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Sheraton Palo Alto Hotel

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Traveller (143)
Room & Suite (55)
Dining (22)
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Overview
  • Excellent15%
  • Very good33%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(40 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (803)
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Traveller rating
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All reviewsclub levelstanford universitycaltrain stationpoolside grillnice poolkoi pondwalking distanceself parksan francisco
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291 - 295 of 753 reviews
Reviewed 22 April 2015

I have stayed here multiple times. If you are attending an event at Stanford, the location can't be beat. Walking distance from University Ave, Cal Train, and to the campus. Service is friendly and efficient. I think the location outweighs all the negatives. So the...More

1  Thank Amanda C
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 28 April 2015

Dear Amanda C, Thank you for your loyalty and for taking the time to share your feedback. I am pleased that you have found our location a highlight during your stays with us. I would like to take this opportunity to share you some good...More

Reviewed 16 April 2015

By far the best part of the hotel is the location and the staff. The staff at the front desk is all smiles, friendly and can do attitude. I was up in the Bay Area for a few days on business and I had meetings...More

Thank saintba
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 April 2015

Dear Saintba, Thank you for your review of our property! I sincerely appreciate your kind comments about our service and staff. I know I've had the pleasure of interacting with you while you were here with us, but allow me to reiterate how excited I...More

Reviewed 11 April 2015 via mobile

Stayed one night. Very comfortable room and great staff. The location is very convenient, right next to the CalTrain station, campus, and downtown. My main complaint had to do with the fact that my window faced out towards the train tracks so I was woken...More

Thank dmsmitty
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 April 2015

Dear Dmsmitty, Thank you for taking the time to share your feedback via TripAdvisor. I am pleased to hear that you found our rooms comfortable. Thank you for your kind comments about our service and staff. I am sorry to hear that noise played a...More

Reviewed 9 April 2015

We experienced an issue with our TV and I can assure you we were not inconvenienced and the response was quick and painless. We hope the management knows that there staff from check-in to valet are warm, helpful, and very friendly. It was this that...More

Thank bw13802
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 April 2015

Dear Waltersb, Thank you for your outstanding review of our hotel! It pleases me to hear such kind comments about our staff. Our goal is to exceed our guest's expectations and I am thrilled that we were able to create a memorable experience for you....More

Reviewed 8 April 2015

The big Napa Valley earthquake occurred when I stayed here. I woke up in the night, horrified by the massive mirror hanging on the wall over the bed. Has the Sheraton management not read FEMA guidance! (Who wants to stand on a bed to look...More

Thank VictoriaCrescit
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$169 - US$658 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$169 - US$658 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (55)
Dining (22)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
Room Tips
"For quiet, ask for the inner court yard"
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"Joined their club & our room shower was larger than my brothers third party booked room & pricing was..."
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"There isn't a view from any part of the hotel (it's at Palo Alto)."
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"Ask for a room facing away from the CalTrain"
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