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Extended Stay America - Oakland - Emeryville

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Extended Stay America - Oakland - Emeryville
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151 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Oakland - Emeryville
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Showing 149: English reviews
Salem, New Hampshire
Reviewed 31 August 2016

Nothing fancy, but nice and clean. Room we stayed in was really large, with a mini kitchen and refrigerator. Very good staff - always friendly and helpful. Hot coffee and a muffin is your free breakfast. You can also make an oatmeal with hot water - good enough if you are lazy to buy something the night before. It is...

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Helpful?
Thank Alex B
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

The team and I appreciate your pleasant remarks. It is pleasing to read you valued your clean, comfortable room and the amenities provided, such as the full equipped kitchen. I'm also glad to see our staff was helpful and responsive during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in...

El Paso
Reviewed 28 August 2016

Stayed here because adjacent to many retail outlets (Target, IKEA, BestBuy, Home Depot), making it convenient to help daughter furnishing her apartment for graduate school. Bedding of cheapest quality; rooms and hallways appear to not have been refurbished in some time; windows are dirty (may be a water conservation issue -- but makes having curtains open very depressing. Service so...

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Helpful?
Thank Arkmont
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your satisfaction was not 100 percent. Please accept my apology. In response to your feedback, I am working with my team to improve the quality of the hotel. You have mentioned about windows not clean among other issues, I have...

Austin, Texas
Reviewed 26 July 2016

It was Very Clean and Quite, but more like Southwest Airline of hotels. If you wanted daily cleaning, this is not the place but they tell you up front. Speaking of Upfront, besides bath soap bars, you'll journey to Front Desk for EVERYTHING...towels, coffee machine, mugs, dishes....everything that you find waiting for you in a typical place. Front desk staff...

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Helpful?
Thank Vincent M
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and rooms. Please accept our apologies that our bed sheets were not that good and also for your frequent trips to the front desk to get any items for your room. We stopped placing dish packs in our rooms because of sanitation purposes. It is...

Reviewed 16 July 2016 via mobile

We had numerous problems with housekeeping services missing scheduled days for cleaning (50% of the time) ... but staff was apologetic and accommodating. On the subject of housekeeping, of the four various persons that did the cleaning, only one spoke English (the others were Arabic, Spanish, Chinese). There were "software" issues with key cards not working and needing to be...

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Helpful?
Thank StevenRLee
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to post a review of your stay. I am sorry to hear about the issues your experienced with our housekeeping staff. Also, I apologize for any inconvenience you experienced with your key card, I hope you can understand that these things happen and are sometimes out of our control. Our team is committed to...

Chennai (Madras), India
Reviewed 15 June 2016

Extended Stay America - Oakland - Emeryville - I have been with this hotel 3 times in last 1.5 years.. I would prefer this hotel on my next visit as well & recommend to my friends & other colleague. It has very good rates especially corporate discount which they have offers as well. First, they would ask for your preference...

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Helpful?
1Thank mails4ravikumar
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I really appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our wonderful staff during your visit with us. I will be sure to share your kind remarks with our team. As well, thank you for recommending our hotel to friends and colleagues and thank you...

Taguig City, Philippines
Reviewed 27 May 2016 via mobile

Stayed at this hotel since it was close to UC Berkeley. This hotel truly exemplifies the saying "you get what you pay for". First, they have us a smoking room when we booked for a non smoking room. The receptionist aid that the type of room we wanted was not available in the non smoking floors (even though we got...

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Helpful?
1Thank Rollingredstone
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were placed in a non-smoking room and that our housekeeping policy was not explained to you upon check-in. As well, I am sorry to hear that you were not satisfied with our location. Your comments will be useful as we continue to improve...

Los Angeles
Reviewed 24 May 2016 via mobile

Sometimes, as business travelers, we have to choose a hotel based on our company budget. In Oakland I am always challenged to find an acceptable hotel under 150. (I'm usually at Hamptons, HIE etc) I've stayed at Extended Stay America's before and have been under whelmed. This ESA is similar to the 2 other ESA's I have stayed at. Hence...

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Thank ganon
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals as well...

Mountain View, California
Reviewed 24 May 2016 via mobile

I never been treated with more disrespect than during my 3 night stay at this particular God forsaken Extended Stay. The guests here are always last and not first. Please don't need to utilize a bathroom while waiting in line to check in. Good luck with that. If your reservation clearly states a non-smoking suite that's what you expect on...

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Helpful?
1Thank Glenn B
Manager_11525, Owner at Extended Stay America - Oakland - Emeryville, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure each guest receives professional customer service as well as clarification about our amenities during guest arrivals. Additionally, I will retrain our...

Reviewed 20 May 2016 via mobile

great place to stay nice rooms close to everything close to freeway and movies there is a lot to do I enjoy my stay at Extended stay I enjoy the water and the view they have a full size counter top stove the beds are great clean I hope you pick extended stay when you travel

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Thank BlasaEsteban C
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I’m so pleased to read that you enjoyed our convenient location, comfortable rooms, and our friendly customer service! I will be sure to share your great feedback with the entire team. Thank you again for posting your review. I do hope...

Marietta, Georgia
Reviewed 10 April 2016

The staff seemed overworked and hardly had time to pay attention to me while checking in. It took them a couple minutes to actually assign me a room because they were having to check to see if there were any clean rooms to begin with. (To their credit, they were at least pleasant.) Luckily, my room was clean was I...

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Helpful?
1Thank ZachYok
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for posting a review of our property. We appreciate you letting us know about your experience at check-in as well as the issues you experienced with our Internet services. In response to your feedback, I will make sure we are providing efficient customer service as well as speaking with our service provider about the mentioned issues you experienced....

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Parkway, Oakland, CA 94608
Region: United States > California > Oakland
Price Range: RM482 - RM893 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Number of rooms: 149
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Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Oakland - Emeryville staff and other travellers.
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Auburn Hills, Michigan
4 months ago

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Questions? Get answers from Extended Stay America - Oakland - Emeryville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a look at first”
 of 5 bubbles 771fabior, 19 Sep 2016 | Read review
“End of Hall near Stairs is best”
 of 5 bubbles vincentm543, 26 Jul 2016 | Read review
“Prefer 4th floor even you dont smoke as other floors will get the sound if some one walks or run on the top floors”
 of 5 bubbles mails4ravikumar, 14 Jun 2016 | Read review
“The hotel needs remodeling, otherwise I wouldn't recommend this place.”
 of 5 bubbles Tanotoba, 4 Apr 2016 | Read review
“choose a room at another hotel, far, far, far, far away from here.”
 of 5 bubbles biz_all_over, 26 Oct 2015 | Read review
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