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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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520 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 505: English reviews
Ontario, United States
Reviewed 27 December 2016

- Check-in Experience was Terrible - They already checked in someone else under my reversion. - Font Desk staff was very rude, even not guide me where is my room, direction, etc, - Font Desk guy behave like racial discrimination

Review collected in partnership with Best Western
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Helpful?
Thank 451amitkumarp
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff is a very diverse group from all over the world and...

Ontario, California
Reviewed 19 December 2016

I have to say that this hotel has turned around tremendously. when i came here about a year or two ago, it was OKAY AND it was going thorigh renovation but now i see the results. much better rooms, furniture, guest amenities, wifi , even now directv. management has done a great job! keep up the good work.

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Helpful?
Thank tacoman3402
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review
Google Translation

Thank You!! Daniel Schmidt-Hughes, CHA

Ontario, California
Reviewed 15 December 2016

Room was noisey. Could clearly hear guests on both sides of me. TV in one room one all night. Guest in other room reliving their honeymoon. Guy blew engine up outside at 1:30 in morning. The ac in the room leaked water all over the floor and down the wall.

Review collected in partnership with Best Western
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Helpful?
1Thank thomasbN4220PF
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Bakersfield
Reviewed 10 December 2016

Awesome BW, great location, great service, clean rooms looking forward to returning great value and the bar was a great addition to the property for a night cap. There are plenty of resteramts close by and if shopping is your thing the mall is cool. We went to the convention center and it was only five minute drive.

Review collected in partnership with Best Western
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Helpful?
1Thank Michael S
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future! Daniel Schmidt-Hughes, CHA

Pahrump, United States
Reviewed 27 November 2016

My complaint was the bathroom faucet had a constant and steady drip and the toilet plugged and was slow to drain after flushing. There was no hairdryer in the room. The king size bed was comfortable..

Review collected in partnership with Best Western
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Helpful?
Thank Paul L
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Union Star, Missouri
Reviewed 20 November 2016

Great Service and excellent room! Spacious, clean with everything we needed. We were upgraded to a suite, we had 2 TV;s, a kitchen area and separate bedroom all for under $120.00. It was a wonderful and surprising experience.

Review collected in partnership with Best Western
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Helpful?
1Thank searcher201010
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA

Rancho Cordova, California
Reviewed 18 November 2016

As always BW done great job maintaining this property. Breakfast always the best here. Parking needs more lights. Pool looks nice but I was not able to dip in because of my busy schedules. Can't wait to go back..

Review collected in partnership with Best Western
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Helpful?
1Thank 75jetf
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our breakfast is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Mammoth Lakes, California
Reviewed 18 November 2016

This hotel was the best. It is close to airport and has very large rooms. We checked in the night before our very early morning flight out of ONT. Upon checking in we were told that from 5:00 until 6:30 each guests had their choice of beer or wine in the bar area. 2 drinks each for FREE. We munched...

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Helpful?
1Thank tuna18
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. I’m so pleased to hear that we were able to meet your expectations. Daniel Schmidt-Hughes, CHA

Sylvan Lake, Canada
Reviewed 15 November 2016 via mobile

This is a great hotel for the price. You definitely get what you pay for. The older building is starting to show her age. The rooms have been refurbished with a new coat of paint but it doesn't look like a professional job. Looks like new TVs too. The rooms are not soundproof, especially with water noises in the bathrooms...

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Helpful?
Thank Fay H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Reviewed 14 November 2016 via mobile

Spent the night for a weekend get away. The check in was very quick. We were given keys and map to our room. Gorgeous room with a king size bed. Very quiet. We miased getting our complimentary drinks as we were away from the hotel for dinner. Breakfast this morning was hot and delicious. Check out was seamless. We will...

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Helpful?
1Thank Deborah P
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you Deborah!! On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: RM463 - RM798 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the Colorado Suite in the courtyard by the hot tub. 2 queen beds and a sofa bed. Had a microwave and refrigerator.”
 of 5 bubbles 132annj, 1 Jan 2017 | Read review
“freeway side little noisy from the FREEWAY.”
 of 5 bubbles tacoman3402, 18 Dec 2016 | Read review
“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 17 Nov 2016 | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 7 Nov 2016 | Read review
“Our room was by the pool .”
 of 5 bubbles , 26 Oct 2016 | Read review
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