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BEST WESTERN Sandman Motel

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BEST WESTERN Sandman Motel
BEST WESTERN Sandman Motel
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670 Reviews from our TripAdvisor Community

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Showing 635: English reviews
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Riverside, California
Reviewed yesterday NEW

Always my first choice to stay at when I'm in town, which has been quite frequently lately. Everyone is extremely accommodating especially when my trip is last minute and I have to call the same day for a room.

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Helpful?
Thank Kozy4
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Kozy4, I can't begin to tell you how much we enjoyed reading this review. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We thank you for your loyalty and look forward to serving you again in the future!

Far Northern California
HOTEL’S FAVOURITE REVIEW
Reviewed 19 November 2016

I needed a room that was reasonably priced and not too far from the EXPO for the all day engineering test that I would be taking the next day. I requested a quiet room as I needed a good night's sleep. The staff was friendly and helpful. The room was quiet both neighbor wise and traffic, which I sure appreciated!...

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Helpful?
2Thank Jetear
About Hotel's Favourite Review
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Jetear, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am glad that you enjoyed the value and the convenient location of our hotel! We also appreciate your suggestions for improvement to our breakfast and We look forward to...

Orem, Utah
Reviewed 6 days ago NEW

I hadn't been to this location before so I decided to give it a try. The room was clean and it had everything I needed, frig, micro-wave and coffee maker. The daily cleaning was good but the last day they did it the coffee maker was not cleaned and no coffee was left. After the 3rd night I had to...

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Helpful?
Thank Dale K
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Dale K, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are...

Vancouver, Canada
Reviewed 1 week ago via mobile

We were passing Through Sacramento and needed a room for the night. Hotel is spotless & clean on the inside. A little old and unkept looking on the outside. Super friendly staff at check in. For the price it's fair value.5 min drive into DT.

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Helpful?
Thank Andrew H
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Andrew H, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We also appreciate your suggestions...

omaha
Reviewed 1 week ago

This place is bad news. Run. Double charged for a prepaid room and no one at the place is able to credit a second card. We checked in at 5:30 p.m. and no manager in sight. Called manager and left message on his cell phone. Find if very interesting everyone can run your credit cards but no one but general...

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Helpful?
Thank omahaken
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear omahaken, Thank you for your review, your feedback and your comments regarding your stay. I apologize that our staff were able to charged you double during your recent stay with us. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback...

Atlanta, Georgia
Reviewed 2 weeks ago

First impressions aren't everything, but they tell you a lot about a place. This hotel is located right next to a noisy freeway and is under renovation; so the first impression is noise and fencing around the place you expect to check-in. That occurs at a small hotel room that has been temporarily converted into the office. The check-in was...

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Helpful?
Thank teacherkh
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear teacherkh, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. We hope to see you again someday and to...

Reviewed 16 February 2017

The front desk is actually one of the rooms in the first floor. The hotel looks like it is abandoned and is filthy. The room that we were given it was pet friendly, when we had requested the opposite. It was dirty, the rug was stained and the sofa was full of mold. The smell of humidity was disgusting and...

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Helpful?
1Thank Joan V
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Joan V, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies...

Reviewed 16 February 2017 via mobile

This was my second stay at this 1976 circa motel. Though the motel, designs, and room decor have a dated look, it fits the "Sandman" theme. I am an Elite member of Best Western Rewards, as well as a Gold member of Hotels.com. The checkin staff were friendly and dressed very professional. One thing I noticed with recent Northern California...

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Helpful?
1Thank Jason G
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Jason G, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no cockroaches were found and also the room was rented out, with no further complaints. I want to assure you that we are thoroughly investigating this claim and that although we...

Los Angeles, California
Reviewed 26 January 2017

This place is a joke. And BWI needs to look into this whole establiashment as a whole. but now that the GM is gone is will be better, because he was a crook, and he knew it most of the guest were being scammed and bribed. I would never ever stay here again

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Helpful?
1Thank lisaW5723NO
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear lisaW5723NO, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are working to address the issues that you mentioned and we thank you for taking the time to share your experience. We look forward to showing you how we have learned from...

San Jose, California
Reviewed 14 January 2017

Although this is an older two story facility, it served its person. Being tall, I appreciated that the shower heat was at 7 feet. The adjustable head was comfortable and good. The breakfast was adequate and the apples were especially wonderful. They definitely would have benefitted by having a 2nd person assist with the check-in procedure.

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Helpful?
Thank Choc18Chip
General M, Guest Relations Manager at BEST WESTERN Sandman Motel, responded to this review

Dear Choc18Chip, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. On behalf of our entire staff, we thank you for your business...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Sandman Motel

Address: 236 Jibboom Street, Sacramento, CA 95814
Region: United States > California > Sacramento
Price Range: RM406 - RM772 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Sandman Motel 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Sandman Hotel Sacramento
Best Western Sacramento
Sacramento Best Western
Hotel Style:
#5 Best Value Hotel in Sacramento
#7 Green Hotel in Sacramento
#13 Family Hotel in Sacramento
#15 Romantic Hotel in Sacramento
#17 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sandman Motel staff and other travellers.
5 questions
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Questions? Get answers from BEST WESTERN Sandman Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't come here.”
 of 5 bubbles omahaken, 16 Mar 2017 | Read review
“Get a room on the first floor in the back. They are much quieter!”
  • Breakfast Room
 of 5 bubbles teacherkh, 15 Mar 2017 | Read review
“Second floor if on river side or parking lot side.”
 of 5 bubbles berghuis3, 4 Dec 2016 | Read review
“Ask for a room on the river side.”
 of 5 bubbles 997JimB, 14 Nov 2016 | Read review
“Ask for a room on the river side.”
 of 5 bubbles Q2749LAscottp, 8 Oct 2016 | Read review
5 of 5