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Sheraton Fairplex Hotel & Conference Center

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Sheraton Fairplex Hotel & Conference Center
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346 Reviews from our TripAdvisor Community

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Beaverton, Oregon
HOTEL’S FAVOURITE REVIEW
Reviewed 2 February 2017

Hotel service was as good but the restaurant is a disaster. Less than half full and we were told 30 - 45 minutes for a seat on a Saturday evening as they had a large group. Same story on Sunday evening but this time we went in the bar to try to get something as we didn't want to go...

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Helpful?
Thank Petterrson
About Hotel's Favourite Review
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hello, Thank you for taking the time to write your review. We appreciate you staying with us and sharing your experience. On behalf of our entire team, we apologize for falling short of your expectations in the restaurant. This is never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank...

Reviewed 10 January 2017 via mobile

After having to extend our 3 week road trip in the US due to illness we coincidently ended up at the Fairplex. I chose this hotel because the rooms were big, we are a family of four. I have personally visited many business hotels around the world and was not expecting this family friendly atmosphere. All the staff I have...

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Helpful?
Thank Basem S
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi Basem, Thank you for your review! We're glad we were able to accommodate you during your trip. We enjoy hosting all our guests, including families, and we are glad you enjoyed the family-friendly atmosphere. We are happy to hear that you enjoyed your experience with our staff, our suites and our breakfast. We hope to see you and your...

Reviewed 6 January 2017

Staff don't make an effort to understand customer needs....they behave like they are doing you a favor by hosting you! It is sad to see such a beautiful property in the hands of people who are not customer friendly.

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1Thank Vivek G
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi Vivek, Thank you for taking the time to share your experience. Your feedback has been taken back to our team and will be addressed, as we do not take pride in, nor make a practice of, poor guest service. We would encourage you in giving our team another opportunity to showcase the level of service and comfort we know...

Amersfoort, The Netherlands
Reviewed 21 December 2016

Honestly Pomona is not the most inspiring place to visit and this Sheraton far away from anything vibrant is probably only chosen if needing to be there at the conference center or other location close by . If that's the case it is a decent place with good value for money and you need not worry. The hotel rooms are...

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Helpful?
Thank Bas303
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there, Thank you for staying with us. We're glad you enjoyed our suites and that our staff gave you a pleasant experience. We have recently updated our lunch and dinner menus, are are happy to hear that you enjoyed our salad options. We hope to see you again, should you travel our way. Thank you for your comments!

SoCal
Reviewed 15 December 2016

This Sheraton is in a great location for the Los Angeles Fairgrounds. The restaurant, is good, and serves much produce from the fairgrounds. Talk about locally sourced! The rooms are being updated and if you get one of the upgraded rooms, they are very nice again. The others are a little dated, otherwise.

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Helpful?
Thank TBSoCal71
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there, Thank you for staying with us! We're glad you enjoyed our farm-to-table dining options at McKinley's Grille. All of our suites have been recently renovated and we're glad you found them to your liking. We hope to see you again the next time you are in the area.

Olympia, Washington
Reviewed 18 November 2016

Large two room suite with a very comfortable firm memory foam king size bed. Well maintained. Our room was near the elevators and the sound of the elevators was noticeable at times but not really annoying. Sensitive people should request rooms far from the elevators. Staff was friendly and helpful. Prices are relatively high. We chose to stay here because...

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Helpful?
Thank schota1
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there, Thank you for your review! We are glad you found our suite to be comfortable and clean. We are happy to hear that our staff was friendly and provided you with a positive guest experience. We hope to see you here again, should business or pleasure bring you to the area in the future.

San Diego, California
Reviewed 13 November 2016 via mobile

The rooms are good sized and minus the bed needs to be moved (a few inches) to close the bathroom door there are no complaints. Everything is clean and the bed is very comfortable. I spent some time in the bar and the staff in there does a great job. If all you need is a bar and a bed,...

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Helpful?
1Thank Jayfromcali
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi Jay, Thank you for the review. We're glad you found our suites to be clean and comfortable. Regarding your experience at our restaurant, we are sorry that you didn't enjoy our breakfast buffet. We will take your comments and share with our management team so that we may improve in the future. Thank you for taking the time to...

Riverside, California
Reviewed 11 November 2016 via mobile

There were some hiccups, but this could be a great place for most people to stay, especially when there's no major event at the Fairplex. If you're looking for a transition property for business between the coast and the inland empire, the location is almost perfect. I really wanted to write a 5 star review but after two previous stays...

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Helpful?
Thank Kauai-Biz-Traveler
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there, Thank you for your review. We're glad you found our location convenient for your business travel needs. We apologize for the problems you experienced with the locks, and your disappointment with our lounge food. We will take your feedback to our team. We hope you find our hotel improved upon your next visit with us. Thank you again...

Markham
Reviewed 5 November 2016

The rest of the hotels in Rancho Cucamonga were sold out and this was the only 4 star in the area. It was great. The room was a suite, well appointed, clean and comfortable. The out door hot tub and pool were great. A little off the beaten path but worth while if you are in the area.

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Helpful?
Thank Travelcritic-ca
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there! Thank you for staying with us. We're glad you enjoyed your stay at our hotel and we hope you will stay with us again the next time you are in the area.

Los Angeles
Reviewed 2 November 2016

We attended a weekend Conference at this hotel. The entire staff was helpful, courteous, knowledgeable, efficient and kind. The Conference Center was perfect for our event--private and convenient for our needs. The banquet meals were delicious--the best hotel food I've ever eaten! The room was comfortable and quiet. The hotel was close to the freeway and there was plenty of...

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Helpful?
Thank KittyGrandma15
Heather T, Public Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Hi there, Thank you for your review! We're glad our staff was able to make you feel assisted and welcome at our hotel. We're also glad to hear that you enjoyed our catering -- ingredients are taken directly from our on-site farm :) -- and that our conference center worked for your event! We hope to see you and your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Internet
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Fairplex Hotel & Conference Center is ideally located in a park-like setting near the 10, 210 and 57 freeways in Pomona, CA. Just a few short miles from the LA/Ontario International Airport, our Pomona hotel offers easy access to all of the Southern California excitement in Los Angeles, San Bernardino and Orange Counties. This convenient location provides a perfect setting for family vacations to Southern California or company meetings and retreats. Enjoy our state of the art fitness center or additional benefits and amenities when you book a Club Level room. ... more   less 

Additional Information about Sheraton Fairplex Hotel & Conference Center

Address: 601 West McKinley Avenue, Pomona, CA 91768
Region: United States > California > Pomona
Price Range: RM766 - RM1,111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Fairplex Hotel & Conference Center 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Sheraton Suites Fairplex Hotel Pomona
Sheraton Hotel Pomona
Sheraton Pomona
Pomona Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fairplex Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Sheraton Fairplex Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbers are good”
 of 5 bubbles 555vivekg, 5 Jan 2017 | Read review
“take a high floor”
 of 5 bubbles Bas303, 21 Dec 2016 | Read review
“Ask for an recently refurbished room”
 of 5 bubbles TBSoCal71, 15 Dec 2016 | Read review
“ask for a room that is not near the elevators”
 of 5 bubbles schota1, 18 Nov 2016 | Read review
“North side rooms face the fair”
  • all the rooms are like this
 of 5 bubbles csimmamps, 28 Sep 2016 | Read review
5 of 5