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Sheraton Pasadena

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Sheraton Pasadena
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784 Reviews from our TripAdvisor Community

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Showing 758: English reviews
SF, CA
Reviewed 20 February 2015

This hotel is very close to Cal Tech, and often the hotel of choice when visiting the campus for business/work. That being said, it's a dated hotel and could use some upgrading to justify the regular hotel rates. However, being that it's literally next door to the convention center (and the garage is shared), it's in a prime downtown Pasadena...

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Helpful?
4Thank bikinghiking123
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear bikinghiking123, Thank you for sharing your feedback regarding your recent stay with us. Rest assure, the hotel will be going through renovation early next year. We look forward to serving you in the future. Sincerely, General Manager Reggie Woolridge

Mountain View, California
Reviewed 20 February 2015

I was so happy with my stay, that I emailed the following to the hotel manager: "I just wanted to express how much I have enjoyed my stay thus far. It's been only a day, but the customer service I have received has been honestly superb. Everything from my arrival and easy check in, to your assistance in the restaurant,...

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3Thank Taylor V
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Taylor V, We are delight to hear you enjoyed your stay at Sheraton Pasadena. Thank you for taking the time out to provide us with your feedback. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

Anaheim, California
Reviewed 18 February 2015

Decided to write a review after spending 1 month stay each year since 2010 to provide a balanced view of this place. Property exchanged hands back in early 2014 and kept some old staff to provide the tradition of service. What set hotels apart is attention to detail. Service trays being removed from room service are always covered with napkins...

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3Thank ttungus
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear ttungus, Thank you for taking the time out to share your feedback. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Wooldridge

Canyon Country
Reviewed 15 February 2015 via mobile

We just had a very nice stay for Valentines weekend in a loft/patio room. Everyone of the staff we encountered were most courteous, helpful and friendly. Of particular note is Ashley at the front desk. Ashley was especially nice and helpful when we checked in and was sure greet us each morning and inquire if we needed anything. This hotel...

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3Thank RagsCanyonCountry
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear RagsCanyonCountry, It is exciting to hear our staff, such as Ashley exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for the review and for taking the time out to share your feedback. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Wooldridge

Los Angeles
Reviewed 13 February 2015

I tried to give my mother a short, last-minute getaway, taking advantage of leftover 3-day weekend hotel inventory and a coupon offered through a third party. She's an off the grid type, no credit cards and not swimming in cash money. My own fault for trusting that I would be able to address the property's concern about "credit card fraud."...

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2Thank travelmoeLA
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear travelmoeLA, Thank you for sharing your feedback. I apologize for the inconvenience you experienced while trying to provide your mother a relaxing renewal experience with us. Per Federal PCI compliance regulations, our agents are not permitted to take credit card numbers via telephone. While they were correct in upholding these regulations, they should have provided an alternate solution for...

Corvallis, Oregon
Reviewed 12 February 2015

We stayed at the Sheraton Pasadena for 3 nights. Clean room. We were on club level. Breakfast and happy hour were great. We had a room with bedroom area and separate living area. Very spacious and nice. Staff was extremely helpful and friendly. GREAT location. Walked to Old Town Pasadena and Rose Bowl daily. Very accommodating with late check out....

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4Thank Beth M
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Beth M, Thank you for sharing your feedback from your stay at Sheraton Pasadena. We are delight to hear you enjoyed your stay and the surperb hotel location, we look forward to serving you again soon. Sincerely, General Manager Reggie Woolridge

Reviewed 6 February 2015

Very nice valet guy greeted us upon arrival & helped us with our luggage. Friendly & courteous front desk staff checked us in and gave us a brief around the area. Hotel offers free shuttle that takes you around within 3 mile radius. Overall: Very Good

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1Thank TheNinjaTraveler
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear TheNinjaTraveler, Thank you for the review on TripAdvisor. We are delight to hear you enjoyed your stay at Sheraton Pasadena. We look forward to serving you again soon. Sincerely, General Manager Reggie Woolridge

Midwest
Reviewed 5 February 2015 via mobile

Typical nice hotel. Nice room. Clean. Modern. Conveniently placed outlets for electronics except none on bed stand. Flat tv. Had room service. FRUIT PLATE IS AMAZING! HUGE AND EXCELLENT VARIETY! Two issues. No 2pm checkout for granddaughters nap. Stairs to meeting room required use of bellman (and corresponding tip for two luggage carts loaded with boxes for seminar) since it...

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Helpful?
Thank Travel2Much_2008
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Travel2Much_2008, Thank you for taking the time out to share your feedback from your stay at Sheraton Pasadena. We are thrilled you enjoyed our superb location. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

San Diego, California
Reviewed 4 February 2015

The Sheraton in Pasadena, CA is a great place to stay. I stayed over the weekend of the Jane Austen Ball at the Masonic Lodge, just across the street from the hotel. The Sheraton staff are personable, friendly and quick to respond to requests. The hotel offers a free shuttle to nearby restaurants and other sites, which is awesome! The...

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1Thank AgnesCogsworth
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear AgnesCogsworth, Thank you for the excelent review on TripAdvisor. We are delighted to hear our staff provided you with the personal, instinctive and renewing experience you deserve. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

Toronto, Canada
Reviewed 4 February 2015

Just stayed here on a business trip, for five days. Nothing but good things to say. Staff was very friendly and helpful at all times; Maid service was top notch; Bed was comfortable, nice large refridgerator in room, room was clean; Club Lounge amenities and the included breakfast was top notch; and a short walk to a very cool part...

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Helpful?
Thank Dave L
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear DaveL1960, We are delighted to hear you enjoyed your stay and the convenience of our superb location. Thank you for the excellent review on TripAdvisor. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Woolridge

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: RM815 - RM1,895 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
6 questions
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Chula Vista, California
1 month ago
Oakland, California

See all questions (6)

Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room”
 of 5 bubbles johnsQ2840UZ, 1 Mar 2017 | Read review
“Mountain views towards town”
 of 5 bubbles _barryjwong, 13 Feb 2017 | Read review
“Try for Higher Floors.”
 of 5 bubbles LHOVancouver, 12 Feb 2017 | Read review
“ground level rooms can be seen by pool-goers”
 of 5 bubbles mt_j_neighbor, 20 Jan 2017 | Read review
“Very quiet, comfortable. WiFi is FREE . . . didn't know how to answer above.”
 of 5 bubbles samQ7757AV, 12 Jan 2017 | Read review
5 of 5