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Portola Hotel & Spa at Monterey Bay

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2 Portola Plaza, Monterey, CA 93940-2419
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
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Booking.com
US$259
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Free cancellation until 14/12/21
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US$192
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Free cancellation until 10/12/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (789)
Room & Suite (665)
Videos (5)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 30/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Portola Hotel & Spa at Monterey Bay
Updated 30/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 58 hotels in Monterey
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Portola Hotel & Spa is California’s premier family-friendly destination offering easy access to Monterey’s most popular attractions. Leading the way as the Central Coast’s first LEED® Certified hotel, Portola reflects unparalleled modern coastal luxury in downtown Monterey. The AAA Four Diamond hotel is the perfect coastal inspired escape, featuring 379 newly renovated guest rooms, and 60,000 square feet of meeting space with the adjacent Monterey Conference Center. The serene environment and pet-friendly accommodations offer several on-site, award-winning amenities including, Spa on the Plaza, an outdoor pool, exceptional dining, a craft brewery, a children's loyalty program, and more!
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Golf course
Books, DVDs, music for children
Paid private parking on-site
Paid wifi
Hot bath
Outdoor pool
Private pool
Plunge pool
Fence around pool
Restaurant
Breakfast available
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Hiking
Tennis court
Patio
Walking tours
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
3734Reviews41Q+A100Room tips
Traveller rating
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Popular mentions
TAUFIEK A wrote a review 16 Oct
1 contribution
We visited Monterey California a month ago. A pleasant visit in a beautiful city. We had a wonderful stay at the Portola Hotel. Holly at the front desk was very nice and extremely helpful. We look forward to returning in not too distant future. Thank you Holly for making our stay at the Portola Hotel a pleasant experience!
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Date of stay: September 2021
Location
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travelshark7 wrote a review Mar 2020
Houston, Texas38 contributions28 helpful votes
Hotel's Favourite
This place has always been amazing, but the room renovation that is going on currently, is outstanding! Great job on the decor. It flows very nicely with the lobby. We were told that it should be completed by early May. We'll be back in June! Thank you Portola!
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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Response from Jackie Olsen, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 11 Mar 2020
Hi travelshark7, Thank you for your excellent review! It is a pleasure to hear from you and we are grateful for your loyal support of our hotel. Your compliments regarding our renovations are much appreciated. We can’t wait to welcome you back. Sincerely, Portola Hotel & Spa’s Management Team
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Diane T wrote a review 15 Oct
Windsor, California1 contribution1 helpful vote
There were several things that were told to us that were not true, or were very misleading. There was no food service for breakfast and the bar was not open in the afternoon. Dinner was not served on Monday and Tuesdays. Pet regulation
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 3 days ago
Hi Diane T. Thank you for taking the time to write a review of the Portola Hotel & Spa. We're disappointed to hear your stay with us did not meet your expectations. Jacks Monterey our on-site restaurant is open Wed-Sun 6:30am-10:30am for breakfast and 4pm-10pm for dinner. Peter B's Brewpub our onsite craft brewery is open Thur-Sat & Mon 4pm-10pm and Sun 9:30am-10pm. We hope you still had a wonderful time exploring the area, and hope you will consider the Portola Hotel & Spa next time you are in Monterey. Sincerely, Portola Hotel & Spa Management Team
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cracklepop wrote a review 13 Oct
USA100 contributions47 helpful votes
This is a convention hotel. I repeat, this is a convention hotel. The hotel is clean and the photos are true representations. The staff is helpful. However, nowhere in any booking material did it mention that it was a convention hotel. It is not that close to fishermans wharf.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 3 days ago
Hi cracklepop, Thank you for taking the time to write a review of the Portola Hotel & Spa on Tripadvisor. We're happy to hear you enjoyed your accommodations. We do host many convention guests being adjacent to the Monterey Conference Center, but we are a great choice for both business and leisure. Thank you again for your feedback, we look forward to welcoming you back to Monterey! Sincerely, Portola Hotel & Spa Management Team
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Cavin N wrote a review 13 Oct
1 contribution
This was our first time staying at Portola. We were traveling with a 2 and 4 year old. We were given a room on the 2nd floor, but you could only get to the room via 15 steps of stairs. We asked the check-in lady if there were rooms where an elevator would bring us to the floor, since we were traveling with a 2 year old, 4 year old, stroller, and luggage. She told us these are the only rooms that has a tub in the hotel. The rest of the rooms where it is elevator accessible does not have a tub. We had to carry the stroller, luggage, our 2 and 4 year old up the stairs through multiple trips. We have stayed at other hotels in Monterey and they were more family friendly. The bath tub wouldn't drain either. We would fill the tub with 1/4 of water and it took 30 minutes for the tub to drain. Luckily, we only stayed 1 night.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Sleep Quality
Helpful
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 3 days ago
Hi CavinN8, Thank you for taking the time to write a review of the Portola Hotel & Spa on Tripadvisor. We're sorry to hear your experience with us was less than expected. We appreciate your feedback regarding your accommodations, and use reviews on Tripadvisor to help improve our hotel. We hope you still had a wonderful time exploring Monterey, and hope you will consider the Portola Hotel & Spa next time you are in the area. Sincerely, Portola Hotel & Spa Management Team
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PRICE RANGE
US$217 - US$389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portola hotel and spa at monterey bay, portola hotel monterey bay
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
379
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Frequently Asked Questions about Portola Hotel & Spa at Monterey Bay
Which popular attractions are close to Portola Hotel & Spa at Monterey Bay?
Nearby attractions include Old Fisherman's Wharf (0.4 km), Monterey State Historic Park (0.10 km), and Monterey History & Arts Association: Salvador DalÍ (0.1 km).
What are some of the property amenities at Portola Hotel & Spa at Monterey Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Portola Hotel & Spa at Monterey Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Portola Hotel & Spa at Monterey Bay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Portola Hotel & Spa at Monterey Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Portola Hotel & Spa at Monterey Bay?
Conveniently located restaurants include Paris Bakery Cafe, Montrio Bistro, and Loulou's Griddle In The Middle.
Are there opportunities to exercise at Portola Hotel & Spa at Monterey Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Portola Hotel & Spa at Monterey Bay located near the city centre?
Yes, it is 0.5 km away from the centre of Monterey.
Are any cleaning services offered at Portola Hotel & Spa at Monterey Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Portola Hotel & Spa at Monterey Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Portola Hotel & Spa at Monterey Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.