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Extended Stay America - Sacramento - White Rock Rd.

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Extended Stay America - Sacramento - White Rock Rd.
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71 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - White Rock Rd.
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Showing 71: English reviews
Summerfield, Florida, United States
Reviewed 18 May 2016 via mobile

I wasn't expecting much when I booked this on priceline due to the low price, but I was pleasantly surprised. It seems like this property isn't very old or has been renovated. The service provided by the staff was friendly and professional and the room was clean and comfortable. I would not hesitate to stay here again.

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Helpful?
Thank Kevin G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay! I truly appreciate your kind comments about our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Washington
Reviewed 25 February 2016

While Extended Stay is designed for people traveling on business, visiting or relocating to the area the Rancho Cordova location must also be renting to welfare or work release program families on a weekly or monthly basis. This was very evident by the questionable people we saw during our 5 night stay. One woman would parade about in her pajamas...

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4Thank Crandell
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback....

Reviewed 19 October 2015 via mobile

We had a another fabulous stay at ESA Whiterock in Rancho Cordova, CA. Shaima and her well trained staff did not let us down, it felt like we were at home when we away from home. We were in Sacramento to take care of personal business and helping a friend in need. We booked two nights but extended it to...

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Helpful?
1Thank edval97
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so glad that to hear you had a great stay! I am proud of our staff for providing you with friendly and accommodating customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Rancho Cordova, California
Reviewed 15 October 2015

Room was missing handles, coffee pot, dishes, smelled and took forever to check in even with a reservation. They told me they couldnt run my card I had to pay cash and the deposit on top of it. Then kept my $75 deposit telling me the room smelled. No kidding... Then told me the room was under construction and should...

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Helpful?
1Thank Erik G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating...

Roseville, California
Reviewed 14 October 2015

I enjoyed my stay here to the fullest but was very put off by the managers attitude towards residents. She needs customer service training or a new job. She never smiles and anytime I let her know my rooms was not cleaned as scheduled, she acts as if they are doing me a favor by cleaning my room. Everyone else...

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Helpful?
Thank Wale T
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the service issues you experienced. In response to your feedback, we will make sure each guest receives professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay...

Denver, Colorado
Reviewed 6 October 2015

The Extended Stay America was a casual, clean, nice place to spend a few days. The staff is friendly and efficient. The room was clean and comfortable with all of the amenities mentioned on their site. The bed was clean and comfortable and the water was hot with good pressure. Your room will not be cleaned during your stay if...

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Helpful?
1Thank deeppurple1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that you had a positive...

Youngstown, Ohio
Reviewed 2 September 2015 via mobile

I used my debit card and made a reservation at their tollfree number. The next day my bank got ahold of me. There were fraudulent charges on my debit card. I'm convinced it was no coincidence. At the motel the a/c did not work properly. Turns out it is by design. Other quest I spoke with had the same problem....

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Helpful?
Thank Edward N
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will have our maintenance engineer inspect our AC...

Rancho Cordova, California
Reviewed 18 June 2015

stayed here with family when I traveled in town for a funeral. Our entire family occupied tis hotel. Good service, but slow check in. Hotel is clean with plenty of parking. Lots of other hotel traffic in the area. Lots of noise of cars from parking and near by hotels. (people in and out a lot) this is a business...

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Helpful?
Thank kellytan1026
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. I'm glad that you had a great stay and that we were able to accommodate your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Weston, Wisconsin
Reviewed 13 June 2015

we booked the room while we lived in wisconsin, and had it all setup for our arrival , they had the first floor room, that we had booked, got us all our kitchen items we needed, and made the stay after such a long drive ( 2321 mi) relaxing.

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Thank dennis l
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of our property. I'm thrilled we were able to accommodate your needs with a relaxing stay with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Nevada
Reviewed 29 March 2015

booked/paid for online for a room with a king bed for three days, checked at 9 pm, room was dirty and was forced to take a queen bed room and since I had booked the room with Hotels,com, no adjustment price in per night.

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Helpful?
Thank fleetoperator
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not had a king bed available for you at check-in and that you experienced cleanliness issues. In response to your feedback, I have meet with our staff to make sure all rooms are thoroughly inspected before guest arrivals as well to make sure guests are...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Sacramento - White Rock Rd.

Address: 10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
Region: United States > California > Rancho Cordova
Price Range: RM341 - RM452 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - White Rock Rd. 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rancho Cordova
Rancho Cordova Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - White Rock Rd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be afraid to ask..”
 of 5 bubbles Cutiepie2016, 22 Feb 2017 | Read review
“Higher floors are quieter. This is a 3 story hotel with an elevator. All entry doors to your room are on the outside of the building.”
 of 5 bubbles deeppurple1, 18 Nov 2016 | Read review
“Stay away from the back of the hotel, it is next to the freeway and loud”
  • hair upon arrival
  • What is this gunk on the toilet handle
  • stained sheets
  • kitchen amenities, you need to ask for them at check in, they are not in the room
  • hole at base of bathroom wall by tub
  • stains on door
  • view from front door
  • stains on wall by dresser/tv
 of 5 bubbles AngelaHansen84116, 14 Nov 2016 | Read review
“my ground floor room had noisy people always outside the room. I was at the bottom of a stairway”
 of 5 bubbles PhillipO463, 31 Jul 2016 | Read review
“Stay elsewhere”
 of 5 bubbles 153erikg, 14 Oct 2015 | Read review
5 of 5