Big rooms or rather huge rooms (I stayed in premium rooms) Comfortable beds No safety vault inside a room but there is at the reception Small lobby Nothing is close by in walking distance One needs a car
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I booked a premier room, like I always do when I travel to SJ ever since when the hotel was still Beverly Heritage. The staff told me the premier wing was full and put me in a business room. It only got worse from there....More
I booked a room with 2 queen beds but only got a room with 1 bed and 1 sofa. And they refused to upgrade since they ran out of rooms. I booked long time ago. I don't know why mine was not prioritized but others'...More
We are so sorry we were unable to accommodate your requested room type with this stay. We work hard to ensure all of our guests requests are promptly attended to. Unfortunately with a full house on your arrival date we were unable to this time...More
I travel frequently for work and can say without a doubt, the beds are amazingly comfortable. I don't even sleep as well at home as I did during my stay here. Rooms are a great size and most importantly, have charging outlets on the bedside...More
Thank you for sharing your experience with us. We pride ourselves on delivering superior service and value for each of our guests and it is wonderful to hear that you enjoyed your stay with us. Do come see us again soon.