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I've stayed here before and had a pleasant stay. The room was spacious and appeared to be clean, the bed was comfortable, the staff was nice, and the price was right. However, I stayed last night and awoke with a couple of itchy places on...More
Response from Tina M, Guest Relations Manager at Super 8 Monterey / CarmelResponded yesterday
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate...More
I have stayed at several Super 8 motels but this one is the best so far. In the category it is a 5*. Newly remodelled, big fridge in the room, clean, descent breakfast, wifi worked fine, great staff. Clean sheets and towels everyday, very nice....More
1 Thank pean
Response from Brandy C, Guest Relations Manager at Super 8 Monterey / CarmelResponded 17 January 2018
Thank you so much for sharing your review and giving us an honest look at the guest
experience in Super 8 Monterey / Carmel hotel. We are so glad to know that you had a great time with us and thank you so much...More
The motel has been nicely updated and decorated, but unfortunately the autonomic heating/AC system was not working properly. Fan was running full blast, even when the setting was at low. Could not get a decent sleep which was very unfortunate! I picked this motel based...More
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Response from Tina M, Guest Relations Manager at Super 8 Monterey / CarmelResponded 2 weeks ago
Thank you for your review, your feedback and your comments regarding your stay. I am terribly sorry that you experienced a number of inconveniences regarding the working order of the heating/AC system in your room. We will address the maintenance task right away...More