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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

Booking.comUS$134*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
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273 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Start your review of Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
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Oakhurst, California
Reviewed 6 days ago NEW

At first glance this motel is OK. The front staff is friendly but if you stay longer you will notice things. They put me in a small ADA room (not requested). In the bathroom, a part of the door frame was obviously chewed up by an animal and there wasn't an attempt to repair it (I have a photo). They...

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Helpful?
Thank JulieLynn F
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi Julie, We are sorry that you were not satisfied with our services during your recent stay. Our room service team do a great job of cleaning guest rooms and in the absence of a "do not disturb" sign it is policy to clean each room. We apologize that the message from the front desk was not passed on to...

Reviewed 3 weeks ago via mobile

My husband and I booked this hotel online for our vacation and when we arrived the front desk agent stated that the rooms were being re-keyed and we could get a room key in 2 hours and that our room door has been propped open for our arrival. This was a little sketchy so we went up to the room...

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Helpful?
1Thank Megan F
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Megan, We are very disappointed to read your review. Your comments do not at all describe the type of experience that we want our guests to have, and we are taking them very seriously. We will be investigating this incident thoroughly, and we apologize profusely to you for all of the inconvenience caused to you. Thank you for your feedback,...

Vancouver Island, Canada
Reviewed 4 weeks ago via mobile

Are you going to swan around a magnificent pool, wine glass in hand, wearing a fabulous plush complimentary bathrobe? No. Are you going to spend about $100 per night less than most of the other hotels in the vicinity if you stay here? Yes! Nothing special but clean and well located.

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Helpful?
Thank Linda M
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi Linda, Thank you very much for your candid review. We are delighted that we met your expectations, and that you appreciated the value that we provide, as well as our great location. We hope that we will be your hotel of choice when you have similar accommodation needs in the future. Best wishes, Hotel Management

San Jose, California, United States
Reviewed 5 weeks ago

The room was big enough and clean. It is walking distance from many restaurants. The attendants were very friendly. The bed was comfortable. I like very soft pillows, so I have to take mine wherever I go.

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Helpful?
Thank Johnny S
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi Johnny, We're delighted that you enjoyed your stay with us, and that you made the most of our great location. Thanks very much for your review, in particular your comments about how comfortable your bed was, and how friendly our staff are. We really hope that you'll visit this fantastic region again, and that you will allow us to...

CA
Reviewed 21 April 2017

This small hotel is situated about four blocks from downtown Napa. Small rooms but It is clean, tastefully decorated and friendly. There is an elevator to get the luggage upstairs, adequate parking, and an outdoor pool. As a native Californian, I had never actually visited the town of Napa. On the Napa River, It is historic and worth the visit...

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Helpful?
1Thank JanesSal
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi, and thank you for your feedback. It sounds like you really enjoyed your trip to Napa, and we're delighted that we provided you with a great place to base yourself. Do come back for another visit soon! Best wishes, Hotel Management

Vancouver, Canada
Reviewed 11 April 2017

Spent 2 nights in this very conveniently located boutique hotel. We had 2 adjoining rooms which were very nicely decorated and had very comfortable beds . We got great tips on food and wine from reception which made our stay in Napa very enjoyable.

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Helpful?
Thank 28Mac
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

We are delighted to hear that we met your needs so well, and that you were so happy with your stay with us. We are especially happy that the suggestions that we made were so appropriate for you and appreciated by you. We hope to welcome you back to our hotel soon! Best wishes, Hotel Management

Discovery Bay, California
Reviewed 11 April 2017

Room 225: This room was nasty. Dirty grout in the bathroom. Stained carpet. Furniture was chipped and actually peeling. Paint on the walls was touched up in a different color in places and dirty or marked in other places. The Jacuzzi tub is a regular size tub. (eyeroll) Toiletries were a bar of face soap and a bottle of lotion...

