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I tried five rooms before they found one with a working A/C and a toilet seat that I would use. Entire property smells of mildew and urine. Bathrooms are disgusting. Toilet seats are 10 years old with cigarette burns and sloughing plastic. Bathtub floors are...More
Thank Michelle C
Response from Emad A, General Manager at Ontario Gateway HotelResponded 6 days ago
Thank you for your comments, immediately we will investigate and correct the issues and sorry for the inconvenience. We are a new management at the hotel and we will like to get another opportunity to take care of your future reservation. Please reach...More
Attended a 3 day conference at the Ontarion convention Center. The parking experience was horrible. $10 to park, no in and out or you pay again. No outside food in the facility. They have their maintenance workers guarding the entrance as if they were guards...More
Thank A TripAdvisor Member
Management response:Responded 4 weeks ago
Dear Valued Guest,
Thank you for your recent comment, I am not sue if you are talking about the same hotel because the Ontario Gateway Hotel previously Ontario Convention and Airport Hotel doesn't charge for Parking at all, if yes, you were charged please contact...More
Traveling on a budget and getting an unbelievably low price through Booking.com, we booked this hotel thinking it was a different one with a similar name; I got worried when I read the reviews here. When we couldn't cancel without a penalty (prepaid), we gave...More
MOLD smells throughout the hotel but walking into the overbooked room we had reserved two months earlier we actually had to argue to get rude unheartening staff filthy room toilet didn't work pool had dead cockroaches this isn't even equivalent to a low budget run...More
This is a decent hotel for the area, without breaking the bank! Pros- the sliding door out to the pool and nice outdoor courtyard. :) Cons- No continental breakfast and hotel rooms are a little dated. :(
US$79 - US$156 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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