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Certificate of Excellence
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I planned for a 3-day stay last weekend. I received an email from guests relations welcoming be back, and asking for arrival time. I advised I would be arriving around 10am, understood my room would probably not be ready, and advised I would be going...More
Review collected in partnership with Rosewood Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Just off the 280 freeway, but feels like a haven nestled in the woods. We checked in around sunset, and were treated to a spectacular show. Too bad it was too chilly to sit outside on our porch to take in the view. We had...More
1 Thank JenTravels808
Response from Avi H, Manager at Rosewood Sand HillResponded 17 January 2018
Dear JenTravels808,
Thank you for your kind feedback and we are looking forward to welcoming you back to Rosewood Sand Hill.
Kind regards,
Rosewood Sand Hill
Good location, clean and comfortable hotel. However, the rooms were underwhelming and the service is not amazing. The Michelin starred restaurant was poor...service not good and the food was average. The hotel on the whole just doesn't give you the feeling that it is worth...More
Thank Pamphile
Response from Sharon C, Director of Sales at Rosewood Sand HillResponded 5 days ago
Dear Pamphile,
Thank you for your kind and candid feedback and for the opportunity to improve our services. Our sincere apologies for not meeting your expectations and we are looking forward to welcoming you back to Rosewood Sand Hill to better showcase our true level...More
I will start by saying that I did not stay at the hotel. But I did attend a wedding there and have been to the restaurant several times and it was pretty good. The wedding ceremony took place outside on the grounds of the hotel,...More
Its a fantastic option to stay in the area. The grounds and rooms are nicely done and makes you feel the Rosewood sense.
With so many outlets open (Madera, Bar, SPA, Meeting rooms) for non hotel guest, the perspective may vary from one customer to...More
Thank theglimmertwin
Response from Sharon C, Director of Sales at Rosewood Sand HillResponded 3 weeks ago
Dear theglimmertwin,
Thank you for your kind feedback and we are looking forward to welcoming you back to Rosewood Sand Hill.
Kind regards,
Rosewood Sand Hill
Response from chinesesun | Reviewed this property |
Best wishes on your recovery. The hotel is a fine choice for convalescence. I am not affiliated with the hospital or the hotel, but believe both to be top notch. Let the concierge know of any special needs. Maybe have... More
Best wishes on your recovery. The hotel is a fine choice for convalescence. I am not affiliated with the hospital or the hotel, but believe both to be top notch. Let the concierge know of any special needs. Maybe have someone from your family/friends support team handle that and make sure you have a quiet room, if that is your preference. Best on a speedy recovery.
It depends on the night. Most nights they closed around 1-2am. There is a 24 hour room service menu. Most nights for the bar closing was around midnight with the latest about 2am
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Room Tips
"Order when you decide. It cost $500 MORE a night to book one day later. Perhaps all that was available was a..."