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Crowne Plaza Palo Alto

645 reviews
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Traveller (136)
Room & Suite (182)
Pool & Beach (34)
Overview
  • Excellent44%
  • Very good29%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“front desk”(91 reviews)
“cabana room”(7 reviews)
“sunday brunch”(12 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (645)Write a Review
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Traveller rating
256
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103
48
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103
48
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1 - 5 of 609 reviews
Reviewed 6 days ago

I spent very little time at the hotel, but I arrived around 9:30 pm and the kitchen manager made sure I got a delicious dinner and delivered it to me by the little outside fireplace where I was sitting. His attentiveness was the highlight of...More

Thank AnnaBaldwin
Hotel's Favourite
Reviewed 26 May 2017

I just finished my stay here and it was wonderful. I had a pool view cabana room with a nice patio perfect for that morning coffee. The staff is very friendly and accommodating, shuttle service is a nice amenity to go to downtown Palo Alto...More

Thank 174stevef174
Response from Sean W, Manager at Crowne Plaza Palo AltoResponded 3 June 2017

Thank you, 174stevef174 for taking the time to provide feedback about stay! We are thrilled you were able to enjoy the many amenities of the hotel and the location, and found the team friendly and accommodating. We look forward to your return. Thanks again for...More

Reviewed 1 week ago

Wanted to like this hotel. Pool area is great, staff is very nice and helpful. The restaurant seems strange as it feels like it is in the middle of a conference area, but the food was actually great. Gym is nice too. I can't speak...More

Thank bmay87
Reviewed 4 weeks ago

Tired and outdated for the cost of the rooms. I stayed for three nights and it took two phone calls to the front desk to get a new lightbulb in the bathroom. The cabana room I stayed in had stains throughout, less than plush bedding...More

Thank KristiMD
Response from IHGService, Guest Relations Manager at Crowne Plaza Palo AltoResponded 2 weeks ago

Hello KristiMD, Thanks for choosing us and for leaving a review. It is unfortunate that you were not able to fully enjoy your stay with us due to the condition of the rooms and the lack of attention when you called for the change of...More

Reviewed 1 January 2018

We were here for an event at the hotel and wanted a room for the night. We checked in late afternoon and there were plenty of folks at the front desk to help us. Staff was attentive, polite and efficient. Room was a good size...More

Thank Mike B
Response from IHGService, Guest Relations Manager at Crowne Plaza Palo AltoResponded 4 weeks ago

Hi Mike B! Thanks for staying at our hotel and sharing your experience! We're glad that you had an enjoyable stay with us thanks to our cordial hotels staff and clean rooms. We just regret that an unpleasant smell and our parking fee marred your...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$134 - US$552 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$134 - US$552 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (136)
Room & Suite (182)
Pool & Beach (34)
Dining (24)
Amenities (58)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tzvika B
10 October 2017|
AnswerShow all 4 answers
Response from PAC626 | Reviewed this property |
As stated in other answers it should be more than possible, more like a standard of an upscale hotel - however possibly for a fee. The best bet, as a standard practice and at no matter what the Hotel or other booking... More
0
Votes
Ingrid K
10 April 2016|
AnswerShow all 4 answers
Response from Fernanda S | Reviewed this property |
Yes. I was there in December and I had dinner in an incredible Chinese restaurant right next to the hotel. I believe there are others too, but I truly recommend that one. Unfortunately I don't remember the name, but it is... More
1
Vote
Ingrid K
10 April 2016|
AnswerShow all 5 answers
Response from RGM18 | Reviewed this property |
Yes there are several restaurants and shops but not the best of Palo Alto. A short bus ride or uber will take you to the Stanford Shopping Center where you will find everything you need! Also lots of restaurants on... More
0
Votes
Room Tips
"Higher floor in main tower better than room in wings by the pool / courtyard"
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"get a room in the main hotel, as some rooms mean walking on a corridor with a rather well ventilated wall..."
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"Take a room that has adjacent parking to save time (the rooms in the 17x block for example)"
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"Accessible and quite environment"
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