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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

7.3 km from Ontario centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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3400 Shelby St, Ontario, CA 91764
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522 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 507: English reviews
Loma Linda, CA
Reviewed 5 July 2016

Your "suite" hotel room consists of a small, cramped hotel room with low ceilings, and a small fridge, microwave, and sink. I chose this hotel in order to have a bit more room in a suite environment and was woefully disappointed.

Review collected in partnership with Best Western
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Helpful?
Thank camilamb
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Glendale, United States
Reviewed 4 July 2016

My company booked this hotel for me and i was pleasantly surprised with staff,service and amenities that was offered here.It is in a good location and very nice,well cared for grounds on the property and i will definitly be staying here again.

Review collected in partnership with Best Western
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Helpful?
Thank Amy G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Los Angeles, United States
Reviewed 29 June 2016

Here are the comments I gave the hotel when they sent me a survey and asked what would I suggest they do to change me feelings about recommending them: I have no idea what you can do to convert that glorified college dormitory into a nice and respectable hotel. The "nonsmoking" room reeked of smoke, and I'm pretty sure because...

Review collected in partnership with Best Western
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Helpful?
Thank Jerry R
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. We strive to deliver Exceptional Guest Service and I can assure you that your concerns will be corrected. I will use some of your comments and experience as a training tool with all...

Hampton, Arkansas
Reviewed 28 June 2016 via mobile

Spent two nights here last week, for a friend's wedding and must say that we had a pleasant time with our stay. The check in was about the only thing that was uneasy. Booking.com said I would pay cash at time of check in, no charge needed. But when I got there we had to charge the card. Only problem...

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Helpful?
Thank RazorbackPride16
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA

Houston, Texas
Reviewed 25 June 2016

The room and the amenities were adequate, my only complaint really is that the internet that is offered does not work. Also noteworthy is that the commute to Los Angeles, Hollywood, Long Beach, etc is quite significant, especially with LA traffic, so something closer to one of those cities might be better suited, depending on the itinerary of the traveler....

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Helpful?
Thank Ezinne U
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Sacramento, United States
Reviewed 22 June 2016

I called them up for pick-up at the airport and their van was there in less than ten minutes. At the front desk the clerk reminded me about the complimentary free drinks at the bar and the free hot breakfast in the morning. When I got to my room, the A/C was already on (there was a heat wave that...

Review collected in partnership with Best Western
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Helpful?
Thank Basil M
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Arizona, United States
Reviewed 20 June 2016

Besides the internet issue and room temperature, this was a positive stay. The decor was beautiful, the service was pretty good, the room was clean and comfy, the pool was refreshing, the Jacuzzi was therapeutic.

Review collected in partnership with Best Western
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Helpful?
Thank Lynda N
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. I’m so pleased to hear that we were able to meet your expectations. Daniel Schmidt-Hughes, CHA

San Francisco, California
Reviewed 18 June 2016 via mobile

Average establishment, nothing special as I stayed here for one night as a stop over between destinations. Had a two queen bees in a room. Restroom door doesn't lock, the walls are thin so I can hear talking and TV from next room. The carpet is dirty as my kids bare feet were blacken after walking on it. I could...

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Helpful?
Thank thegrabbag
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back...

Kansas City, United States
Reviewed 9 June 2016

The hotel staff really takes care of the guests. The hotel was clean, beds were comfortable, and it is near everything. The internet is a little slow, and the exercise room could use some new equipment, but who wants to work or exercise during a vacation?

Review collected in partnership with Best Western
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Helpful?
Thank Rose H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We are working on a building extension on the Fitness Center much more room and brand-new equipment to come. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Santa Rosa, United States
Reviewed 8 June 2016

I'll start off by saying this hotel was perfectly acceptable accommodations for the one night I stayed there. My only gripe with the hotel is that on the few occasions I had to deal with staff, they were lazy, inattentive, and acted as though I was inconveniencing them by approaching the front desk. I never felt welcomed, and as such,...

Review collected in partnership with Best Western
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Helpful?
Thank Chris K
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that cleanliness is something we will improve on immediately . We strive to deliver a clean room in a safe environment and I can assure you that your concerns will be corrected. I will use your comments and experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: RM459 - RM825 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Booking.com and Best Western so you can book your BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need real quiet, ask for a room facing the pool.”
 of 5 bubbles mtrodgers99, 23 Feb 2017 | Read review
“We stayed in the Colorado Suite in the courtyard by the hot tub. 2 queen beds and a sofa bed. Had a microwave and refrigerator.”
 of 5 bubbles 132annj, 1 Jan 2017 | Read review
“freeway side little noisy from the FREEWAY.”
 of 5 bubbles tacoman3402, 18 Dec 2016 | Read review
“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 17 Nov 2016 | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 7 Nov 2016 | Read review
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