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The Westin Pasadena

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Traveller (556)
360
Panoramas (15)
Room & Suite (259)

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About

#13 of 27 hotels in Pasadena
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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1,691Review21Q+A100Room tips
Traveller rating
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DavidS050 wrote a review 9 Mar
Rockville, Maryland211 contributions121 helpful votes
Another trip to LA County, and another visit to the Westin Pasadena. Always try to get this hotel for government rate when work brings me to this area. If there's any type of event in the stadium, then the hotel is usually booked solid. For this visit, there was some type of large meeting/conference, and I was told hotel was fully booked, so I was happy to have gotten a room. Not just any room, but a surprise upgrade to the "Palm Suite." A very nice room on 5th floor, and nicest I've had at this hotel. Except for some peeling wallpaper in bathroom, the room was exceptional. Just wish they had more channels for the general television viewing. Check-in very late with Phillip was friendly and easy. As usual, the highlight was Norman in the Ventura Restaurant. He always greets you with a friendly smile and attitude, and goes out of his way to make sure everything is excellent. He exemplifies the "can do" attitude. Always enjoy the Westin breakfast which is made fresh for every order. Especially happy that diet coke products are available at bar. Valet service throughout week was fairly quick for number of cars coming in/out. Can't wait to return.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 1 week ago
Dear David, We are honored to have earned a perfect rating for your time with us. It thrills us to know that our convenient location, accommodations, and breakfast made a positive impact on your stay with us. We are also glad that our service was a highlight of your stay, especially from Norman. We will be sure to share your praise with him and the rest of our team members. The best compliment is that you wish to return. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape25297946723 wrote a review 5 Mar
1 contribution
We really wanted to like it here as the room was clean and the hotel seemed very nice. But there was an issue with the fire alarm. It went off three times past 2am and then again it went off quickly at 7:59am the following morning. I went down to the front desk because we slept so poorly and got woken up by the alarm again and was not offered anything substantial to reflect the terrible night we had here. The “discount” didn’t even cover the cost of parking. As of writing this it went off two more times. Would have been nice to have received anything to make it right because it’s clear this was a resolved issue the hotel is having and our one night stay was completely ruined.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 1 week ago
Thank you for your review. We're pleased you appreciated our great accommodations and the high standards of cleanliness we adhere to. However, we regret that you were not fully satisfied with your stay. As you know, the fire alarm is in place for the safety of our guests and we cannot control when it goes off. Nevertheless, we apologize if you were inconvenienced in any way. It is our hope that you will return in the future for a more restful experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa Jump J wrote a review 5 Mar
San Clemente, California10 contributions
Great service. Everyone was very kind from check in, to valet, to check out. I used the gym and it was perfect for what I needed. The room was very clean and comfortable. I went for a quick work trip so didn’t get a chance to explore but looks like everything is walkable.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 1 week ago
Dear Melissa, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Additionally, our team will be thrilled to know that they played a pivotal role in your experience! Thank you for your kind review and perfect rating, and we hope you return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kriticas L wrote a review Feb 2024
2 contributions
The building is nice from the outside, but their carpet is very old. The front desk personnel made many mistakes. - We asked to see the Hotel Manager, but they told us that he was in a meeting, twice, so the manager is always in meetings, but not doing his job.-
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't go there!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 2 weeks ago
Dear Kriticas, We are so sorry to hear about your experience. What you have shared is in no way representative of our values, and we assure you that our team will discuss your remarks and seize all opportunities for improvement. The last thing we want to do is leave you with a poor impression of our hospitality, so please consider giving us another chance to meet your needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew L wrote a review Feb 2024
Del Mar, United States3 contributions7 helpful votes
Staff is uniformly friendly and professional. Have been checked in multiple times by Lavit who is awesome and always welcomes me and thanks me for my loyalty. Rooms are impeccably kept and restaurant is great. I’ve been here 30x and they will always have my business.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 3 weeks ago
