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Embassy Suites by Hilton Palmdale

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Embassy Suites by Hilton Palmdale
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609 Reviews from our TripAdvisor Community

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Showing 606: English reviews
San Diego, California
Reviewed 8 February 2017

The management worked with me on a booking issue, which was definitely appreciated. The staff was warm and friendly and the rooms were spacious and clean. We enjoyed the pool and spa, and had a great time at the breakfast and happy hour. Thanks again, Embassy Suites Palmdale!

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Helpful?
Thank kcarce05
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear kcarce05, Thank you for staying with us. I am so glad to hear that you enjoyed your visit, and I look forward to any opportunity to welcome you back to the hotel in the future. Thanks again, Merlin Wan General Manager

Sacramento, United States
Reviewed 1 February 2017

I was pleasantly surprised with a happy hour with an extensive variety of free drinks and ability to enjoy the drinks in a classy atmosphere. The room, hallways, gym and the lobby were always clean. Front desk provided reat service and the next morning i enjoyed a great breakfast with good options. I only ran into breakfast options like that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank yaroslavg2017
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear yaroslavg2017, I am pleased to hear that you enjoyed your stay with us here at the Embassy Suites by Hilton Palmdale so much. I do hope we have the opportunity to welcome you back soon. Thank you for sharing your review. Sincerely, Merlin Wan General Manager

Tucson, Arizona
Reviewed 30 January 2017

Got into hotel at 6, did not mention the happy hour. No recognition of honors standing. Rate changed from original reservation, no explanation. No offer to look at cheaper rates like AAA. Only differed to manager coming in st 9 am. Had a flight to catch so I could not stay. Restaurant got my hamburger and salad wrong. Wedge salad...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank G5990BRanthonyg
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear G5990BRanthonyg, I sincerely apologize for your recent experience with our hotel. Our Front Desk team certainly should have thanked you for your loyalty as an HHonors member, and invited you to the Evening Reception. However, often our Front Desk agents do not have the authority to change your rates, and this is why they would refer you to our...

Palmdale, United States
Reviewed 25 January 2017

very clean, well located, excellent breakfast, clean and groomed staff. Don't do room service as they up charge you 3 times for delivery, room service and tip. I can't type 200 words. I'm trying to type characters.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John H
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear John, We appreciate your patronage and that you took the time out of your day to share your feedback with us. We do charge a $2.00 delivery fee on all room service orders, as well as a 19% gratuity. Any additional tips for your room service attendant are totally optional. However, please note, that all items available on the...

Ventura, California
Reviewed 21 January 2017 via mobile

This is the second time I have stayed at this Hilton property. I found it very clean and comfortable. The staff was very friendly. The lobby has a very open feel. The Koby burger and free happy hour are why I returned.

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Helpful?
Thank mikekennedyauthor
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear Mike, Thank you for your continued loyalty to the hotel; We are already looking forward to your next visit to the Embassy Suites by Hilton Palmdale. Our Evening Reception, and our Fourteen Restaurant and Lounge team members work hard to ensure your comfort and satisfaction and I will be passing along your positive feedback. If you enjoyed the Kobe...

Henderson, Nevada
Reviewed 17 January 2017

Great service and facilities. I don't have to wonder if I'll sleep well. I like the quality breakfast (not just bagels but a healthy, omlettes-to-order breakfast). Every employee I spoke with was courteous without exception. THIS is my goto place when work brings me to Palmdale.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank PickyNit
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear PickyNit, We are so glad to hear that you have had continuously enjoyed your visits to the Embassy Suites by Hilton Palmdale, and will pass along your nice comments to the team. Until next time, loyal traveler, be well. Sincerely, Merlin Wan General Manager

Scottsdale, Arizona
Reviewed 12 January 2017

Denver, salt lake, Phoenix never once had an issue with embassy but Palmdale felt like a motel noisy and dirty. Staff was horrible, over all "embassy standard" sure went out the window at this location let me tell you

