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Hilton Oakland Airport

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Hilton Oakland Airport
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887 Reviews from our TripAdvisor Community

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Showing 868: English reviews
Los Angeles, California
Reviewed 31 January 2017

I was welcomed by the hotel staff. The customer service is great, my room was larger than expected and very clean and comfortable. The rates are good also. I don't stay anyplace else when I travel to Oakland. I highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karen M
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Afternoon. I am delighted to learn of your great stay during your recent visit. There are many hotels in the area to choose. We are grateful you always choose to stay with us during your travels to Oakland. We look forward to next visit. Warmest Regards.

Phoenix
Reviewed 26 January 2017

Run down buildings with. No maintenance evident; very sad since at one time I bet was a very exquisite hotel. Staff that greats does not seem to be glad you are there and do not recognize you having HH

Review collected in partnership with Hilton Hotels & Resorts
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Thank Plain Susie
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Afternoon. I would like to thank you for taking the time to provide feedback on your stay. We have an on site maintenance team that works diligently to ensure the hotel is in good working order. I am sorry that the condition of the hotel did not meet your approval. I would also like to apologize for the lack...

Valley Center, United States
Reviewed 25 January 2017

My colleague and I were stranded in Oakland after a long day of meetings. Our flight home was cancelled due to weather and we were unprepared for an overnight stay. The staff at the Hilton provided us with everything we needed to feel comfortable. The staff was welcoming and very professional. The bed and pillows were very comfortable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N5233VKlaurag
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Evening. I am sorry for the circumstances that brought you to our hotel, but very pleased to learn that the staff treated you well, and you were able to get a good nights rest while away from the comfort of your own home and bed. There are many hotels in the area to choose. We are grateful you chose...

Reviewed 24 January 2017

We had 30 people stay at this hotel for two nights for a family funeral. We were all amazed how friendly and helpful the staff were, how good the food was in the restaurant, and how comfortable we were there

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Richard V
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Evening. I am sorry for the circumstances that brought you to our hotel, but very pleased that you enjoyed your stay. To learn that the staff treated you well, followed by your satisfaction of the food in our restaurant is very rewarding for us. I hope you will choose to stay with us again should your future travels bring...

Baltimore, Maryland
Reviewed 23 January 2017

I had a fantastic stay this past week at the Hilton Oakland Airport. I highly recommend this hotel as the staff was very friendly, the hotel was very clean, and the food was amazing. I held a business event in one of the meeting rooms which was set up in advance just as I had described. The event staff was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LaurenMurphy522
Corey W, Manager at Hilton Oakland Airport, responded to this review

Thank you so much for providing feedback to the Trip Advisor community. We use our guest's feedback to measure our performance. I am very pleased to learn of your happiness with the friendliness of our staff, the cleanliness of the hotel and the food provided for you. I sincerely hope your event was a huge success. Please come back and...

Orange County, California
Reviewed 21 January 2017 via mobile

First room had hair in 8 different places in bathroom! Second room had hair in 4 places in bathroom. This place is old, un maintained and nasty! Don't do it! Staff was nice. Food was good at restaurant. A quick remodel and a better cleaning crew would make this place much better.

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Helpful?
Thank TLC2009
Corey W, Manager at Hilton Oakland Airport, responded to this review

Please accept my sincerest apology for the condition of your room. We do have an inspection process in place to ensure each room's 100% readiness. I am very sorry for what you've experienced. Your candid feedback will be shared with our Executive Team. I assure you we will use it to improve. Thank you for choosing to stay with us....

Orlando, Florida
Reviewed 21 January 2017

Let me start off by saying this hotel is terrible in every sense of the word. $200 a night for this property is unacceptable, you are better off staying at the red roof in across the street. I stayed here for a total of 5 nights, my room was extremely isolated from the center of the hotel. During my stay...

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Helpful?
Thank sebastian y
Corey W, Manager at Hilton Oakland Airport, responded to this review

Thank you for taking the time to let us know about your experience. As well, I must apologize for the multiple issues you experienced that impacted your stay. Ensuring every guest's satisfaction ifs of paramount importance to us. On behalf of the hotel staff, I am truly sorry for your disappointment. We hope to have the opportunity to welcome you...

Visalia, United States
Reviewed 19 January 2017

My employer paid for my room but my card was charged as well. I'm left with insufficient funds and the hotel has agreed to reimburse but failed to do so 2 days later. Meanwhile charges keep adding up.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank reneg172
Corey W, Manager at Hilton Oakland Airport, responded to this review

Hello. Thank you for taking the time to let us know. Please accept my apology for what appears to be a discrepancy with the payment arrangement for your stay. I would like to offer my assistance in getting this resolved. When convenient, please call 510.635.5000 and ask for Corey. I look forward to speaking with you.

Buffalo, New York
Reviewed 19 January 2017

My husband and I stayed there for a Raiders game. We thought it was a nice place. No complaints. The room was clean, nice size and close to the stadium. The breakfast was expensive as well as the parking, there was a nice sports bar, the food there was good. Overall we enjoyed ourselves.

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Helpful?
Thank vcopeland914
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Evening. Thank you for your feedback. I am so glad you had an overall good experience. This is the type of service and accommodation we take pride in providing. I hope you will consider us again during future visits to the area. Thank you for choosing the Hilton Oakland Airport.

Reviewed 16 January 2017

Stay anywhere else in the OAK Airport area this hotel is old and not kept up. It needs renovation in every way but none has been initiated If given a choice I would travel 50 miles to avoid this hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joy H
Corey W, Manager at Hilton Oakland Airport, responded to this review

Please accept my sincerest apology on behalf of the hotel staff. Our rooms have been recently renovated and we take pride in our efforts to ensure all are 100% ready. I can see there were a couple of issues with your room which had an impact on your overall experience. Again, I am truly sorry. I hope to have another...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621-1405
Region: United States > California > Oakland
Price Range: RM562 - RM1,359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Oakland Airport staff and other travellers.
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Questions? Get answers from Hilton Oakland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room, don't bother with a patio room”
 of 5 bubbles DKHNL, 17 Mar 2017 | Read review
“Wing 3 seems to be a good choice, looking at some of the other comments on here”
 of 5 bubbles W9833OLpeterm, 5 Sep 2016 | Read review
“Rooms away from Hegenberger are quieter”
  • Comfortable king bed
 of 5 bubbles geotech522, 3 Sep 2016 | Read review
“A room looking out to the pool can be noisy.”
  • Spacious and comfortable
  • A bit crowded
 of 5 bubbles Sassamatt, 23 Aug 2016 | Read review
“Stay in a different hotel”
 of 5 bubbles DavidM625, 12 Aug 2016 | Read review
5 of 5