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Was in the area for a conference, checked reviews (not well enough) and it seemed like a decent hotel and the price wasn’t bad, Such a mistake. I don’t think the room had been cleaned in a while, there were handprints all over the walls...More
Thank Jennifer N
Response from 6Team, Brand Experience Team at Motel 6 Rohnert ParkResponded 1 week ago
Jennifer, Thank you for posting your review. We are committed to carrying a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment, and as...More
This was one of my worst motel experiences - staff not particularly friendly, professional, or helpful; my room was not clean - I found multiple strands of hair of different types, length, and color and possible singns of bed bug infestation; bathroom fan did not...More
Response from 6Team, Brand Experience Team at Motel 6 Rohnert ParkResponded 12 March 2018
Dear Bryan, Thank you for sharing your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. The customer service issues you describe are atypical to Motel 6 standards for...More
Non-smoking room reeked of cigarettes (and other unidentified aromas). Bed spread had burn holes. Stains on walls. The corridors outside the rooms smell of urine. While the shower did not show any visible signs of filth (aside from a couple small pubic hairs), the rest...More
Response from 6Team, Guest Relations Manager at Motel 6 Rohnert ParkResponded 7 February 2018
Dear Guest, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a decent, pleasant stay and are disappointed your visit...More
Stayed at this Motel 6 for a week and it was very disappointing. Definitely and overpriced place. The rooms are very small compared to what you see in their site. Never staying here again even if it was free. Thanks but no thanks.
Came to Santa Rosa right after the fire to help my UPS terminal because they were backed up after being shut down for a week. There were very few motels for them to put me up in and I should not complain as many people...More
Response from Kathleen426 | Reviewed this property |
Think you better call the front desk at the hotel and talk to the Manager prior to check-in day. We stayed on the lower level with parking directly in front of our entrance door, maybe 15 feet? It was very quiet after abt... More
Think you better call the front desk at the hotel and talk to the Manager prior to check-in day. We stayed on the lower level with parking directly in front of our entrance door, maybe 15 feet? It was very quiet after abt. midnight. Hard to expect anything better in a motel. Stairs are quite steep. I would be concerned about getting down the stairs quickly in case of an emergency and you had to exit. I didn't hear anyone up above us. This is another question for the front desk. Call the 800 number to get the phone number of the motel itself. They have a lot of rooms there so why wouldn't you be able to get what you need? I always travel with ear plugs....just in case. Good luck!