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Hard Rock Hotel Palm Springs

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Hard Rock Hotel Palm Springs
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964 Reviews from our TripAdvisor Community

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Showing 928: English reviews
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Lincoln City, Oregon
Reviewed yesterday NEW

Great Hotel near everything. Walk to shops, entertainment, and restaurants. Rooms are spacious with balconies overlooking the pool. Great Bar area with awesome martini's. Hotel staff is helpful and personable.

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Helpful?
Thank LCVickie
El Cajon
Reviewed 2 days ago NEW

My daughter and I stayed here while I attended a conference in town. In addition to the fun atmosphere, room quality, and convenience of the hotel, I appreciated that I could leave a teenager at the pool or in the gym by herself knowing that the staff kept an eye out for guest safety. I would definitely stay here again....

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 723shelbya
Palm Springs
Reviewed 4 days ago NEW

If you are looking for a place near downtown, this is the place. The rooms are spacious and clean. Staff is friendly and the ambiance is fun. We loved the chill pool time we had not to crowded and the dj had some good jams. We will be back to try the spa.

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Helpful?
Thank 848ingridg
Reviewed 4 days ago NEWvia mobile

Overpriced! Restaurant was very expensive and beyond horrible. I actually would have preferred fast food. Service was lacking. The room itself was nice and clean. Plenty of other places to stay. Expected much more! Won't be back.

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Helpful?
Thank Robin B
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Robin B Thank you for your feedback. We apologize for any frustration you experienced during your stay. I have forwarded your feedback to our food and beverage department. We are working to improve our service daily, and your feedback will help us for future stays. We would love for you to return for a better stay.

Minnetonka, Minnesota
Reviewed 4 days ago NEWvia mobile

I booked my stay of 4 nights through Trip Advisor and we enjoyed our stay at the HRH Palm Springs. The location is one block off the main shopping and restaurant street in the area. The valet parking was great and the guys that worked out front were friendly. Our room didn't have a great view, but it was clean...

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Helpful?
Thank Gunnaranders
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Gunnaranders Thank you for the amazing feedback! Our valet and front desk team will be PSYCHED to hear they were able to help make your stay a success! We are looking forward to you returning for another awesome stay!

Redlands, California, United States
Reviewed 1 week ago

Booked through Expedia which is first for me, was surprised at "fees" added to charge, yet was very reasonable. Traveled with a friend who's review would probably be less, but we got there at 11pm after hitting outlet malls. On the first floor but a large patio! Great linens! My go to point. Quiet as Sunday and Monday stays. Funky...

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Helpful?
Thank Mary D
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Mary D MARY MARY!! Thank you for the oh so rad feedback! We are truly honored to have amazing guests such as yourself stay with us. Guests like you Mary, make us want to amplify our service just a little more! Looking forward to your return. We know it will ROCK!

San Diego, California
Reviewed 1 week ago

Fiest, there was no bell boy when we drove in, no one to help with luggage, then room was not ready till 4:30pm. Then no bar tenders to have a drink while we waited for our room, then I went into the men's restroom next to the front best.. it was filthy. there was "crap" on the bath... so I...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
3Thank Dave T
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Dave T Thank you for taking the time to give us feedback about your stay. We do sincerely apologize for any frustration you experienced during your stay. We do take your concerns very serious. Please know I have forwarded your concerns to the appropriate departments, as we will use this to better our service for all future stays. Again,...

Palm Springs
Reviewed 1 week ago

I found the hotel did not meet my needs very well. My requests for early room cleaning was not honored. My request for a plastic bath mat was not honored. In general, I just did not find the hotel to my liking.

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank 269merles
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear 269merles Thank you for your feedback. We apologize our hotel did not meet your needs. Although we do try to ensure each and every one of our guest has an awesome stay, it looks like we missed the mark with you. I apologize for the issues with your room. I have forwarded your concerns to our housekeeping department as...

Torrance, California
Reviewed 1 week ago

Not worth it, pool is great for small children but music sucks and is at times too loud, pool closes early. Don't take kids here on the weekend, not appropriate. The food is not was is described and not worth the money.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 3catfish
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear 3catfish Thank you for your feedback. We apologize our hotel did not meet your expectations. It is our goal to provide top notch service to all of our guest, and clearly we missed that mark. We hope in the future you return for a better stay.

Los Angeles, California
Reviewed 1 week ago

Location, location, location. The Hard Rock in Palm Springs has all three! Right smack in the middle of downtown Palm Springs, you can settle in here and not need your car at all. The hotel and rooms are nicely decorated and well appointed, love the music theme and the great playlist by the pool. Comfortable beds, comfortable and plentiful lounge...

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Helpful?
Thank KenFab
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear KenFab Thank you for taking the time to let us know about your stay. We apologize you were not able to rock out with our mix unit, and for the trouble with locating the guitar lessons on our television. We are STOKED the rest of your stay was successful! Looking forward to your return for another RAD stay! Rock...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 

Additional Information about Hard Rock Hotel Palm Springs

Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Price Range: RM696 - RM1,950 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Reservation Options:
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Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso
Hotel Style:
#11 Spa Hotel in Palm Springs
#11 Top resorts Hotel in Palm Springs
#14 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Palm Springs staff and other travellers.
7 questions
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4 months ago
Sierra Madre, California
6 months ago
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Questions? Get answers from Hard Rock Hotel Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On first floor which I did not request but a large patio.”
708MaryD, 15 Apr 2017 | Read review
“Outside rooms on the West side of the building face a parking lot, noisy in the AM. Pay extra for an interior, pool view room.”
KenFab, 12 Apr 2017 | Read review
“Ask for a room on the top floor facing the pool.”
  • View from room! Awful.
Mon_Petit14, 4 Apr 2017 | Read review
“Rooms opposite reception quieter.”
660annettes, 12 Mar 2017 | Read review
“we had a room facing the pool, its the mountains view”
dor207, 1 Mar 2017 | Read review
5 of 5