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If you’d like to be over charged for dirty rooms and horrible hospitality this is the place for you. Room service doesn’t come I had the same food on my floor for 2 days and oh some of the management not sure how they made...More
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Response from Melinda N, Front Office Manager at Hilton Oakland AirportResponded 14 March 2018
Thank you for staying with us and we do apologize for the inconveniences you encountered. We appreciate your feedback regarding your stay. We thank you for choosing Hilton.
I have stayed here numerous amount of times. For business and personal!! The environment is nice and calm. But I really appreciate and admire how Mary carries herself, she's not only professional and very knowledgeable about everything. She is also very nice and polite. Every...More
Okay, so we land around midnight and wait for the shuttle. The shuttle arrives nearly immediately, we are feeling really happy it arrived so quick, oh wait it is full from the first stop and takes two flight crew and leaves a fair amount of...More
Response from Melinda N, Front Office Manager at Hilton Oakland AirportResponded 12 March 2018
Thank you for your recent stay. We are sorry for the delay in your being picked up due to the demands on the shuttle service. We very much appreciate your feedback as it is through this feedback that we are able to improve upon our...More
Mary at the front desk, there are no other words but simply amazing.
Great customer service, super friendly, knowledgeable and is one of the reasons I look forward two coming back thanks for all your help
Response from mjdrios, General Manager at Hilton Oakland AirportResponded 31 March 2018
Thank you for your positive recommendation of the Hilton Oakland. We’re thrilled that our accommodations and Mary's customer service met your expectations. Thank you for your continued patronage and we hope that you will allow us another opportunity to be of service in the future.
We had an early flight and wanted to stay close. The Hilton was perfect. We were greeted at the front desk by Mary Plott, who was professional and very helpful, took wonderful care of us. We at Earnharts, which was delicious. Salmon was fresh and...More