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Extended Stay America - Richmond - Hilltop Mall

64 reviews
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Traveller (9)
Room & Suite (10)
Dining (1)
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Overview
  • Excellent15%
  • Very good10%
  • Average15%
  • Poor20%
  • Terrible40%
3 weeks ago
“Good place for the money. Drinks set off fire alarm.”
27 Nov 2017
“RUN RUN and RUN”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (64)Write a Review
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1 - 5 of 62 reviews
Reviewed 3 weeks ago via mobile

Nice lobby, clean rooms, and friendly staff. Close to Hill Top Mall (which is slowly dying) and other Richmond shopping areas. Only issue was drunks setting off the fire alarm at 5:30 am. Resulted in fire truck and police arriving. Staff was very apologetic. Drunks...More

Thank Halagonian1
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 2 weeks ago

Thank you for taking time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate you highlighting the positive aspects of your stay...More

Hotel's Favourite
Reviewed 15 December 2017

The hotel was clean and neat. All staff professional and courteous. Adequate parking and lots of nearby restaurants, shopping, movies and other facilities. Lots to see and do. Prices at this hotel are very reasonable in comparison to other hotels in the area. The management...More

Thank 739manager
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 16 December 2017

Thanks for being our guest at Extended Stay America. We are delighted to read you liked the value we offer and the outstanding service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel...More

Reviewed 3 weeks ago

Front desk very disprectful. Kitchen sink leaked. Breakfast was a joke. Room very smelly. Front desk lady not well trained and doesn’t know her job well. Room smells moldy which may be health hazard to occupantsMore

Review collected in partnership with Extended Stay
Thank vij_8
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

We truly care about ensuring the comfort of all our guests, so we apologize for the problems you encountered with our staff and with your suite. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect....More

Reviewed 3 weeks ago

The staff was friendly they even had a Starbucks in the hotel which one of the staff could make your drink 24 seven a day the rooms were clean. Very close to the freeway but not noisy. There is a small mall very close to...More

Thank Raiderwoman16
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Reviewed 4 weeks ago via mobile

My boyfriend and I had reservations here never made it in. We stood at the desk and waited for about 5 to 10 minutes for someone to come to the desk. We even called the phone number and listen to the phone ring. No one...More

Thank Allme637
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Details
Price range
US$115 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$115 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (9)
Room & Suite (10)
Dining (1)
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Room Tips
"Not worth the price...get something else"
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"rooms are overpriced and under rated"
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"Go to another motel"
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"All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
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