Dear Matthew, Thank you for your continued loyalty and for sharing such positive feedback about your experiences, especially your interactions with Lavit. We're delighted that our team's friendliness and professionalism, along with our impeccably kept rooms and restaurant, have consistently contributed to your satisfaction. We look forward to welcoming you back to The Westin Pasadena for many more visits!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul N wrote a review Feb 2024
1 contribution
We had a wonderful experience at the Westin in Pasadena! Tara at the front desk was especially helpful and made our stay extra nice. She is a true asset to your organization! The room about the room was very comfortable with a GREAT bed. We would definitely return to this property and look forward to another wonderful stay.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 10 Feb 2024
Dear Paul, Our goal is to impress everyone who stays at The Westin Pasadena, so we're happy to hear we succeeded with you! It's great to know that our friendly staff and comfortable rooms helped make your visit memorable. Should you be in the area again, please come back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zina B wrote a review Feb 2024
1 contribution
The room was great. Had a wonderful time and the manager Andria was great. Smiling all the time and answered questions that I had. I will be back. The shower was amazing, comfortable bed.m, great location and very quiet. I’m a local so it’s nice to know that the Westin has done a great job and hosting my significant others and I stay. Thank you Westin for your pleasantries.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 6 Feb 2024
Dear Zina, It was such a pleasure to welcome you to The Westin Pasadena! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations, fantastic location, and hospitable team hit the mark for you. You can be sure we'll share your compliments with Andria! Thank you for your glowing review and perfect rating, and we hope you return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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408karinb wrote a review Feb 2024
3 contributions
I just love this hotel in Pasadena! It’s large, clean, never overcrowded, valet price is reasonable, beautiful grounds and area, my dog is free, room is comfy and cozy, fitness center is huge, room price is reasonable too. I have stayed here multiple times when needing a waypoint between moving from LA to SF and back, and staying to see a friend nearby. It’s just a fabulous place. Thank you Westin!
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 5 Feb 2024
Dear Karin, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at The Westin Pasadena once again! Thank you so much for your kind words about our comfortable accommodations, fantastic amenities, and excellent value. Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Blake H wrote a review Jan 2024
Washington DC, District of Columbia12 contributions5 helpful votes
Adriane M. was an incredible help when I had a room reservation snafu and was initially going to have to change hotels. She quickly resolved the issue and was so courteous in the process. Give her a raise!
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 25 Jan 2024
Thank you so much for your five-star rating. We're happy that Adriane was able to help you out when you were having a difficult check-in and that you could get settled into your room quickly. It would be our pleasure to welcome you back to The Westin Pasadena in the future, so don't be a stranger!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless763014 wrote a review Jan 2024
1 contribution
Very friendly and supportive during check- in and during stay. Timely response to requests. Loved the human touch provided by Valet, Ezekiel, Tara, Andrea, and Autum. This is my second time staying here. Will make this my hotel of choice for Pasadena.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Pasadena
Responded 21 Jan 2024
Thank you for your fantastic feedback on your recent stay at The Westin Pasadena! It was wonderful to hear that you had such a great experience and service from our team. We will be letting Valet, Ezekiel, Tara, Andrea, and Autum know about the compliments you left. We are looking forward to your next trip to Pasadena and your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 750 - RM 1,198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin pasadena hotel pasadena, westin pasadena, pasadena westin
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
350
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN PASADENA: UPDATED 2024 Hotel Reviews, Price Comparison and 814 Photos (CA) - Tripadvisor

Frequently Asked Questions about The Westin Pasadena
Which popular attractions are close to The Westin Pasadena?
Nearby attractions include City of Pasadena City Hall (0.2 km), USC Pacific Asia Museum (0.3 km), and Robinson Memorial (0.2 km).
What are some of the property amenities at The Westin Pasadena?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Pasadena?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Pasadena?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Westin Pasadena?
Conveniently located restaurants include Yard House, Ruth's Chris Steak House, and Europane.
Are there opportunities to exercise at The Westin Pasadena?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Westin Pasadena located near the city centre?
Yes, it is 0.3 km away from the centre of Pasadena.
Are any cleaning services offered at The Westin Pasadena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Pasadena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pasadena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Pasadena?
The staff speaks multiple languages, including English and Spanish.