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Extended Stay America - Los Angeles - Ontario Airport

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Extended Stay America - Los Angeles - Ontario Airport
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73 Reviews from our TripAdvisor Community

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Showing 68: English reviews
1 review
Reviewed 4 weeks ago

Booked the Hotel for a Business Trip. Stayed there before. Really Nice staff. The Hotel could be in a better state. Noise if you have a room to the Interstate. Try to get a room to the Mountain side. Breakfast could be a bit better, Just Coffee,Tee and some Muffins.

Helpful?
Thank Stefan M
1 review
Reviewed 21 September 2016 via mobile

This hotel is very good other than minor issues. The hotel staff is very accommodating and (Rigo) is one of the most kindest and helpful person. The manager of the facility (April ) is excellent I had an issue with my room that caused me to have to go out an purchase meals for a few days and April went... More 

Helpful?
Thank Joe V
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

It is so rewarding to see you had an excellent stay at our hotel. Your comments about the customer service our staff provided is much appreciated. I will be sure to inform them on the great job they are doing. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Level Contributor
7 reviews
Reviewed 23 August 2016

We have stayed here for over 3 months and the only complaint I have is that the rooms could be cleaned better but overall it's a great place to stay. The location is great. Rigo, you have been so kind and helpful. You always make us feel welcome and comfortable. Thank you. Laura, I want to thank you as well.... More 

Helpful?
Thank Sylvia S
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

We appreciate you taking the time to share your experience with us. I am pleased you enjoyed your stay for the three months of your stay. Even though you experienced some cleanliness issue, which have been addressed to our housekeeping staff, it is satisfying to know you were given excellent customer service. Thank you for choosing Extended Stay Hotels. We... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2016 via mobile

I booked the hotel thru Priceline. This was the first time I wasn't able to get a double queen room upon request. Most hotels accommodate you if you ask. This one will put you in a 1 bed room then charge you an upgrade fee if you ask for a room with 2 beds. Darn.

Helpful?
Thank Sportzcraz1
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 July 2016 via mobile

Awesome service!!!! Really, people were so kind and detail-oriented. Thanks to Darren who made us feel like home!! The hotel was full-booked and he tried and tried and tried and found us something. Thank you Darren and thank you Extended Stay America.

Helpful?
Thank Rosemary S
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review on your stay with us. I'm glad to read that you were given a comfortable and accommodating experience. Darren will be informed about the great job he did. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

A TripAdvisor Member
Reviewed 24 June 2016 via mobile

We stayed here for three months. Outside of the normal hotel issues. It was actually ok. Staff was super pleasant. Room clean. Housekeeping once a week. I would stay again. Good location. Lots of restaurants near by.

Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that during your three month stay our staff was accommodating. It is great to see guests such as yourself enjoy the amenities we offer. Thank you again for your kind words. The staff and I would love to provide you with... More 

1 review
Reviewed 5 June 2016 via mobile

I prepaid through Priceline so I didn't expect the best room. Good point, near the exit, bad point "very noisy" into the late hours. Friendly staff at check in and poor directions to the nearest entry point for my room. I dragged my bags down a very long hallway only to see an entry door directly across from my room.... More 

Helpful?
Thank Danny D
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will reiterate to our staff the importance of placing guests in appropriately located rooms to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests... More 

Charlotte, North Carolina
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 March 2016

With this visit, I've learned not to travel to Ontario (near my parent's home in Moreno Valley) without making advanced reservations. I made reservations at this Extended Stay location, because all my preferred choices were unavailable. The property is nice from the outside and the check-in staff was very professional. Was a bit perplexed that the rooms include a full... More 

Helpful?
Thank Al M
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so much for your review of your stay. Please accept our apologies that we failed to explain our amenities during check-in. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. As this hotel’s manager, I can assure... More 

Ontario, California
1 review
Reviewed 12 March 2016

The manager and employees at this location are very nice and accommodating I stayed here for a while and had no complaints and if I did they immediately tend to your needs/complaints. Convenient location literally close to EVERYTHING! Overall the vibe at the hotel was good and I was comfortable.

Helpful?
Thank Nour H
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and great customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

San Diego, California
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 December 2015

I only rate this a "1 Star" hotel because there is no rating below 1 Star. Priceline booked this hotel as an Express Deal which means the name is a "surprise" until you pay -- and what a "surprise." I frequently travel alone, and after seeing this hotel's clientele, I was grateful that I had another person accompanying me on... More 

Helpful?
4 Thank BRENDA W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: RM405 - RM618 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Los Angeles - Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Mountain View.”
 of 5 bubbles stefanmM2959DN, 1 Nov 2016 | Read review
“Stay somewhere else!”
 of 5 bubbles BRENDAW147, 4 Dec 2015 | Read review
“NOT on the freeway side of the building.”
 of 5 bubbles DaleK105, 12 Sep 2015 | Read review
“Just ask for what you want or don't want and they will accommodate if available!”
 of 5 bubbles sarahrT9986SM, 22 Aug 2015 | Read review
“If you are in Ontario on business and you like a full size fridge,microwave and light cooking, this place is for you.”
 of 5 bubbles stacyvolin, 20 Aug 2015 | Read review
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