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Helpful?
3Thank darla90460
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi Darla, Thank you for taking the time to leave us such comprehensive feedback in relation to your stay with us. We are very sorry to hear that your special trip for your husband's birthday disappointed you so much. We are particularly disappointed to hear of the poor customer service that you describe, as hospitality and service are key focuses...

Montreal, Canada
Reviewed 5 April 2017

Napa can be a bit pricey, however this place has got you covered. Free parking in the center of the square lined with motel doors gives piece of mind for the safety of your vehicle. The pool is tiny and pathetic, but it, is, a pool. Great location though, just steps from the major restaurants and bars of the downtown...

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Helpful?
Thank JamesSPC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi James, Thank you very much for taking the time to leave your review. We are happy that we met your needs for your short stay in town, and that our location suited you so well. We hope that you have a need for a room again in this area, that you will contact us, we would love to welcome...

San Francisco, California
Reviewed 20 March 2017

We spent only one night at this hotel while enjoying night out at downtown Napa and visiting local wine tasting rooms. The hotel is centrally located, only minutes to walk anywhere. The front desk was probably the friendliest person ever. Gary Dent was knowledgeable and very friendly, easy to talk to. Hotel room was small but renovated, nice and comfortable...

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Helpful?
Thank Lucyan
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Hi Lucy, We're really delighted that you enjoyed your stay with us so much, and that you made the most of our great location! We aim to provide all of our guests with a clean, comfortable room with great amenities and friendly service, and we're really happy that's what you received. We will pass your feedback to Gary, who will...

Santa Cruz, California
Reviewed 3 March 2017

I booked this motel for a one night business trip. The motel is older and basic, but a good value and the room was neat and comfortable. There was a swimming pool right outside my first floor room and I imagine it would be noisy in the summer, but was quiet in early March. The bed was comfortable - my...

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Helpful?
Thank Tom F
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thank you Tom, for your comprehensive review. We are delighted to have provided you with a clean comfortable room at a reasonable price for this area, and we appreciate you outlining all of that. We are very sorry that we did not notice the burnt out lightbulbs, and we do wish that you had made us aware of this issue...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located close to everything that makes Napa Valley so special, Napa Valley Hotel & Suites is the ideal choice for business travelers and pleasure seekers alike. Featuring business-friendly amenities and a charming boutique feel, Napa Valley Hotel & Suites is within walking distance to a number of local Napa attractions, such as the Copia Center, Oxbow Market, Opera House, Napa Riverwalk, and Historic Old Town Napa. For corporate travel, for weekend getaways, or for tourist adventures, Napa Valley Hotel & Suites is simply the traveler's choice for experiencing everything that Napa Valley has to offer -- and much more. ... more   less 

Additional Information about Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

Address: 853 Coombs St, Napa, CA 94559-2937 (Formerly Napa Valley Hotel & Suites)
Region: United States > California > Napa Valley > Napa
Price Range: RM606 - RM2,379 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort 2*
Number of rooms: 45
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Also Known As:
Napa Valley Hotel And Suites
Napa Valley Hotel Napa
Travelodge Napa
Napa Travel Lodge
Napa Travelodge
Travel Lodge Napa
Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel And Resort CA
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Questions & Answers

Here's what travellers have asked, with answers from Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort staff and other travellers.
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Fairview, Texas

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Questions? Get answers from Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on the third floor”
28Mac, 10 Apr 2017 | Read review
“stay somewhere else”
  • filthy grout in bathroom
  • when we complained, they said
  • chipped peeling furniture
  • dirty marked up walls
  • gross
darla90460, 10 Apr 2017 | Read review
“Avoid rooms next to the pool in summer if you want quiet. Winter - no problem.”
TomF893, 2 Mar 2017 | Read review
“Get a room on the first floor away from the pool.”
CSS9112014, 24 Oct 2016 | Read review
“Since there are no refrigerators, I would pick a room close to the ice machine!”
SuzyCincinnati, 2 Oct 2016 | Read review
5 of 5
Booking.com
US$134* /night
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Prices are for 1 room, 2 adults
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