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My daughter and I stayed at this hotel for 2 nights for a soccer tournament at Silverlake Soccer Complex in Norco.
Ok..so arriving to check in the gentleman helping us clearly needed more training and my check in took FAR TOO LONG..The room was extremely...More
I might be a little over reacting here but I have stayed at this property a number of times and I stay at HIE properties across the map and I have never had such crappy customer service. The property was clean and well maintained but...More
Checked in today. Breakfast room closed because of some flood in the room. Supposedly should be open tomorrow.
Tried to use the whirlpool outside but the jets didn't work. Same thing as last month when I stayed there.
Told the manager about the whirlpool and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 15 May 2018
I appreciate you for staying at Holiday Inn Express Ontario Airport - Mills Mall and for giving us your thoughts about your recent visit.
Sorry to learn that you were let down by the condition of whirlpool and in-room facilities. I also recognize...More
Lost in a sea of other cookie cutter lodging options, this location may have aspirations for better -- but fails to meet them. What is does achieve is mediocrity.
Parking lot had many cigarette butts scattered at time of my arrival. No smoking inside but...More
My husband was invited to come to CA do race in a charity event. We decided to bring our 18 year old. Upon check in, we were told that we were booked into a king bed (by the people putting on the event). Since there...More
Thank Pam D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 5 January 2018
Hello Pam D,
Thanks for choosing Holiday Inn Express for your travel needs and giving a straightforward feedback. I'm really sorry that you're not totally satisfied because of our customer service and room assignment. Keep in mind that we are always trying our best to...More