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank j0e562
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear Eric, I am very sorry that your stay with us did not meet the Embassy Suites by Hilton standards that you are used to. I would really love the opportunity to hear more about your experience with us, and to address your concerns, and make this right. Please do consider reaching out to me to discuss. Your comfort and...

palmdale, United States
Reviewed 11 January 2017

best hotel in the area, however not the best value nor among the newest hotels in the area, but on par with other lower-tier Embassy Suites with which I'm familiar. Staff is very nice and accommodating.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ericbH8381VV
Merlin W, General Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear Eric, Your feedback is very important to us. Thank you for taking the time to share a review, and for your recent stay with us. Providing our guests with a great value is one of our main goals here at the Embassy Suites by Hilton Palmdale; Which is why we offer our guests a complimentary Cooked-To-Order breakfast every morning...

California City, California, United States
Reviewed 6 January 2017

When looking for a place to share a special occasion, Embassy Suites was my only choice. You can't beat the comfort, food and overall quality of service. I have been an Embassy Suites fan for over 15 years. I stay at other properties only when Embassy Suites hotels are not located where I'm going.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carolinda B
CaitlanHill, Director of Sales at Embassy Suites by Hilton Palmdale, responded to this review

Dear Carolinda, Thank you for ringing in the New Year 2017 here with us! We are so glad that we are your choice of hotel during the holidays. Thank you for coming here to Trip Advisor to share your positive feedback! We are looking forward to your next visit. Sincerely, Caitlan Hill Director of Sales

Palmdale
Reviewed 4 January 2017

this hotel need to clean their parking lot and hotel entrance from trash coz first impression is very important.The hotel carpeting from the lobby,the elevator,the hallways are full of dirt and stains.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank rosalindg2017
CaitlanHill, Director of Sales at Embassy Suites by Hilton Palmdale, responded to this review

Dear Rosalin, Thank you very much for staying with us, and for taking the time to share your feedback. Our team is going to take this opportunity to focus on cleanliness outside the building. In a continuous effort for improvement, I am also happy to report that we have new carpeting scheduled to be installed here in the next couple...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A proud member of the Hilton Worldwide family, the Embassy Suites Palmdale is an excellent choice whether traveling for business or pleasure. For your dining enjoyment, we offer a complimentary, made-to-order breakfast and a nightly evening reception, as well as a full-service restaurant, Fourteen, for enhanced dinner options. Enjoy a drink at the bar, take a dip in the pool, take care of business in the business center and get your sweat on in the fitness center while you're here. We are excited to be ranked #1 on Trip Advisor, and have received a Trip Advisor Certificate of Excellence Award in 2012, 2013 and 2014. Our HHonors members return time and time again for a continued excellence in guest experience. Located 45 miles from Los Angeles, near Edwards Air Force base, and in close proximity to offices and project sites for Boeing, Northrop Grumman, and Lockheed Martin, you will enjoy easy access to shopping, golf and work during your stay at Embassy Suites Palmdale in the Antelope Valley. ... more   less 

Additional Information about Embassy Suites by Hilton Palmdale

Address: 39375 5th St W, Palmdale, CA 93551-3886
Region: United States > California > Palmdale
Price Range: RM722 - RM1,191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Palmdale 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Palmdale Hotel Palmdale
Hotel Style:
#2 Family Hotel in Palmdale
#3 Business Hotel in Palmdale
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Questions & Answers

Questions? Get answers from Embassy Suites by Hilton Palmdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up, you get away from the noise of the AC units on the ground floor roof.”
 of 5 bubbles MauraE_12, 27 Feb 2017 | Read review
“High Floor has decent views and was very quiet.”
 of 5 bubbles Travlin2, 11 Dec 2016 | Read review
“corner rooms are large and quiet.”
 of 5 bubbles 800hildap, 8 Nov 2016 | Read review
“During Winter, choose West-facing room for view. During Summer, choose East-facing if staying only one night in during the Summer.”
 of 5 bubbles FresnoJohn, 1 Nov 2016 | Read review
“Become a Hilton Honors member and you can see what is available and you can pick the room you want.”
 of 5 bubbles 598marcusw, 18 Oct 2016 | Read review
5 of 5