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DoubleTree by Hilton Hotel Ontario Airport

1,328 reviews
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Traveller (208)
Room & Suite (65)
Dining (19)
Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“double tree”(82 reviews)
“main building”(22 reviews)
“front desk”(170 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4.0 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Ontario Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Feb5 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,328)Write a Review
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171 - 175 of 1,295 reviews
Reviewed 14 March 2017

Food is overpriced. We ordered the Chef's Plate. Very skimpy, no rolls or crackers to eat with small cheese square. The shredded pork was very smoky, two very small pieces of toasted bread the size of a very thin slice of a baguette bread. Very...More

Thank anitam517
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 16 March 2017

Hello anitam517, Thank you for taking the time to give a review, I apologize Misty's was did not meet your expectations. I would hope that you would give us another opportunity. Kind Regards, DoubleTree by Hilton Ontario, Ca.

Reviewed 14 March 2017 via mobile

This was a Conference stay. It's also my second time staying at this location. Breakfast lunch and dinner was provided by the hotel. The food was exceptional our meals were made fresh and served appropriately. The staff and servers were polite and professional at all...More

Thank maggielc100
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 14 March 2017

Hello maggielc100, Thank you for this wonderful review to describe us! I'm glad we exceeded your expectations wile our guest. We look forward to welcoming you as our guest soon. Sincerely, DoubleTree by Hilton Ontario, Ca.

Reviewed 13 March 2017

Excellent Service! Excellent Facility. Gem in the Inland Empire. Rooms are cozy and services in hotel are great. You have dancing, bar, restaurants, shopping, etc... and centrally located to other activities in area and 5 min from Ontario Airport. loved it!

Review collected in partnership with DoubleTree by Hilton
Thank E6374UTanthonyr
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 14 March 2017

Hello E6374UTanthonyr, Thank you for taking time to give this fabulous review! I'm glad that we met our goals while you our guest. Hope to see you in see in the near future. Regards, DoubleTree by Hilton Ontario, Ca.

Reviewed 13 March 2017 via mobile

This hotel is adequate. It was billed as a 3.5 star, but is more of a 2.5 star. My room was worn, holes in the wallpaper, door knob on the closet was loose and hanging down, sheet curtains were dirty, sitting chair was stained. The...More

Thank Chavonne S
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 14 March 2017

Hello Chavonne S, Thank you for you review, It's seams that everything that could have wrong did, please accept my sincere apologies for the inconveniences. This is not typical of DoubleTree to sell a room as you described, I would hope that you give us...More

Reviewed 12 March 2017

When we booked a family suite for 3 adults, I fully expected the two "standard" rooms adjoined by a door to have two bathrooms. There was only one bathroom and this was not described on the web when we made our reservation. When I informed...More

Review collected in partnership with DoubleTree by Hilton
Thank clairepZ5043LM
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 14 March 2017

Hello clairepZ5043LM, Thank you for your review, I'm sorry that we not meet your expectations during your stay. Hope that you would give us another opportunity in the future. Sincerely, DoubleTree by Hilton Ontario, Ca.

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$141 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$141 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (208)
Room & Suite (65)
Dining (19)
Pool & Beach (19)
Hotel & Grounds (154)
Business Centre & Event Rooms (11)
Bathroom (5)
Questions & Answers
Ask a question
goodjobjoe
16 August 2017|
AnswerShow all 2 answers
Response from CaliDgaf | Reviewed this property |
There is a Victoria Gardens about 8 mills from the hotel but I'm not sure if you can get the shuttle to take you there. You might want to contact the hotel to get a better answer to that question. Happy shopping
0
Votes
goodjobjoe
16 August 2017|
AnswerShow all 3 answers
Response from MendozaMonica | Property representative |
Hello, We only service transportation to the Ontario Mills Mall. We suggest Uber or a taxi.
0
Votes
Jahnavi W
29 April 2017|
AnswerShow all 2 answers
Response from MendozaMonica | Property representative |
Hello Jahnavi W, Yes, there is a iron and ironing board in all the rooms.
1
Vote
Room Tips
"Only in banquet room"
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"Try to get a room in Building 1, which is closer to the restaurant and amenities."
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"Best views are from Building #1"
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"from what I could tell there really wasnt a bad area of the hotel"
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