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I recently had to travel to the Palo Alto area for a meeting, and upon looking for a hotel a couple weeks before the trip, I was shocked that everything within 15 miles was either crazy expensive (Nobu Hotel Epiphany @ $950+, Hilton Garden Inn...More
Response from RidgemontHospitality, Regional Director of Operations at Hotel VueResponded 1 week ago
Thank you for taking the time to let us know about your recent stay. I am sorry to see that you felt that we deserved a 3 star review based on market conditions which we can not control, but am hopeful that we are able...More
Three day business trip was made all the more enjoyable by the awesome staff at Hotel Vue and their comfortable rooms. I especially appreciated the small balcony sliding door I could open and enjoy the cool night air. Quiet and clean, Hotel Vue is centrally...More
Response from RidgemontHospitality, General Manager at Hotel VueResponded 29 September 2017
Thank you for your 5 star review and recognition of the staff! We aim to exceed our guests expectations and I am pleased to see that the team was able to do so for you on your recent stay. Don't hesitate to let us know...More
If I could give this 0/5, I would. The bed was creaky, the pillows were flat, and all I walked away with was a kink in my neck that has lasted four days. There was no closet, zero counter space in the oddly shaped bathroom,...More
1 Thank ceres b
Response from RidgemontHospitality, Front Office Manager at Hotel VueResponded 4 weeks ago
We apologize for not meeting the five star goal we had intended. We appreciate your feedback and will look into the other issues you have named.
I had a wonderful stay 2 days Megan was very helpful in adjusting my room for the second day to a better room for the same price she was absolutely wonderful I would recommend this place to anybody all the people that work there are...More
1 Thank Allen S
Response from RidgemontHospitality, Front Office Manager at Hotel VueResponded 5 weeks ago
Thank you for your feedback, we are glad you enjoyed not only our Hotel but also our staff. We look forward to having you back soon!
Stayed here last year and had a wonderful experience. Staff is friendly and nice. But our room this time is run down and the pillows are horrific. Like resting your head on a couch cushion. Wouldn't take much to bring it up to snuff though.
Response from RidgemontHospitality, Front Office Manager at Hotel VueResponded 30 March 2018
We appreciate your feedback and will be looking into the concerns you have brought up to us. We hope upon your next trip to Mountain View we will be able to provide you with 5 star service.