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Sheraton Pasadena

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Sheraton Pasadena
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766 Reviews from our TripAdvisor Community

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Showing 740: English reviews
San Diego, California
Reviewed 4 February 2015

The Sheraton in Pasadena, CA is a great place to stay. I stayed over the weekend of the Jane Austen Ball at the Masonic Lodge, just across the street from the hotel. The Sheraton staff are personable, friendly and quick to respond to requests. The hotel offers a free shuttle to nearby restaurants and other sites, which is awesome! The...

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Helpful?
1Thank AgnesCogsworth
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear AgnesCogsworth, Thank you for the excelent review on TripAdvisor. We are delighted to hear our staff provided you with the personal, instinctive and renewing experience you deserve. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

Toronto, Canada
Reviewed 4 February 2015

Just stayed here on a business trip, for five days. Nothing but good things to say. Staff was very friendly and helpful at all times; Maid service was top notch; Bed was comfortable, nice large refridgerator in room, room was clean; Club Lounge amenities and the included breakfast was top notch; and a short walk to a very cool part...

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Helpful?
Thank DaveL1960
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear DaveL1960, We are delighted to hear you enjoyed your stay and the convenience of our superb location. Thank you for the excellent review on TripAdvisor. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Woolridge

Laguna Niguel, CA
Reviewed 2 February 2015

The customer service is excellent, but this worn out building with mismatched furniture and a bathroom up 5 stairs with the bed below is unworkable. This place seriously needs a facelift - badly. I think Starwood needs to evaluate this property more closely .

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Helpful?
1Thank DLindsey1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear DLindsey1, Thank you for taking the time to share your feedback from your recent stay at Sheraton Pasadena. We are thrilled to hear that our staff provided you with the excellent customer service you deserve. I am please to inform you that the hotel will be going through renovation next year. We look forward to seeing you in the...

Southern California
Reviewed 1 February 2015

For several years, I have been in charge of our association's annual banquet. We hold it at the Sheraton, which is the host hotel for our convention that is held next door at the Pasadena Convention Center. While the food has always been of a very high quality, this year they outdid themselves. Our attendees had a choice of Filet...

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Thank Clock_Doc
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Clock_Doc, I am thrilled to hear that you enjoyed our banquet venue. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your experience from your recent visit at the Sheraton Pasadena. Sincerely, General Manager Reggie Woolridge

San Diego, California
Reviewed 1 February 2015

Club lounge on the 3rd floor was very cozy, had a nice continental breakfast for us, Starbucks coffee to boot. Parking is $18 day, can be easily confused with the civic center parking. Looked like they had bed bugs at one point as the headboard was covered in diamataceus earth, but that's just an assumption. The linens were clean, everything...

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Helpful?
Thank Dan F
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Dan F, Thank you for taking the time to provide us with feedback from your stay, We have addressed your concerns and feedback with our Management team for immediate follow up and corrections. We truly appreciate your business and would be delighted if you give us a chance to earn back your trust. We look forward to seeing you...

Foresthill, CA
Reviewed 30 January 2015 via mobile

I've stayed at the Sheraton 4 times and it has always been great. I use their free shuttle to drop us off at our furthest destination and we slowly walk back. The hotel is Centrally located and has vast amounts of food options near by. I would recommend this hotel.

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Helpful?
Thank ForesthillBrian
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear ForesthillBrian, Thank you for the great review on TripAdvisor. We are delighted to hear you enjoyed your stay and the convenience of our superb location. We look forward to seeing you very soon and thank you for choosing Sheraton Pasadena as your home away from home. Sincerely, Guest Experience Manager

La Crescenta, California, United States
Reviewed 26 January 2015

There's no spa here. The room was close to 200 dollars a night. Parking is an additional 10 bux a night and if you want breakfast it's 18 dollars more. Who are these people catering to? There's an outdoor pool that is heated to about 60 degrees and no spa.

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1Thank TimInglish
Washington DC, District of Columbia
Reviewed 23 January 2015

Ron the bartender has really made this place worth coming to. Typically I avoid hotel bars but I'm glad I didn't avoid this one -- Ron was great and it made it really fun. Riding down the elevator to the bar felt like stumbling into a friendly neighborhood tavern. Overall the hotel is on the better end of Sheratons that...

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1Thank DonEmerson
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear DonEmerson, Thank you for taking the time to share feedback from your recent stay with us. We are delighted to hear our bartender Ron provided you with the friendly service you deserve during your time with us. It is truly our pleasure to provide you with the personal, instinctive and renewing experience you deserve. We look forward to your...

Glen Ellyn, Illinois
Reviewed 18 January 2015

We stayed four nights. The room was impeccable and unusually comfortable, in fact we have decided to buy a Sheraton mattress. We requested a new robe and it was delivered in minutes. The Club Level breakfast and evening snacks were well done. Besides services and rooms, the Sheraton's location is amazing, right off Colorado Boulevard, adjoining the Conference Center and...

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Helpful?
1Thank G G
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear G G, We are thrilled to hear that you enjoyed your stay. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your experience from your recent visit. We appreciate the wonderful review and comments posted on TripAdvisor. We...

Palo Alto, California
Reviewed 9 January 2015

The location is great and walking distance to many great shops and restaurants. I was able to walk everywhere with my three and five year old. The hotel has high ceilings in the room with a lot of space, but is a bit old and dusty. The curtains and carpet are old and the bed sunk in when we slept...

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Helpful?
1Thank janbee427
GuestManagement, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear janbee427, Thank you for taking the time to share your feedback from your recent stay at Sheraton Pasadena. We are thrilled to hear you enjoyed our superb location and the service our team provided. The hotel will be going through renovation next year. We look forward to seeing you in the future. Sincerely, Guest Experience Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 Cordova St, Pasadena, CA 91101-2426
Region: United States > California > Pasadena
Price Range: RM804 - RM1,510 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
5 questions
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Chula Vista, California
Oakland, California
Southwest Gulf Coast, Florida

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Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very quiet, comfortable. WiFi is FREE . . . didn't know how to answer above.”
 of 5 bubbles samQ7757AV, 12 Jan 2017 | Read review
“If traveling with dogs choose a bottom floor with a patio. Great for potty pit stops!”
 of 5 bubbles beachbarks2017, 10 Jan 2017 | Read review
“Club floor amenities were worthwhile”
 of 5 bubbles mamakinrocks, 7 Jan 2017 | Read review
“Stay on the higher floors-better view of the city”
 of 5 bubbles BertramW_12, 20 Dec 2016 | Read review
“It has a HEATED pool!”
 of 5 bubbles 849williama849, 7 Dec 2016 | Read review
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