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Hard Rock Hotel Palm Springs

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Hard Rock Hotel Palm Springs
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887 Reviews from our TripAdvisor Community

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Showing 852: English reviews
Ventura, California
Reviewed 2 days ago NEW

Walking distance to everything. Great restaurants nearby. Nice pool area. Beautiful mountain views. The rooms themselves were very comfortable and the bathrooms were nice. Bummed that the bar seemed to close a little early.

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1Thank juliebergman
Reviewed 5 days ago NEWvia mobile

This is by far the best place to stay. The service is excellent, free valet parking. Pool is excellent and great bartenders. My only recommendation to get a room to the west. There is a club nearby and you can hear its thumping. Would definitely stay again..wish it were cheaper

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Thank Quincey N
Los Angeles, California
Reviewed 1 week ago via mobile

My husband and I visited friends and family in Banning, California and decided to drive to Palm Springs to spend the night before driving back to Los Angeles. The Hard Rock hotel was a great choice! The rooms are beautifully decorated , the room service is excellent, and the staff members are professional and courteous. It's a perfect location if...

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Thank Adriane A
Reviewed 2 weeks ago

The hotel is very close to downtown. One block away. The hotel could do with some maintenance such as the finish on the outside is coming off and the wall paper is separating from the walls. Overall, I would recommend this hotel.

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Helpful?
Thank KYPU
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear KYPU, Thanks for the FANTASTIC review! We love that you enjoyed staying here with us. Please know that we have just kicked off our rooms maintenance project to refresh all of our rooms. We are committed to making this the very best hotel experience in the valley. Thank you for being loyal rock star guest. We look forward to...

Riverside, California
Reviewed 3 weeks ago

We had a Amplify Suite. We got lectured about the minibar policy like we had never used one. Then when we got to the room, there was no mini bar. Or fridge. There was hair in the tub. The wall paper was peeling off. The paint was gouged out. The furniture on the patio had cigarette burns. The staff couldn't...

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Thank tmyung
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Mr. Young, Thanks for the review. We appreciate you taking the time to share your feedback following your stay with us. We certainly have policies and frequently asked question about the minibars, therefore we do our very best to inform all of our guest at check-in about the minibars and how they work. I know they are not new to...

Thornton Cleveleys, United Kingdom
Reviewed 3 weeks ago via mobile

Only called to use the shop, not much choice of merchandise, staff friendly and helpful. Parking not easy around hotel, but not far from town Center, so easy to walk to. Hotel didn't seem overly busy and bar area very quiet.

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Thank rbrow999
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear rbrow999, Thank you for taking the time to leave your feedback after visiting our ROCK SHOP! We are terribly sorry that our selection of merchandise did not meet all of your expectations, but are happy to hear that you enjoy the hotels location. We will work to make sure that our guest experience is better in the future. We...

Monrovia, California
Reviewed 4 weeks ago

This is the first Hard Rock Hotel that we've stayed at, and were very glad we tried it. We were in Palm Springs for Pride weekend and this hotel is located right in the heart of all of the activities, so convenient. Our visit was a complete pleasure starting right at the moment we arrived. The Valet Tony greeted us...

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Helpful?
Thank Darice57
Karl B, Public Relations Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Darice57, Thanks for the great review! We are honored that you chose to spend such a special weekend here with us. We love that our hotel accommodations left such a great impression on you. I greatly appreciate you taking the time to share your thoughts and experience with us. We look forward to rocking with you on your next...

Gloucestershire, United Kingdom
Reviewed 4 weeks ago

This was our first stay at a Hard Rock hotel and we were really looking forward to it prior to moving on to Desert Trip. The staff were all very friendly and helpful but the visit can only be described as average. We stayed Wednesday and Thursday so it may have been quiet at the pool but that should not...

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Thank Lise N
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Lise N. Thank you for taking the time to leave your feedback. We are terribly sorry that we did not meet all of your expectations, but are happy to hear that you enjoy some of what the hotel and location has to offer. We will work to make sure that our guest experience is better in the future. We...

Wakefield, United Kingdom
Reviewed 4 weeks ago

We visited Halloween weekend, were given the room nearest the basement party which we were not told about at check-in, which was attended (we were told) by 2000 people. Our room was probably nearest to the noise of all the rooms in the hotel. The racket was unbearable from 9pm to 1.30am. We contacted the front desk at 11pm and...

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Helpful?
Thank stevegrundy2016
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Steve, Thanks for the review. We appreciate you taking the time to share your feedback following your stay with us. We will be taking your comments and concerns into serious consideration for any future group bookings. I will be looking into the dirty balcony furnishings personally. We value your comments and are very glad that you enjoyed the majority...

Vancouver, Canada
Reviewed 5 weeks ago

I've now stayed here four times or more and would recommend this hotel to anyone. It's a solid four star experience for sure and is in an ideal location for exploring downtown on foot. I would not recommend arriving early and expecting to have your room ready. For all of the times I've stayed with them, not once has my...

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Thank VanKB68
Karl B, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Thanks for the AMAZING review! Nothing ignites our passion to serve more than reading “Consistently Good”. You are a rock star for taking time to be kind and we cannot wait to make a few more memories with you on your next stay. ROCK ON!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 

Additional Information about Hard Rock Hotel Palm Springs

Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Price Range: RM723 - RM1,715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Reservation Options:
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Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso
Hotel Style:
#12 Top resorts Hotel in Palm Springs
#12 Spa Hotel in Palm Springs
#13 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Palm Springs staff and other travellers.
5 questions
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1 month ago
4 months ago
4 months ago
San Diego, California
Banning, California
over a year ago

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Questions? Get answers from Hard Rock Hotel Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper ask not to be near decorative fountains as very noisy all night long.”
 of 5 bubbles 446lisen, 5 Nov 2016 | Read review
“Ask for as far away from reception as possible”
 of 5 bubbles stevegrundy2016, 4 Nov 2016 | Read review
“If you don't want noise, definitely ask for a room facing away from the pool for a weekend stay.”
 of 5 bubbles VanKB68, 1 Nov 2016 | Read review
“Face the pool, upstairs view.”
 of 5 bubbles 532joelb, 22 Oct 2016 | Read review
“Do not take room 201”
 of 5 bubbles billyrod1, 1 Oct 2016 | Read review
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