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Sheraton Universal Hotel

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Traveller (536)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Additional information
Offers from Sheraton Universal Hotel
Special Offer: Visit Southern CA!
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Offers from Sheraton Universal Hotel
Special Offer: Visit Southern CA!
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,768)
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1,630 results
Traveller rating
419
537
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128
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LanguageEnglish
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128
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All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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391 - 395 of 1,630 reviews
Reviewed 18 July 2016

Stayed with family for new years holiday and had a great time. We were on the executive floor and could not complain about anything! Had a great time. Close to Universal studios and the shops around it so was handy to just walk up without...More

3  Thank sean_786m
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 20 July 2016

Dear cm_officialxo, Thank you for choosing Sheraton Universal for your New Year’s holiday. A stay on the Club Level is the perfect choice for a celebration, what with the personalized service and extra food and beverages it includes. We’re pleased you enjoyed exploring the area...More

Reviewed 17 July 2016

Stayed here only one night (Friday night). So my experience with this hotel was pretty brief. I gave this hotel 4 stars mainly because of location to Universal Studios, the staff (bellman and check-in members) and the super fast elevators as we were on the...More

1  Thank HauteTravelMaven
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 20 July 2016

Dear HauteTravelMaven, Thank you for your loyalty as an SPG member and for taking the time to share the details of your stay. It’s wonderful to know that for your brief stay, you still had a chance to learn how friendly our team is and...More

Reviewed 17 July 2016

We stayed here because it was really close to Universal Studios and was cheaper than the Hilton next door. The hotel is nice enough, though seemingly a bit on the older side. The only 2 problems we encountered were: 1. The bath tub didn't drain...More

Thank Michael M
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 20 July 2016

Dear Michael M, Thank you for sharing your experience with us. We’re pleased that our shuttle, service, and convenient parking were al to your liking. In terms of your guest room, we do encourage you to let us know if there’s a maintenance issue so...More

Reviewed 16 July 2016

If you are planning on going to Universal Studio I recommend this hotel. It is walking distance to the park and City Walk and the hotel also provides a shuttle if you prefer not to walk. The staff was helpful and friendly. The bathrooms were...More

Thank amw01822016
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 20 July 2016

Dear amw01822016, We are delighted to hear you enjoyed your stay at our hotel. We are glad to hear our location put you close to Universal Studios and you saw the value in becoming an SPG member. Thank you for your review, and we are...More

Reviewed 15 July 2016 via mobile

Pros- Fernando and Jayson in concierge are wonderful!!!! So helpful and knowledgable about the area! Really great! * walking distance to Universal and City Walk * liked the Club Room breakfast each day (didn't really go for appetizers in pm) *friendly staff and front desk...More

1  Thank cbart75
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 20 July 2016

Dear cbart75, Thank you for taking a moment to share your review. We’re delighted that Fernando and Jayson could be of such great service. As a guest of our hotel, you deserve the very best, not just in service and location, but in accommodations as...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$244 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$244 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (536)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Pam S
16 February 2018|
AnswerShow all 8 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
1 January 2018|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Ground floor was great for easy access to shuttles, gift shop and lobby bar."
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"Corner Rooms seem to have better water pressure (if you like Showers with Strong Water flow/pressure)"
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"The concierge was very pleasant and helpful is the only positive thing we have to say"
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"Avoid terrace rooms during construction if you are able"
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