistance when ensuring you and your son had everything you needed to be comfortable at our hotel. We hope that you’ll consider staying with us on your next visit to the...

Reviewed 13 August 2015 via mobile

The Sheraton is a wonderful hotel to go to with family. I had some family members from different states like one came from Dover Boston it was really cool because I haven't seen them for a long time and the hotel service excellent and they have a great set up with the pool it is 8 to 11 feet deep...

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Helpful?
1Thank Ben D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Ben D, Thank you for joining us at Sheraton Universal Hotel for your family reunion! It is wonderful to know that you could all catch up and enjoy our newly renovated pool area. If you are looking to plan another fun event, we would love to once again be your hotel of choice! Sincerely, Sherry Samanon Guest Relations Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,091 - RM1,751 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select lanai room”
J3209JTjohnm, 26 Apr 2017 | Read review
“Hilton next door better choice”
_deanwatts0, 13 Apr 2017 | Read review
“I have no idea how to get a good room in this place”
HappyScientist, 4 Apr 2017 | Read review
“The rooms on the side of 809 give you a pool view and if possible, book a floor about 5 or higher because the view will be amazing.”
mterry1981, 28 Mar 2017 | Read review
“if you have more than two people in your party, do not get the new rooms, they are Micro Rooms at best.”
jaspinderb, 27 Mar 2017 | Read review
5 of 5
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US$215* /night
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