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Extended Stay America - Los Angeles - Ontario Airport

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Traveller (19)
Room & Suite (19)
Pool & Beach (2)
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Overview
  • Excellent26%
  • Very good17%
  • Average17%
  • Poor8%
  • Terrible32%
4 Feb 2018
“Horrible horrible horrible”
27 Nov 2017
“Fair”
AMENITIES
Free Wifi
Free Parking
Outdoor pool
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (93)
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1 - 5 of 87 reviews
Reviewed yesterday

6 weeks and only cleaned my room 2 times ... suppose to be weekly ... gave up after asking front desk twice what happened ... never leave towels, soap or amenities that should be in room always have to take time and go to front...More

Thank Mark P
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded yesterday

Mark, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Hotel's Favourite
Reviewed 4 January 2018 via mobile

This is one of the only places I stay when I travel to the Ontario area. Safe, pet friendly, clean and quiet environment. I am always greeted with a smile from the front desk employee's and managers. Mark, Maria and Riqo really go out their...More

Thank wilhelmina702
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 5 January 2018

Thanks for being our loyal guest. We are delighted to read you were impressed with our well-maintained property and that you were treated exceptionally well by our staff. Everyone including Mark, Maria, and Riqo from our team has appreciated you for highlighting their efforts. Reviews...More

Reviewed 19 March 2018 via mobile

The first and second floors are really good and very quiet. You can put in some hard work and you feel like working. A these type of facilities you are able to cook your own foods. I was very happy with the location and how...More

Thank Robert R
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 20 March 2018

Robert, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better...More

Reviewed 9 March 2018

room dirty bed not made trash on floor once stepping off elevator hit with pot smell on third floor very overwhelming were you felt like you cant breathe service staff general manager not once said iam sorry let me fix this

Review collected in partnership with Extended Stay
1  Thank jackiek761
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 11 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 5 February 2018

Bedding was not clean know toilet paper not enough towels and Windows did not work properly hallways smelled like pot keys didn't open the door sink did not drain the tub was not clean the shower head was leaking

Review collected in partnership with Extended Stay
1  Thank msbell2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 7 February 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Outdoor pool
Tennis Court
Details
Price range
US$106 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$106 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (19)
Room & Suite (19)
Pool & Beach (2)
Dining (1)
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"Best Advice don't pick a room"
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