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Extended Stay America - Orange County - Katella Ave.

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Extended Stay America - Orange County - Katella Ave.
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140 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Orange County - Katella Ave.
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Showing 137: English reviews
Miami Beach, Florida
Reviewed 17 February 2016

When I checked in the Manager was very friendly,the place was clean and it went down from there I checked into the room , and there was no napkins,the bathtub was leaking water. At nite, I turned on the AC and the fan motor was making noise till it got up to speed. I went to the front desk and...

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Helpful?
Thank stat331
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the issues you experienced with your AC unit. In response to your feedback, I will work with our maintenance engineer to ensure that we are responding to guest needs in a timely manner. Additionally, a member of our staff is always available. Between the hours of 11pm...

Winnipeg, Manitoba, Canada
Reviewed 17 January 2016

This hotel had a great location for the type of trip I had. I went to a festival outside of San Bernardino . Hotels right by the honda centre, easy to walk over and it is also right by the train station. We took a bus from the Train station to the festival so everything was in walking distance. Pretty...

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1Thank Mcell_04
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our reasonable rates as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Sydney, Australia
Reviewed 2 November 2015

I had booked this hotel as we were attending a concert at the Honda Centre. Great location we walked to the venue. Good location with restaurants and parking right there by the hotel. After reading the reviews I was expecting the worst. Our room was clean and comfortable. The checking process was quick and easy, the receptionist really friendly. I...

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1Thank lisa h
Phoenix, Arizona
Reviewed 15 October 2015

While the room was clean this property was not in good shape. It was run down and the service was poor. I waited 15 -20 minutes to check in while the one person who was working took care of other unhappy customers. One lady left because her room smelled so bad she could not stay in it. While I did...

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3Thank CPrinke
Reviewed 7 October 2015 via mobile

We checked in looked ok, we went up to the room and it just looked dirty, the hall way to the room hasn't been vacuumed in months, the floor stunk like smoke so bad, we had a non smoking room. I went down to kitchen stuff since the room had none in it, while waiting a lady was leaving due...

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4Thank Tiffany E
Show Low, Arizona
Reviewed 23 September 2015

My husband and I stayed here over the weekend in order to escape the heat in his apartment without A/C. He'd stayed here earlier in the year before finding an apartment. This time it was NOT a good stay. For one thing, the place lacks amenities. You won't find a hair dryer, hair conditioner, ice or an ice bucket or...

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1Thank Candace M
Reviewed 7 September 2015

We purchased this hotel on Expedia as an unknown hotel similar to the Comfort Suites. Because of this experience we will never purchase from Expedia again. We have severe allergies so we asked for a room that had never had pets. The first room we were given was a disaster. Dirty and unvacuumed, there was dog food on the floor...

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3Thank coconuthulapie
New Delhi, India
Reviewed 31 August 2015

The hotel is very average. The rooms are dull with chipped wood work. The hotel does not have non-stick utensils which means that you are going to have a hard time cooking. Luckily the washroom was clean. Internet speed is also just fine. You can experience loud voices specially during weekends. The coffee served in express breakfast is decent with...

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3Thank Harsh_Mathur
Park City, Utah
Reviewed 14 August 2015

We stayed at this location twice and tried a 3rd time, but as we were checking in the 3rd time we got disgusted and left. Each check-in was an argument over the agreed upon rate. They gave us 3 rates within a few minutes as we stood at the desk. None of them the rate they agreed to over the...

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2Thank Pat C
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were discrepancies with the rates that you were quoted. To make sure this doesn't happen again, I am reaching out to our reservations team to investigate the issue. Thank you very much...

Orlando, Florida
Reviewed 13 August 2015 via mobile

First, the staff are quite pleasant. They know they are working n a dump. The hotel is old, worn and has odd smells. The rooms are pretty much the same. See the pics I posted. Carpets in rooms are filthy and stained with God knows what. Furniture is all severely worn. MOLD in refrigerators!!! Towels, sheets, etc come with HAIR...

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2Thank nastybreak
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your recent review of your stay. The condition of the room and hotel you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will focus on making sure our rooms are cleaned to our company’s high standards to make sure your experience is not repeated. Our team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 W Katella Ave, Orange, CA 92867-3412
Region: United States > California > Orange County > Orange
Price Range: RM386 - RM616 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Katella Ave. staff and other travellers.
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Questions? Get answers from Extended Stay America - Orange County - Katella Ave. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi does not work. Blanket is too thin. Shower not hot enought. Tub won't drain.”
 of 5 bubbles r_car19, 8 Aug 2016 | Read review
“Do not choose a room on the ground floor, especially near the entrance.”
 of 5 bubbles 65terim, 29 Mar 2016 | Read review
“Be sure to bring the amenities you would normally expect from a hotel, such as hair dryer, lotion, hair conditioner.”
 of 5 bubbles 922candacem, 22 Sep 2015 | Read review
“Pick another hotel!”
 of 5 bubbles coconuthulapie, 6 Sep 2015 | Read review
“Inspect your room!!!”
 of 5 bubbles 780cg, 26 Jun 2015 | Read review
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