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From the very first day at check in it was a true never again come back place@ Where do I start...It is a long stay hotel with a kitchen ok? Well where is the silverware and pots and pans you would expect? Next issue is...More
Thank Christopher A
Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 4 weeks ago
Christopher, thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of...More
Stinks! Stains all over my sheets . Worst hotel i have ever stayed at . Do not go to this hotel . Week old dog piss in elevator .candy stuck to the floors that look like it has been for months . Thin walls where...More
Thank Brian H
Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 29 March 2017
Brian, I am sorry for the disappointing stay you had with us. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are...More
My company books this hotel every time so I can't change their mind but it sure does make me miss the Hilton! Wifi is SO SLOW! It is useless for streaming Netflix/Hulu which is important since they get only 13 channels or so! Housekeeping is...More
Thank Keith R
Response from Manager_11525, Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 January 2017
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping, and the maintenance work is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we...More
watch out for the overbilling, the odor in the room, if you work the night shift they do not accomodate your schedule, roaches were seen in the room and hallway. There isnt enough parking and no security in the parking lot or hotel. Questionable acts...More
Well, I did a late check in since my reservation was prepaid. There was a sign on the door when I got there that said the grab and go breakfast was not available.... Ok, I thought, no big deal. Check in was smooth and friendly....More
US$121 - US$184 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,