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The Westin Desert Willow Villas

CancelonUS$127*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$159*
US$127*
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US$129*
US$129*
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The Westin Desert Willow Villas
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911 Reviews from our TripAdvisor Community

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Victoria, Canada
Reviewed 4 days ago NEW

Not that great, very noisy and almost out of control. At first I thought it was spring break but realized it was well past that time of year. All day and all night the younger groups yelled and talked at the top of there lungs just outside the rooms, not a great place to relax.

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Helpful?
Thank rob w
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review

Dear, rob w, thank you for taking the time to provide us with your feedback. I apologize that your experience wasn't what you hoped it would be. We appreciate the feedback and will be reviewing this with our leadership team to make improvements moving foreard. Hoping to have the opportunity to assist in the future. Warren Jerome

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We checked in on weekday, got a great rate, and expected typical Westin. Our "Villa" ,a time share condo, had a full kitchen,separate bedroom and small living room,Super comfy for 2 people- tight for a family. Big terrace faced golf course , useable and pleasant. Our bldg was way far away from lobby, but covered parking right in front. Pool...

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Helpful?
1Thank a23bernstein
About Hotel's Favourite Review
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear a23bernstein, Thank you for allowing us to be your host for your stay in the valley. The restaurant staff will be excite to hear how they impacted your visit. We appreciate the comments on our rooms and amenities. Happy to hear that you were that you visit was pleasant! Patricia Cortez

Victorville, California
Reviewed 4 days ago NEWvia mobile

Family stayed at this location for Mother's Day weekend, which was our second time here. It was completely relaxing. The amenities, such as the pool/ pool side drinks and meals, tennis court, and outdoor BBQ area prevented my family from having to seek off-ground activities. The villa was spacious, comfortable and clean. I honestly have no complaints about this stay....

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Helpful?
Thank Wesley W
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review

Dear Wesley W, thank you for choosing our location as your choice for lodging during Mother's Day weekend. We appreciate your loyalty and were happy to hear that your visit was relaxing. The staff will be excited to know that the pools, drinks, meals, and BBQ areas met your needs. We look forward to your next visit. Warren Jerome

Los Angeles, California
Reviewed 5 days ago NEW

I gave a 1 rating as I expected a proper "VILLA". If one were not so duped beforehand, it might've been perfectly acceptable. Instead, I was terribly disappointed. We had a devil of a time getting there. The GPS took us to the parking lot of a rehabilitation hospital. We drive all around, and then finally arrived. It was already...

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Helpful?
Thank oma664
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear oma664, Thank you for taking the time to provide us with your feedback. I apologize that your stay was not up to your standards. We will be reviewing your comments with our leadership team in order to take the necessary steps to improve our service. We appreciate you staying with us an hope to have an opportunity to regain...

West Kelowna, Canada
Reviewed 1 week ago

My husband and I stayed here for the first time may 5-12th. Upon arrival we were greeted by a very friendly employee at the front desk. He told us they had upgraded us to a premium villa (instead of the limited kitchen we had booked). They also had been able to grant our requests of a top floor and pool...

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Helpful?
2Thank cktingstad
Management response:

Dear cktingstad, thank you for providing us with your feedback. I was happy that we were able to offer an upgrade. I apologize that your visit was not up to Westin standards from a service perspective. We will be sure to review your comments with our leadership team regarding the housekeeping concerns as this is unacceptable. We would like to...

Laguna Hills, California
Reviewed 1 week ago

Went in March for my sons birthday. We had a good time at the living desert zoo but the hotel was a let down. The room was fine and clean but the pool was so far away from the villa and it took ages for the golf cart to pick us up. Once at the pool we find out there's...

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Helpful?
1Thank Sheberry
Management response:

Dear Sheberry, we appreciate you celebrating your sons Birthday we us. I apologize that we were unable to get you close to the pool and the issues at the slide. We thank you for advising us on the condition of the patio area and fire pit. This is unacceptable and we are addressing these items with our team. We hope...

Reviewed 1 week ago

Stayed at Desert Willow (Weston property). Spent two nights, played golf at Desert Springs, both courses. Weather was near perfect (slightly hot), accommodations were very nice (stayed in a lockout unit with full kitchen), courses were in excellent shape as usual. Its an area that I visit regularly and enjoy, unlike much of California where the traffic tends to be...

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Helpful?
Thank JOHN S
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear JOHN S, Thank you for taking the time to share your feedback. It was nice to know that the property and amenities met your needs. We hope to be your resort of choice on your next visit to the area. Patricia Cortez

Redlands, California
Reviewed 1 week ago

Arrival problems our car's nav with the listed address took us to a different resort. Checked in after just a short wait excellent service then a long drive to our room. Had a great view of the beautiful golf course from the 3rd floor but near the kids pool lots of noise but we are just a couple looking for...

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Helpful?
Thank Alfred D
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear Alfred D, Thank you for taking the time to provide us with your feedback. We will be reviewing your comments with our leadership team in order to take the necessary steps to improve our service. We appreciate you staying with us and hope to have an opportunity to be your host next time your travels bring you back to...

San Diego, California
Reviewed 1 week ago

Excellent remodeled rooms. Having a kitchen, washer dryer and separate living room is key! Kids pool is great and keeps the littles out of the big pool some of the time. The food and Beverage service at the pool is great. High quality linens and towels in the bedroom. The pool area is full of families both young and old....

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Helpful?
Thank MaddieG
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear MaddieG, Thank you for taking the time to share your feedback. It was nice to know that the pools, rooms and amenities met your needs. I apologize for the parking issue. We will be sure to review this with our leadership team to improve our service in the future. We hope to be your resort of choice on your...

Reviewed 2 weeks ago via mobile

We got here for a weekend and this hotel SUCKS!!! The rooms are NOT walking distance from anything. You need to drive or wait a long time for a BUS to move around. The hotel infrastructure does not support the number of guests. The pool is small and crowded, with not enough umbrellas for you to be protected from the...

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Helpful?
1Thank Marcelo D
Jayhada H, Operations Manager at The Westin Desert Willow Villas, responded to this review

Dear Marcelo D, Thank you for taking the time to provide your comments and feedback. Please accept our sincere apologies that your stay with us was not to your satisfaction. We would be grateful for the opportunity to personally discuss your recent stay with you. Perhaps you would be so kind to provide me with your personal contact information, so...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 

Additional Information about The Westin Desert Willow Villas

Address: 75 Willow Rdg, Palm Desert, CA 92260-0305
Region: United States > California > California Desert > Palm Desert
Price Range: RM535 - RM1,288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Desert Willow Villas staff and other travellers.
35 questions
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9 months ago

See all questions (35)

Questions? Get answers from The Westin Desert Willow Villas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the pool area.”
978robw, 23 May 2017 | Read review
“Make sure your child meets the height requirement for the slide or they will be very disappointed.”
Sheberry, 18 May 2017 | Read review
“Don't know what would constitute a "bad room"”
johnsJ7909TO, 17 May 2017 | Read review
“Request a room over looking the golf course which I believe most have”
Blackdiamondgirl, 11 May 2017 | Read review
“Only stay in the building nearest the lobby... or Just stay somewhere else.”
SGWest, 9 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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