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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,528 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Reviewed 9 July 2015 via mobile

My wife, daughter and I needed somewhere to stay close to Universal Studios for one night and I had Sheraton points to use so we chose here. The rooms and amenities were typical Sheraton and couldn't be faulted, but what raised this hotel up in my opinion was the fantastic staff. Friendly, attentive and up for a bit of fun...

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Helpful?
1Thank Miles S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Miles S, Thank you for your review and recommendation of Sheraton Universal Hotel. Friendly service is the hallmark of a great guest experience, so we are delighted that you could have some great conversations with members of our staff. Along with our complimentary shuttle and location near Universal Studios, we are glad we could provide you with a great...

Las Vegas, Nevada
Reviewed 9 July 2015

Chose hotel due to pet friendly and no pet fee. Rooms are over priced, even given no pet fee, for what you get. The pet friendly room we were given was run down and dingy! Shower floor paint was coming off (not that the shower should be painted in the first place!), bathroom faucet coming apart and had mold, wall...

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Helpful?
1Thank Theresa M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Theresa M, We appreciate the chance to learn more about your recent stay. Though you enjoyed our pleasant staff service, we regret that our rooms fell a bit short. We love accommodating our guests’ furry friends, and we want you to find great value when you bring the whole family to our hotel. It may be of interest to...

Little Rock
Reviewed 9 July 2015 via mobile

Stayed for two nights and rooms where clean, and bed was awesome! Thick comfortable bedding that engulfed you. Making rest easy to come by. Hotel staff always available for any questions or concerns. The room service was quite pricey. Take hotel shuttle to city walk for nice restaurants.

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Helpful?
1Thank TravelinEast
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear TravelinEast, Thank you for taking a moment to review your stay at Sheraton Universal. It is wonderful to know you could rest so comfortably on our signature Sheraton Sweet Sleeper bedding. Especially after exploring City Walk, a good night’s rest can make all the difference! Along with our friendly staff service, we are glad we could provide you with...

Washington
Reviewed 8 July 2015

Took the family to LA and we have stayed at the Sheraton Universal Hotel in Universal City for four nights and had a great time. We particularly liked about the Sheraton's proximity to Universal Studios and CityWalk - only a five minute walk from the hotel lobby. The Jr. suite that we stayed, was well laid out with clean and...

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Helpful?
4Thank Traveler C
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Chang C, We appreciate your choice in hotel and the time you have taken to review your stay with us. For four days in Los Angeles with the family, the Junior Suite was an excellent choice, because access to the Club Lounge and its all-day service can be a welcome respite when you return after a day of sightseeing....

Reviewed 5 July 2015

This place is conveniently located and within walking distance to Universal. We stayed with credit card miles and was the closest option but I don't think I would repeat the visit, particularly if not with miles. We stayed in a room overlooking the pool that had a very 60s look. The bathroom was very humid and poorly kept (bathtub was...

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Helpful?
1Thank Waldemar R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Waldemar R, Thank you for choosing our hotel for your visit to the parks. While our location worked to your advantage, we regret that you encountered a few shortcomings in your room. If at any point you need something, please do not hesitate to let one of our associates know. We are more than happy to assist so that...

Auckland
Reviewed 5 July 2015

We stayed here for a night on our way home as had a day to spend in LA. We decided a day at Universal Studios would be a bit of fun. The location of this hotel, if going to Universal Studios, is perfect! Just a quick 5-10 minute walk up the hill to Universal Studios and Universal Walk and a...

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Helpful?
3Thank Lisa0123456
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Lisa0123456, Thank you for bringing this situation to our attention. We can understand your frustration in not receiving the room you expected, and we regret the inconvenience. We want to make every attempt to properly accommodate our guests, and it is disappointing to know that we failed to meet your expectations in terms of service and accommodations. We can...

Stockton, California
Reviewed 4 July 2015

We stayed here for a work event at Universal Studios. Both City Walk and the park were walkable from the hotel, which was great. Our room was a decent size and provided excellent views of the Hollywood Hills. The room was clean and there was more than enough closet space. My one critique is that the bathroom is small! Space...

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Helpful?
1Thank Stephanie D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Stephanie D, Thanks for reviewing your recent stay. We are very happy to hear that you enjoyed your guest room, helpful and courteous staff, and our convenient location City Walk and Universal Studios. We hope that you’ll come back to stay with us again on your next trip to the area. Until then, please don’t hesitate to get in...

San Francisco, California
Reviewed 4 July 2015 via mobile

I am a gold SPG member and enjoy the little perks that come with status. Not here. No upgrades (which is fine since they are availability based and never guaranteed), but no late check out, or check-in drink/point bonus, or complementary Internet. I specifically asked, so what do you get as a Gold, and the receptionist pretty much admitted that...

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Helpful?
2Thank W0rldTraveller86
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear W0rldTraveller86, Thank you for sharing this feedback with us. We are concerned that your Gold status has not been properly recognized during your stay. As you mention, a little extra effort can go a long way, and we are disappointed this was not the case for you. At your convenience, please do not hesitate to contact us directly at...

Perth, Australia
Reviewed 1 July 2015

I was there with my family in May. The hotel is in very good location , but we got disappointed , when they charged us $35 for valet parking. WE DIDN'T HAVE A CAR. when we arrived at the hotel, the valet asked us if we want our luggage to be taken to the room. I said YES, and tipped...

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Helpful?
2Thank Silviofromperth
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Silviofromperth, Thank you for your review. If you did not already bring this situation to the attention of one of our associates, we encourage you to contact us directly at ssamanon@sheratonuniversal.com. Valet service is strictly for cars, not for carrying luggage. Furthermore, we hope it was communicated that free WiFi is available in the Link@Sheraton center for your convenience....

Santa Clarita, California, United States
Reviewed 1 July 2015

Universal Sheraton's Cabana Bar was the setting for our group gathering! The staff was spectacular... we all enjoyed the drinks, appetizers and meals we ordered while mingling and meeting one another at the Glittery Tattoo Meet & Greet 2015. Some of us meeting for the first time... some old friends from all over the world. An MJ anniversary gathering which...

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Helpful?
Thank Betty B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Betty B, Thank you for choosing Sheraton Universal for the meet & greet event! It was a pleasure to accommodate your group. We will be sure to let Tina and Jesse know that their warm, welcoming attitude got your event off to a great start. The Cabana Bar is a perfect place to host an event, whether it be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: RM1,105 - RM1,663 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com and Priceline so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the park - there's nothing like waking up to a view of a Minion peeking over a building at you.”
 of 5 bubbles Travelbug13Canada, 15 Feb 2017 | Read review
“Outside room with a view.”
 of 5 bubbles F4183MPjamesb, 6 Feb 2017 | Read review
“upper floors have construction/remodel”
 of 5 bubbles traveler5093, 3 Feb 2017 | Read review
“Try for a higher floor so you can try to see a good view of the surrounding area!”
 of 5 bubbles A772RNmichellek, 25 Jan 2017 | Read review
“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
5 of 5