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Toll House Hotel

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1,021 Reviews from our TripAdvisor Community

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Showing 1,013: English reviews
Corvallis, Oregon
Reviewed 21 August 2016

overall the stay was very nice, the room was clean and very comfortable. I did not like the coffee maker because the hot water goes through the plastic tray to make the coffee, not good in my book. Did find coffee places down the street.

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Thank allenamanda
Denver, Colorado
Reviewed 19 August 2016

We were there for a full week for my son's wedding and the rehearsal dinner was held at this hotel. Although we were told that we were given discounted rates, this is an extremely expensive venue and we were not happy to learn that we received one of the smallest hotel rooms despite being the host of the rehearsal dinner...

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1Thank Melissa G
El Toro, California
Reviewed 19 August 2016

Overall the stay was good. Good location. It was great they are consider about the drought and gave $10 off food/bar or $5 Starbucks card. The weather was great.The friendliness of the front desk needs ALOT of improvement on their people skills.

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Thank maryanng485
Boston, Massachusetts
Reviewed 18 August 2016

I can't say enough good things about the Toll House Hotel. The modern rooms were spacious and clean! The hotel staff greeted you with warm cookies and a friendly hello. Doug, their infusion specialist, always had a refreshing water mixed and available in the lobby. The Verge Restaurant, in the hotel, provided us with a quick and delicious breakfast but...

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Thank Sue B
Hollister, California
Reviewed 17 August 2016

I really wanted to like this hotel but I just didn't. I was staying with my husband for a night out and we booked a "quiet" junior suite. The check in was easy. The woman at the front desk was very nice ( horrible with names, sorry) she apologized because they had just run out of cookies (which we still...

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Thank Kasey P
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Kasey P, Thank you for taking the time to leave us a review about your experience. I'm sincerely sorry you didn't find our hotel up to your expectations on this stay as I shared some of the same feelings when I looked over your comments. I will share with you that your feedback is extremely important to us, both...

New York City, New York
Reviewed 17 August 2016

The hotel is well located near the center of town. Friendly staff greeted us; rooms were clean, well equipped, and comfortable. We had a shady balcony for morning coffee. We were in Los Gatos for a wedding and the rehearsal dinner and Sunday brunch were in the hotel courtyard. Food was very good and the courtyard comfortable.

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Thank Z494AUfrankr
Phoenix, Arizona
Reviewed 17 August 2016

The hotel is lovely and very friendly. Verge was a great place to drink and enjoy delicious food. The courtyard is very pretty, but $920 for a three night stay is a high price to pay for something that is the equivalent of a Marriot, minus a pool.

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Thank guests695
San Jose, California
Reviewed 16 August 2016

It was a generally okay experience but the hotel did not seem prepared for the large group we were part of. The bartender at the bar on Saturday night was pretty brusk with us when it was time for last call. Upon checking out the staff member was new and having trouble with our transaction. Not once did she apologize...

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Thank mgs836
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear mgs836, Thank you for your candid feedback. We look at reviews as a team daily and will definitely use this as a training tool for both our new and seasoned staff so that we can be better. We hope to welcome you back in the future to experience our efforts. Have a great day! Abel Veloz Rooms Division Manager

Lexington, Kentucky
Reviewed 16 August 2016

Overall the property was very good. Great location centrally located in the town. Friendly staff with clean rooms in a quite environment. Our family enjoyed this property. We would come back and stay again.

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Thank frankcJ789QM
Vancouver, Washington
Reviewed 16 August 2016

Overall hotel was excellent. Only issue was with breakfast food service. Was quite slow. Other guests around us were complaining too. Room was very clean and we were given a free upgrade to a suite. We will definitely stay here again.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 

Additional Information about Toll House Hotel

Address: 140 S Santa Cruz Ave, Los Gatos, CA 95030-6702
Region: United States > California > Los Gatos
Price Range: RM730 - RM1,412 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection
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Questions & Answers

Here's what travellers have asked, with answers from Toll House Hotel staff and other travellers.
2 questions
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California
over a year ago
Mt.Shasta,CA
over a year ago

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Questions? Get answers from Toll House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have great rooms facing the patio”
sheebakitty, 20 Mar 2017 | Read review
“Third floor rooms avoid noises emanating from the floor above. Avoid rooms near ice machines.”
BAKSPIN, 4 Mar 2017 | Read review
“Upper-level rooms, overlooking the courtyard are quiet”
  • Room 341 - Toll House - Entrance door
  • Room 341 - Toll House - Entrance sign
  • Room 341 - Toll House - King bed w/ two nightstands
  • Room 341 - Toll House - Closet w/ safe & iron
  • Room 341 - Toll House - Desk
  • Room 341 - Toll House - Clock/radio w/ iPod charging dock
  • Room 341 - Toll House - Clock/radio iPod charging dock
  • Room 341 - Toll House - Closet w/ safe & iron
Bill_Hunt_AZ, 9 Feb 2017 | Read review
“If possible opt for a suite because these include a fireplace with a seating area . For a convenience there's also a microwave.”
cjhuder, 5 Feb 2017 | Read review
“The queen room on the small side and had only the desk chair for seating. We upgraded to a King suite.”
larryg383, 4 Jan 2017 | Read review
5 of 5