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Extended Stay America - Sacramento - South Natomas

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Traveller (30)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent16%
  • Very good12%
  • Average13%
  • Poor20%
  • Terrible39%
4 weeks ago
“Really?!!”
26 Mar 2018
“cleanliness....”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair Access
Self-Serve Laundry
Breakfast included
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (155)
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11 - 15 of 155 reviews
Reviewed 23 February 2018

Stayed here for 3 months for work. I understand the need to get kitchen items from the desk because now a days thieves take anything, didn't mind having to get fresh towels either, but they didn't have many of the items they advertise. luckily we...More

Thank lesliekd2018
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 24 February 2018

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying...More

Reviewed 10 January 2018 via mobile

This by far was the most horrible stay I've ever had at an extended stay hotel. I reserved one non smoking room with two full beds. I steed i recieved a smoking room with Dirty comforters, Dusty burnt out lights, Night stand dirty, and the...More

1  Thank Juan G
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 11 January 2018

We apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our Housekeeping and front desk teams and have taken actions to ensure we do not repeat these issues in the future. We are reviewing the situation as...More

Reviewed 26 December 2017

Room was a suite with kitchen but had no dishes, pots or pans, dishwashing sponge or soap, but had one dishtowel. No extra toilet paper, extra complete sets of towels, pillows or blankets. Had to go to the lobby to ask for everything. It had...More

Review collected in partnership with Extended Stay
1  Thank jmfylca
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 27 December 2017

Thank you for staying at our hotel. Although you were benefited with our convenient location, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your comments have been shared with the appropriate team members, so...More

Reviewed 16 November 2017

There were no linens for the sofa bed. Was told all blankets were being washed at 11pm. We didn’t get a blanket until 2:30am and the previous family who stayed in that room still had items in there and the room wasn’t as clean as...More

Review collected in partnership with Extended Stay
1  Thank Tracie E
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 17 November 2017

Tracie, we apologize for the service and cleanliness issues you encountered, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not acceptable. Your feedback has been shared with the entire team...More

Reviewed 9 November 2017

By far the worst hotel experience I have ever had. The room was dirty and in poor repair. I reserved a nonsmoking queen room; however, received a smoking room with a double bed. The mattress comforter was dirty, there were numerous stains on the carpet,...More

1  Thank 123bunnyears
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 10 November 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$82 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$82 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (30)
Room & Suite (21)
Dining (1)
Questions & Answers
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Rosaritogirl
3 October 2014|
AnswerShow all 2 answers
Response from bgould1001 | Reviewed this property |
i agree. Probably not an option here. They didn't have a shuttle to the airport and the distance to the airport was considerable, although just a freeway drive.
0
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Room Tips
"Avoid this place! Its a total dump!"
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"Choose a room in a different hotel"
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"no such thing"
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"Dont stay here if you can avoid it. Rooms are dirty, sparse ammenities, no ice, glasses, wrong phone for..."
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