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Sheraton Palo Alto Hotel

Booking.comUS$579*
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06/06/2017 07/06/2017
1 room 2 adults 0 children
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Sheraton Palo Alto Hotel
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724 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Palo Alto Hotel
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Showing 676: English reviews
Palmdale, California
Reviewed 4 weeks ago via mobile

The staff was friendly and the hotel was very clean. Buffet breakfast was amazing and the location of the restaurant was very convenient. One thing that did bother me a bit was a smell in the room right went we got there. Staff said it was because windows were closed. Either the smell left or my nose got used to...

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Helpful?
Thank alexalma1130
philadelphia
Reviewed 4 weeks ago

large property with smelly rooms, thin walls and dated furnishings. I hope Marriott will do better with the Sheraton brand and this hotel. Exercise room is small and limited. Breakfast on the club level is also limited to just cold items. Not particularly a quiet hotel Staff is not as accomodating as other in the Sheraton brand. Pass over this...

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Helpful?
Thank statestreet96
Gurpreet K, Front Office Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Statestree96, Thank you for sharing your feedback and for the opportunity to improve our service. We are sincerely sorry that your stay with us did not meet your expectations. We are always looking for ways to improve and look forward to being able to accommodate you in the future. Warmest regards, Gurpreet

New York
Reviewed 4 weeks ago

Right across the street from Stanford U so it is the perfect place to stay if you are going to anything especially sports at Stanford. If your a runner lots of soft trails right across the street on the campus. Close to downtown Palo Alto and easy to get to train to SF as well

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Helpful?
Thank John N
White Lake, Michigan, United States
Reviewed 4 weeks ago via mobile

The common areas of the hotel (lobby, pool, bar) are OK, but the rooms are just average. For the overall quality, the prices are shockingly high - $1300 for 3 nights. Walking distance to several restaurants was nice.

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Helpful?
Thank Stephen S
Gurpreet K, Front Office Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Stephen S, Thank you for staying with us and for your review. I'm glad you enjoy our location and convenience and apologize if the elevated prices of the area caught you off guard. This is something that surprises other guests as well when they initially travel to Palo Alto. We hope to welcome you back soon. Warmest Regards, Gurpreet

Boston, MA
Reviewed 15 April 2017 via mobile

Stayed one night for a business trip. Hotel is easy to get to and the staff is very friendly. Parking is easy and affordable. Rooms were easily accessible from all sides of the hotel (various entrances). Bed was comfy and room was clean. Room service was fast and delicious. Would certainly stay again.

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Helpful?
Thank mldollaz
Erlangen, Germany
Reviewed 14 April 2017

Although the pool area and surrounding gardens were nice, the hotel itself and the rooms were very outdated. The decoration and the colour palette gave it this old feeling, like it was in need of a revamping. The toilet in my room was renewed though and pretty ok. I was surprised that no breakfast was included in the very expensive...

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1Thank anjaliosetsinha
Vancouver, Canada
Reviewed 11 April 2017

In most respects this is an excellent hotel, but my first night was one of my worst hotel experiences ever. My room was over the train tracks and day and night there was very loud train-related noise (horns, brakes, motor sounds, etc.). Gurpreet the manager was very nice and changed my room, but rooms like my first one should not...

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Helpful?
1Thank fjn61
Gurpreet K, Front Office Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Fjn61, Thank you for taking the time to share your feedback with the TripAdvisor community. I am sorry that the room that you originally stayed in was not well insulated. I am happy that we were able to turn things around for the rest of your stay. We are currently undergoing a renovation to upgrade our AC units and...

Munich, Germany
Reviewed 11 April 2017 via mobile

Don't book this hotel! It got stuck in the late 80's. Worst hotel ever! Overpriced and super outdated! Creepy. Staff is very nice and friendly - that's the only positive thing I can say about this place.

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Helpful?
Thank safetravels045
Gurpreet K, Front Office Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Safetravels045, Thank you for staying with us and for posting your a review of your stay. The hotel was renovated in 2015 and I am sorry that the decor is not to your liking. We appreciate your comments about our staff and are glad that they had a positive impact on your stay here. Once again, thank you for...

Geneva, Switzerland
Reviewed 1 April 2017

We were booked into this hotel by others and stayed just one night so I can't comment on value for money. We asked for a room with a bathtub, so were given one of the older rooms but it was spacious, clean and comfortable, with a fridge for private use and a filter coffee machine. There is a private car...

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Helpful?
Thank cleoch
Singapore, Singapore
Reviewed 26 March 2017 via mobile

I stayed in this hotel for 4 nights and it costed USD 400 per night without breakfast (normal price). Though it's true as others reviewers mentioned that the wall is thin, facilities are average but the worst is the room I stayed has construction site view that came with portable toilet. I think Sheraton should not sell this room until...

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Helpful?
Thank Pui P
Gurpreet K, Front Office Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Pui P, Thank you for your feedback regarding your stay. I am disappointing to hear about your experience. At The Sheraton Palo Alto, we pride ourselves on providing exceptional experiences and I know that we can redeem ourselves on your next visit. Please contact me directly via email gkaur@pahotel.com or via phone number 650-328-2800 so I can speak with...

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06/06/2017 07/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 

Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Price Range: RM631 - RM2,707 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palo Alto Hotel staff and other travellers.
5 questions
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Boston, Massachusetts
over a year ago
Hyderabad, India
Hyderabad, India
over a year ago

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Questions? Get answers from Sheraton Palo Alto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pick the room facing the parking lot or rail track”
pioneer123, 17 May 2017 | Read review
“Facing the pool, not the main road”
anjaliosetsinha, 13 Apr 2017 | Read review
“Say no to a room facing the tracks.”
fjn61, 11 Apr 2017 | Read review
“Choose something on the other side of the rail road and construction”
  • View from room window - dirty on right hand side
  • Old and dingy
Jozi2Melb, 25 Mar 2017 | Read review
“Ask if there is building work going on before you book.”
Arandbee, 20 Mar 2017 | Read review
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