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Ontario Grand Inn & Suites

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261 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Colorado Springs, Colorado
Reviewed 6 September 2016

We are not super picky and trading trendy decorations for price is our usual way to go, but for the 2 of us we would not stay here again. The room was large with a separate seating area an fold out sofa, so if you need a room for a family at a low price it would work. I felt...

2Thank COGuy47
Reviewed 2 September 2016

Want to hear more? I'm not a picky person. I just wanted a comfortable simple place before my flight. This place is FRIGHTENING. It's a slum barely dressed up. From the outside it looks kind of nice. For clientele think the DMV or Wal-Mart. There is a piece of old chicken sitting on the windowsill of the stairwell. There is...

2Thank Moodofps
Aiea, Hawaii
Reviewed 1 September 2016

The exterior and room here were quite nice. However the service was very poor. There were only 2 thin bath towels. No hand or face or bath mat! The tv remote was missing so had to go to front desk for that as well as for the towels.

1Thank Gladys N
Reviewed 1 September 2016

Wow worse hotel I have stayed at. I didn't look up the hotel before my husband booked it, Big mistake! The rooms were roomy but gross. The sheets were stained as well as the pillows, the towels were dirty as well I didn't even shower that's how gross it was.All of the furniture is super old.The complimentary breakfast was a...

1Thank Thanyadelis T
Gilbert, Arizona
Reviewed 2 August 2016

This place is worse than a motel! Believe each and EVERY piece of feedback on this site. Like others I did not read the reviews before booking since it was a last minute trip To California. This property is far from being a suite. I can not understand how this place is still in business. With the incompetency of the...

3Thank JetSetterz2012
Bakersfield, CA
Reviewed 16 July 2016 via mobile

The outside of the hotel in the lobby have been renovated and look quite nice especially from their advertising pictures. The rooms themselves and the hallways are another story. You can see for yourself in the pictures below. You might notice the brown matter on the curtains. We didn't even bother to get close enough to it to see what...

2Thank pjjBakersfield_CA
Surprise, Arizona
Reviewed 2 July 2016

This was one of the worst places we've ever stayed. Another website offered a deal on this place with an inflated rating and I stupidly fell for it! Lesson learned--check Trip Advisor first. The rooms had laminate wood floors which created all kinds of noise from the occupied room above us; no remotes for the tv's; king bed in a...

1Thank TOM T
San Diego, California
Reviewed 28 June 2016

Got my booking through Hotwire and this dump was advertised as 3.5 stars!!! Someone must have gotten hit on the head and saw "stars" when they rated this place, because it wasn't even a 1 star hotel. I paid for 3 nights in advance and feel totally defrauded!! The hotel looked great on the website, but those photos must have...

Washington DC, District of Columbia
Reviewed 15 June 2016

Group stayed in three rooms. All had problems. Sofa chairs stained, towels small and inadequate, rooms not well cleaned (blood found on one bathroom room), hot tub by pool empty of water... Place is in desparate need of rehab.

Thank WorldTravelerDCUSA
Orlando, Florida
Reviewed 1 June 2016 via mobile

This was a last minute booking so I could sleep and be near the airport with a free airport shuttle. Very pleasant and helpful staff. The reason for 3 stars is the state of the hotel dirty floors and controllers that didn't really work and were missing pieces. Also the Internet did not really work so I kept just turning...

Thank Janel N

104 photos of this hotel

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Room/Suite (28)
Hotel & Grounds (5)
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Bathroom (10)
Business Centre/Function Rooms (1)
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Management photos: Courtesy of the property manager

All Management Photos (12)
Room/Suite (5)
Dining (1)
Hotel & Grounds (3)
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  • Pool
  • Free Parking
  • Free Internet
  • Free Breakfast
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: RM321 - RM540 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, 1 Sep 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, 1 Sep 2016 | Read review
“Stay somewhere else!!!!”
 of 5 bubbles BRENDAW147, 27 Jun 2016 | Read review
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