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SureStay Plus Hotel by Best Western Point Richmond

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30 Dec31 Dec
1 room, 2 adults, 0 children
Standard Room
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The new SureStay Plus Hotel by Best Western Point Richmond is opening its doors and inviting travelers to experience one of the newest brands of the Best Western family of hotels and resorts. All of the spacious guest rooms have a microwave and refrigerator and an in-room coffee maker. We have a fitness facility, business center and outdoor pool. You can enjoy a complimentary full hot breakfast every morning of your stay.
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Property amenities
Free Internet
Free Parking
Breakfast included
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
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Reviews (31)
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1 - 5 of 27 reviews
Hotel's Favourite
Reviewed 4 weeks ago

I don't often write reviews on TripAdvisor, as I use Yelp more often. I feel like when it comes to Yelp, people are more likely to complain rather than leave an actual review. I have been staying here now for about six months. When first...More

Date of stay: November 2018
Thank Josh M
Response from jeanninep148, General Manager at SureStay Plus Hotel by Best Western Point RichmondResponded 4 weeks ago

We want to thank you for the great feedback .Me and my staff work hard to make all guest happy. .Housekeeping works hard keeping the rooms clean and laundry works hard making sure the guest bedding is also clean . Breakfast is prepared every morning...More

Reviewed 9 September 2018

We chose this hotel as it is close to San Francisco but more reasonably priced. While the hotel is located in a more industrial area it is just around the corner from I-580 which will have you in San Francisco in 20 minutes and there...More

Date of stay: September 2018
Thank Anngirlc
Response from jeanninep148, General Manager at SureStay Plus Hotel by Best Western Point RichmondResponded 25 September 2018

Thank you for the awesome feedback .We do get a lot of guest who travel back and forth to San Francisco we also get a lot of compliments on are furnished rooms and how we decorated them and for travelers who need a microwave and...More

Reviewed 2 September 2018 via mobile

I checked in using points. So it was a free stay. I was aware I had a $50 security deposit. Got to my room and was alerted by my credit card company that another $142 was placed against my card. I went back to the...More

Date of stay: September 2018
Thank Eaglehawk59
Response from BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Point RichmondResponded 5 September 2018

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 13 August 2018

Changed my reservation from a different hotel to this one a week prior to arrival. I don't regret my choice, however, there were some things about this property that could use improvement. Front desk staff was pleasant, including Josh who checked us in. There was...More

Date of stay: August 2018
Thank TheodensQueen
Response from jeanninep148, General Manager at SureStay Plus Hotel by Best Western Point RichmondResponded 8 October 2018

Me and my team do appreciate your feedback . However we did fix the gap problem on the doors and we will definitely have a better choice of cereal for the kids .We are also working on a few things at hotel to make the...More

Reviewed 9 August 2018

We called around 7am on the day of our check-in to see if an early check-in was available. The young (could tell by her voice ALONG with the lack of customer service experience we perceived she exhibited) front desk associate seemed to brush us off...More

Date of stay: July 2018
Thank Wes K
Response from jeanninep148, General Manager at SureStay Plus Hotel by Best Western Point RichmondResponded 8 October 2018

We are working hard to make all guest happy and also working on are staff attitude and how to work with guest .We are also working on the doors so there are no gaps we want all guest to be happy and leave with a...More

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7 February 2018|
Response from jeanninepetrow | Reviewed this property |
I have a lot of people coming to hotel and no complaints about the area it’s a nice area specially by the water right down the street and the restaurants are very nice as well
28 July 2016|
Response from serenityarms | Reviewed this property |
Do not trust anything the hotel says. I checked in and out within five minutes. This hotel is really scary. I wouldn't eat any food they provided. I am telling you this is a very bad hotel, gross beyond belief. Plastic... More
Room Tips
"Even numbered rooms are on the inside of the complex, odd numbers are the parking lot/street sides"
12 Aug 2018
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"Try to get a room NOT facing the highway."
8 Aug 2018
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"away from the train track"
11 Jun 2018
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"all rooms nice"
2 Feb 2018
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US$89 - US$158 (Based on Average Rates for a Standard Room)
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Marina Bay Inn & Suites
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