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Sheraton Palo Alto Hotel

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Traveller (143)
Room & Suite (55)
Dining (22)
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Overview
  • Excellent15%
  • Very good33%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(40 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
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Reviews (805)
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All reviewsclub levelstanford universitycaltrain stationpoolside grillnice poolkoi pondwalking distanceself parksan francisco
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281 - 285 of 755 reviews
Reviewed 13 June 2015 via mobile

Great friendly staff! Excellent central location! Terribly dated, stale smelling rooms with peeling wallpaper. (And we moved twice). The rooms didn't get any better. They do seem to be in the process of upgrading. Check progress and construction levels before booking here.More

Thank Andynoosa
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 26 June 2015

Dear Andynoosa, Thank you for taking the time to share your feedback. I appreciate your kind comments about our staff and location. Please allow me to apologize to you for your experience with our guest rooms. You experience is not the norm for our property....More

Reviewed 12 June 2015

The hotel provided a comfortable stay for a trip to Palo Alto and Stanford University. It's very close to the campus and handy to regional transportation, including the train and shuttle buses to the university. The pool is the hotel's centerpiece--I didn't get to use...More

1  Thank 52Travel5202
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 26 June 2015

Dear 52Travel5202, Thank you for sharing your observations of your most recent visit to our property. I am thrilled to hear that you found our location a highlight to your stay and enjoyed our pool. The ambiance by poolside is definitely a highlight for us....More

Reviewed 31 May 2015

Stayed at The Sheraton last month on a business trip. I must say the staff was very helpful and cheerful. The rooms were clean and well turned out. The coffee machine a pleasant addition. The location close to the station and therefore very convenient without...More

Thank exploretheworld2001
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 27 June 2015

Dear Exploretheworld2001, Thank you for sharing your feedback with us! I'm glad to hear that you had a great business trip and were able to enjoy our hotel and amenities. We appreciate your kind comments about our staff. I hope we can welcome you back...More

Reviewed 27 May 2015

I'm a Northern California native but never spent much time in Palo Alto. An interview required an overnight stay and the Sheraton Palo Alto provided a pleasant one-night stay in the city. Situated near Stanford University and abutting its Starwood sister property, the Westin, the...More

Thank limajt91279
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 May 2015

Dear Limajt91279, Thank you for taking the time to share your feedback and for choosing the Sheraton Palo Alto for your recent visit to Palo Alto. Your comments and observations are extremely valuable to us. I appreciate your kind words about Tiffany the high level...More

Reviewed 13 May 2015

Front desk staff seemed disoriented; asked how many keys I wanted 3 times, then gave me a different number. Similar experience on checkout. Rooms are fine, few amenities. The rate is outrageous, but probably reflects Silicon valley.More

Thank AGM1954
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 15 May 2015

Dear AGM1954, Thank you for taking the time to share your review. Please allow me to apologize to you for the issues experienced at check-in. Your observations are very important to us and will help us make improvements in areas specified. If you wish you...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$166 - US$660 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$166 - US$660 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (55)
Dining (22)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
Room Tips
"Ground floor, near the pond is best. Stay away from elevators (very noisy)."
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"Don't stay in an adjoining room if sleep is important to you"
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"For quiet, ask for the inner court yard"
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"Joined their club & our room shower was larger than my brothers third party booked room & pricing was..."
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