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Mouse sticky traps were on pole upon arrival, smelled upon walking in, sketchy homeless looking people in lobby, room not ready, carpet in hallway dirty, elevator dirty, dingy towels and everything needs an upgrade.
They were only upgrading the shower rods. Our new one was...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 18 May 2017
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More
Not only was this room way over priced but the front desk was awful, place was filled with fleas, the elevator smelt like fish, I was put on a floor with construction and the hallway smelt like paint. The next morning I had men knocking...More
Thank Krista M
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 16 May 2017
Krista, it was disappointing to read your comments concerning your visit at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. You are absolutely correct to expect a clean and...More
Don't waste your time or valuable money on this misleading motel. Free breakfast advertisement catch your eye? False. Muffins and granola bars is all they have to offer. Swimming pool and gym icons on the hotel website? Switch and bait! They only offer that at...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 29 April 2017
I am disheartened to read your review. Please accept my sincere apology for the problems you encountered and for the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will discuss these issues at...More
We booked this hotel for 3 nights through booking.com. We are 2 adults and 3 children (age 12,14,16). We got a small room with 2 queen sized beds for 5 people. There was no bed for the fifth person, so one had to sleep on...More
Thank Birgitta L
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 18 April 2017
Birgitta, I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will...More
The lie is so blatant I couldn't give it any stars. I booked the room from San Diego expecting a typical motel breakfast. When we got there I asked where the breakfast would be served at-where was the room. The clerk pointed to a very...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 4 April 2017
We are so sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining...More
US$148 - US$235 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Oakland-Emeryville Hotel Oakland ,