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Portola Hotel & Spa at Monterey Bay

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#14 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,259 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,171: English reviews
Ponte Vedra Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 May 2014

Stayed here for Big Sur Marathon, perfect location. Very easy access to race Expo in the hotel, and just a short walk to catch the race bus on race morning. Concierge was outstanding, staff's customer service very accommodating.

Helpful?
Thank Colleen904
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We were glad to hear the hotel location was a great fit for all of your Big Sur International Race Day needs and we hope you did well at the race! We look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team More 

Oak Park, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 May 2014

The hotel has a great location in Monterey especially if you are attending any car auctions. Stay away from the wharf is nothing but trashy and I would not recommend it at all even if the desk clerk gives you a free appetizer card. The rooms are nice and beds are very comfortable. The towels are plush and the amenities... More 

Helpful?
Thank MrsDouhy
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

MrsDouhy, Thank you for taking the time to post a Portola Hotel & Spa review on TripAdvisor. We were delighted to hear you enjoyed your stay and the sounds of the sea lions near the Monterey Wharf. We look forward to welcoming you back to Monterey soon! Sincerely, The Portola Hotel & Spa Management Team More 

Bakersfield, California
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014

Stayed at The Portola recently and, despite the heat wave in Monterey, the hotel was comfortable - our room had a ceiling fan and windows opened to outside air. Easy access to restaurants and shopping.

Helpful?
Thank PoipuKapele
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

PoipuKapele, Thank you for taking the time to post a review to the Portola Hotel & Spa TripAdvisor. We were thrilled to hear you had an opportunity to visit Monterey and enjoy the beautiful weather. We look forward to welcoming you back to the Peninsula soon! Sincerely, Portola Hotel & Spa Management Team More 

Escondido, California
Level Contributor
139 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 May 2014

I LOVE the way the staff at this hotel is so accommodating, polite, helpful, all smiles and pleasant. It makes the stay worthy. My last check-in experience was nothing less than stellar customer service. I checked in a day later than what their records showed as my arrival date and no word as to who was to blame was uttered!... More 

Helpful?
Thank FoggyMonday
Folsom, California, United States
Level Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 14 May 2014

From check in with a yummy chocolate chip cookie, to the relaxing, heated pool and Jacuzzi, we had a great trip. The front desk staff are friendly and knowledgeable. This is a big property. Our first room was up the elevator a few floors and around a couple corners. We went back to the front desk and were easily moved... More 

Helpful?
Thank Marino C
KCMO
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 May 2014

Pros: 1. Great location. Downtown Monterey on one side of the property, and a walking trail and the bay on the other side. You can take the walking trail all the way to Cannery Row and the Monterey Bay Aquarium. 2. Nice enough rooms. Nothing fancy, about like a slightly better than average Comfort Inn but nice enough. 3. Restaurants... More 

Helpful?
1 Thank sbinkc
San Bernardino, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

I recently attended a conference in Monterey and stayed at The Portola. The staff was excellent and I have nothing but praise for them. The hotel itself is a very different story. The room was very hot all of the time and I heard this same theme from many other conference goers. There is no air conditioning (I understand that... More 

Helpful?
2 Thank Ron C
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Ron C, Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences. Thank you again,... More 

Modesto, California, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2014

Excellent place to stay!! Right in the middle of everything, easy walk to the Aquarium, beach, wharf, and shopping. One thing is a must, go to Jack's Lounge, GREAT people, GREAT service and EXCELLENT appetizers, try the lemon garlic hummus (to die for!!!)

Helpful?
Thank Suzanne F
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014

My family planned a quick turn-a-round trip for whale watching. We did not want to leave our canine companion at home, so we researched hotels with pet accommodations. After seeing a cute online picture with a small dog holding a suitcase, we decided on this one. When we arrived, the valet was very friendly and welcomed our dog with open... More 

Helpful?
1 Thank F H
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 May 2014 via mobile

I have stayed here 3 times, as an industry conference is held here every other Spring. The rooms are spacious & bed & pillows very comfortable. However the best part of the trip was the service, from the moment we met the bell hops, maid service but far and away Rajeev at the front desk was amazing. I called on... More 

Helpful?
Thank Anjanette M

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: RM711 - RM1,516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that is not facing the main road.”
 of 5 bubbles TulaKitty, 3 Dec 2016 | Read review
“2nd floor rooms opposite the main building: quiet, easy access to gym, parking & Alvarado St (numerous restaurants & shops)”
 of 5 bubbles BaileyKuma, 25 Nov 2016 | Read review
“dont get a room that the window opens to the parking garage.”
 of 5 bubbles davidoC9169QD, 23 Nov 2016 | Read review
“third floor had patios for animals”
 of 5 bubbles joyceg695, 22 Nov 2016 | Read review
“Just get the view”
 of 5 bubbles S6348JArichardc, 15 Nov 2016 | Read review
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