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Sheraton Palo Alto Hotel

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Traveller (143)
Room & Suite (55)
Dining (22)
Overview
  • Excellent15%
  • Very good33%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(22 reviews)
“caltrain station”(41 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (810)
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760 results
Traveller rating
121
223
236
128
52
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LanguageEnglish
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121
223
236
128
52
Show reviews that mention
All reviewsclub levelstanford universitycaltrain stationpoolside grillnice poolkoi pondwalking distance to downtown palo altoself parksan francisco
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1 - 5 of 760 reviews
Reviewed 1 week ago

I would have given this 3.5 stars if half stars were an option - this is a standard Sheraton that is not particularly exciting - but nothing real negative either. Stayed one night for a nearby wedding. Our room was on the 4th floor near...More

Thank OutoftheBay
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago

Thank you for your review and for your recent stay with us. We have heard from our guests who are travelling for special events that our property is very convenient for easy travel to the different areas of Palo Alto. We are glad you enjoyed...More

Reviewed 2 weeks ago

This hotel is well located - a short walk from both Stanford University, and downtown Palo Alto, also right by a train station to get further afield. No issues with service, nothing amazing but quietly competent. Another plus is plenty of USB charging sockets in...More

Thank LondonM_and_l
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago

Thank you for your review. As you noted, our location is ideal for guests visiting the Stanford area, and we are very happy that you were able to make the most of your time with us. We are currently conducting updates to our property, and...More

Reviewed 2 weeks ago

Loved this hotel. While my daughter was at a conference, I hung by the pool. It was delightful. Umbrella tables with poolside dining and mojitos. The rooms are tucked away in a villa. Nice quite location with very attentive staff. Tony was a very kind...More

Thank Chioma F
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 2 weeks ago

Thank you for your review. We are very happy that you enjoyed our amenities and your time with us. Tony is one of our long time valued F&B team members and I will be sure to pass along your very kind words to him. We...More

Reviewed 2 weeks ago

Great option at palo alto. The buffet was also good at a reasonable cost. The check in and check out was smooth. Rooms were ok and not much issues. The directions to the rooms given were little confusing.

Thank bluebells1234
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 2 weeks ago

Thank you for your review. We are glad you enjoyed your accommodations and our delectable breakfast buffet. We hope you will visit us again the next time you are in Palo Alto.

Reviewed 2 weeks ago via mobile

Just finished an overnight at the Sheraton here in Palo Alto. The location is extremely convenient to Stanford and University Ave-Quick walk to both. The hotel staff were very friendly at check in and throughout our stay. The facility layout and condition is its downfall....More

Thank Hawaiifirefighter
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 2 weeks ago

Thank you for your review. It is our sincere goal to provide an exceptional experience to all of our guests, and we are sorry we fell short during your stay. However, we are excited to report that over the last year we have been conducting...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$161 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$161 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (143)
Room & Suite (55)
Dining (22)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Ingrid K
27 May 2016|
AnswerShow all 2 answers
Response from MySheWasYar |
Stanford Shopping Center is an easy 5 minute walk. We did it last night for dinner.
0
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
Room Tips
"Some rooms are closest to stairwells - elevators are not spread throughout the property."
Read review
"request a room with a balcony overlooking the man-made stream"
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"Ground floor, near the pond is best. Stay away from elevators (very noisy)."
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"Don't stay in an adjoining room if sleep is important to you"
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