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Comfort Inn Palo Alto

180 reviews
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Traveller (25)
Room & Suite (25)
Dining (11)
Overview
  • Excellent15%
  • Very good29%
  • Average39%
  • Poor8%
  • Terrible9%
Travellers talk about
“el camino”(20 reviews)
“tater tots”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (180)Write a Review
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All reviewsel caminotater totsparking spaces arestyle motelspent one nightyogurtrooms were cleanfree breakfaststayed nightshotel roomsbay areastanford campusthe palo alto areawallpapercleanlinessclerkappointment
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41 - 45 of 161 reviews
Reviewed 16 May 2016

The parking was free so complaining seems a bit wrong but the spaces were compact and with a SUV you just couldn't help parking outside your space. That made me uncomfortable from the start. The staff was helpful and the room pleasant but not exciting....More

Thank Brookfieldsfan
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 17 May 2016

Dear Valued Guest, We appreciate you letting us know what the hotel can do to provide better service to all of our guests. I apologize for your concerns mentioned. Our friendly staff and cleanliness, along with safety are the teams top priorities. We are investigating...More

Reviewed 5 April 2016

Hotel had trouble finding our reservation, told us they were sold out, weren't very helpful at the front desk and it seemed more of a bother to them, than trying to help. They finally found our reservation after a lot of time looking. Rooms are...More

Thank Bstrbrwn
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 5 April 2016

Dear Guest, I apologize for the challenges of finding your reservation upon check-in. The Comfort Inn Palo Alto, to my knowledge, does not advertise having a swimming pool or Jacuzzi. I would appreciate knowing what source this came from so that I can correct it....More

Reviewed 1 April 2016

The stretch of El Camino Real running from Stanford to Los Altos seems to have many expensive higher-end hotels running up to $800(!) per night, and a few "fleabags" with problems that still cost $100 or more. What's a visitor to do? I had this...More

2  Thank Mondoman_981xx
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 1 April 2016

Dear Mondoman_981xx, So glad to hear that you slept like a baby at the Comfort Inn Palo Alto. We strive to provide our guests with a good value, My friendly staff looks forward to your return. Kind regards, Denise Wallace General Manager

Reviewed 28 March 2016

Most importantly– A 25 star shout out for Denise, The General manager of this hotel. And secondly to Pressy who was also super helpful. At first I was planning to write a so-so review of the hotel, mostly because the cost was so high for...More

Thank healthygal13
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 1 April 2016

Dear Healthygal13, Your review is such an encouragement to my staff and I. It is always our goal to provide excellent customer service at the Comfort Inn Palo Alto. I am happy to hear that you received your personal items back that were left in...More

Reviewed 23 March 2016

This review is for the weeks of Nov 9, 2015 and Nov 16, 2015. I stayed at this hotel to be close to a family member that was hospitalized at Stanford Medical Center. This hotel is managed very well and met my expectations. Excellent was...More

Thank DaveTurlock_ca
Response from DeniseWallace610, General Manager at Comfort Inn Palo AltoResponded 25 March 2016

Dear Dave, Thank you for the encouragement Dave. It is always a pleasure to receive such great feedback. There have been improvements to the Comfort Inn Palo Alto breakfast that I am sure you will enjoy. Please return soon for another clean and comfortable stay...More

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1789101133
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$103 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$103 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (25)
Room & Suite (25)
Dining (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Patty S
11 January 2017|
AnswerShow all 2 answers
Response from Christine K | Reviewed this property |
When I stayed there, it was still prior to their planned renovations. Picture a single room with two queen beds and the decor of an average hotel in the 90's. The furniture is quite worn, and does not fit the room well. I... More
0
Votes
jeannie h
17 February 2016|
AnswerShow all 4 answers
Response from Christopher C | Reviewed this property |
I did not see an elevator, but there are several ground floor rooms away from El Camino, and parking is available in front of those rooms.
0
Votes
Michael K
21 July 2015|
AnswerShow all 4 answers
Response from 588bettyp | Reviewed this property |
We didn't see a fitness center. You might check their Web sight.
0
Votes
Room Tips
"ask for a room at the back to avoid the noise from El Camino."
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"Ask the rooms on the back side."
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"location, location, location!"
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"Bottom floor room (number 15) was quiet and convenient to parking lot"
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