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DoubleTree by Hilton Hotel Los Angeles - Norwalk

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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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548 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Los Angeles - Norwalk
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Showing 525: English reviews
Santa Maria
Reviewed 28 December 2016

I would give my stay at this hotel a 5 in all areas except being extremely disappointed that the pool was not heated so I was unable to get in my swimming exercise. All other accommodation requests were met and exceeded our expectation. The room window had a view of snow on mountains, adding to a Christmas experience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank GardenDancer
Plumas County, California
Reviewed 24 December 2016

Hotel and Staff are ok. But rooms are in need of updating! Probably nice back in the 80's..Stayed in Suite, furniture worn out, shower consistently dripping and room just ok. Luckily bed was comfortable and area was quite otherwise I would have relocated for my 5 day stay. Lobby looks nice just wish the rooms were as good as the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kevincZ9284FI
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Dear kevincZ9284FI, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time, and we hope to have the opportunity to show...

Norwalk, California
Reviewed 20 December 2016

DT Hotel Located kn Norwalk Ca has great service and cleniness of their rooms and bar area. Will recommend this location. Close to freeways and dinning areas as well as movie theater for a night out. Enjoy!

Review collected in partnership with DoubleTree by Hilton
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Thank X2590SOjamesp
Norwalk, United States
Reviewed 19 December 2016

I highly recommend this hotel. Service was excellent and all staff employees were both professional, and very accommodating !! I slept very well with little to no noise to deal with at all. With the 12 hour days I was working, the excellent room service I was provided was a god send !!! Very comfortable bed and large sized room....

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Thank vincentw512
Willard, United States
Reviewed 28 November 2016

Wonder full hotel, theater in walking distance right off the freeway easy access to all things. Great customer service, and the staff took care of all 5 of my family members all week. Cant wait tell next time to go again.

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Thank scottcN6874AG
La Mesa, California
Reviewed 24 November 2016

I totally enjoyed my stay and will stay here again. Hope next time to stay multiple days to take advantage of all amenities. Great bar and restaurant, food exceptional. Service was top notch and friendly.

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Thank georgemU1556SZ
Portland, Oregon
Reviewed 21 November 2016

My corporate card was hacked on 11/14, I called in and the card was cancelled. I was told that a new card would come Fed Ex on 11/16. When I checked into the Doubletree Hilton the afternoon of 11/14 I was told my card was invalid. I offered to use a personal card and my manager offered his card. The...

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Helpful?
Thank evetsneb
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Where ever I want to be.
Reviewed 20 November 2016

The hotel is overpriced for the quality of the rooms. The upkeep has been horrible over time. The cleaning crew is great but the overall maintenance of the rooms is very poor. If there was a better quality hotel in the same area I would stay there versus paying over 200.00 a night for poor quality rooms.

Review collected in partnership with DoubleTree by Hilton
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Thank E7752EPrh
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Murrieta, California
Reviewed 20 November 2016

We have stayed at this hotel three times before, but this time we noticed a decline in service, cleanliness, and overall hotel appearance. Front desk staff not very friendly. Rooms not very clean, pillows flat and mattress lumpy.

Review collected in partnership with DoubleTree by Hilton
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Thank laurasJ9927GU
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 19 November 2016 via mobile

Everything was great! I ate in the restaurant twice, had room service once, used the fitness center and had great service from house keeping. Everything is clean and customer service is great as well. I will be back anytime I'm in the area.

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Thank Kristi S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Address: 13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
Region: United States > California > Norwalk
Price Range: RM567 - RM892 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Marriott Norwalk
Norwalk Marriott
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Los Angeles - Norwalk staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Los Angeles - Norwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Adam Stanchina at all costs.”
 of 5 bubbles evetsneb, 20 Nov 2016 | Read review
“Great breakfast buffet.”
 of 5 bubbles 104jaker, 14 Nov 2016 | Read review
“All the rooms are great, and I go there a lot.”
 of 5 bubbles CateL741, 26 Oct 2016 | Read review
“Ask for a room facing parking lot to avoid freeway traffic”
 of 5 bubbles GREENCHILEcam, 21 Sep 2016 | Read review
“Book directly through HHonors, pick your room before arrival, all done via app. So easy this way!”
 of 5 bubbles MiniVacayLuvr, 13 Sep 2016 | Read review
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