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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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254 Reviews from our TripAdvisor Community

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Showing 248: English reviews
massachusetts
Reviewed 3 days ago NEWvia mobile

It is clear that someone has spent money upgrading this hotel but the warts clearly can not be masked. It seems that the wear and tear here takes a toll. The room that we were given had marks and drips staining the wall and that was just first impressions. The rug seemed newer but is covered in stains and was...

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Helpful?
Thank souzagar
Cambridge, MA
Reviewed 6 days ago NEW

The maintenance staff is to be commended for noticing the burning smell from outside my room. It must've developed insidiously for it wasn't until after I showered that I could recognize the toxic smell from the in-wall heating unit. They agreed to move me to the room next to mine, but refused to permit a checkout extension of a couple...

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Helpful?
Thank m2zoo4u
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that a smell of cigarette smoke entered your room. We were happy to move you to another room. Given your circumstances; you should have been given an extended checkout. Our Front Desk Manager will be reviewing customer service practices with his staff. Thank you for helping us to improve.

San Jose, California
Reviewed 6 days ago NEW

This was my 2nd time staying at this hotel. It is very near my parents home, so it is convenient. The first time I stayed, we had a great suite and 2nd room (for the kids) near the front of the hotel...nice room, quiet. So for the 2nd time, I asked for a suite again. This time, the room was...

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Helpful?
Thank LezaLu
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We are very sorry that you were not happy with your accommodations. We must also apologize that it took so long for our maintenance staff to fix the toilet and smoke alarm. We are having our Executive Housekeeper recheck your suite, lost and found, and the housekeeper who cleaned your room. He will contact you if we find your boots....

San Francisco, CA
Reviewed 2 weeks ago via mobile

While this hotel seems more suited for business travel, The room was big, bed nice, great sheets and updated bathroom. Somewhat noisy from the freeway and thin walls. Wi-Fi needs work. Great staff in the breakfast buffet! Good breakfast. Visiting in Citrus Heights and Fairoaks good location!

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Helpful?
Thank SantanasWind
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your experience with us. We're glad that your room was comfortable and you enjoyed our breakfast staff. We will check our wi-fi connection to see if we can improve it. We hope you'll choose to stay with us again on your next trip.

Reviewed 3 weeks ago via mobile

This hotel picked up the ball when our convention hotel closed a month before our convention. The staff worked like a team when serving food, setting up anything we needed and were very helpful. Daily free flavored water - cucumber, citrus and then strawberry out last day. The rooms were great and the hotel is close to lots of shopping....

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Helpful?
Thank angelan290
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We truly appreciate appreciate your king words. We were happy to have your convention with us and hope your association will chose to continue use our facilities. Thanks again for staying with us.

Plano, Texas
Reviewed 29 October 2016

I enjoyed the bed. It was very comfortable and I slept very well. Although the hotel was next to the freeway, the noise did not penetrate the walls. I was disappointed with the bathroom, however. The toilet was an older, small, round shape instead of an elongated shaped one. I hate those little round ones. The tub had cracks around...

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Helpful?
Thank tomhod53
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for the 4 star review. We're glad that you were comfortable and slept well. We will have our Maintenance staff check the tub and drain. Your comments about the toilet are being shared with ownership to consider for our next renovation. Thank you for the suggestion.

Sacramento, California
Reviewed 23 October 2016

A year ago instated at this location and I had 5K worth of items stolen right our of my room. HOTEL told me they would "look into it", but didn't I ow what they would did being that they had cameras but they did work. Weeks went by and they found nothing. They didn't nothing for me, no points no...

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Helpful?
Thank Tommy M
pchand, Front Office Manager at Crowne Plaza Sacramento, responded to this review

I am very sorry to hear regarding your stolen items. please contact me at pchand@cpsac.com to further discuss this matter. I will be looking forward to hear from you. thank you kindly, Parveen Chand Manager on Duty.

San Luis Obispo, California
Reviewed 18 October 2016

Safe, great staff, good vibes. Clean. Mediocre overly expensive but convenient restaurant. Yes I'd stay there again because most places are much worse. Biggest complaint The Room Windows don't open. I must say something about the incrediblely hard working waitresses on the restaurant.

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Helpful?
Thank Guswthomasson
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for the kind words about our staff. We'll be sure to pass along your comments about the waitresses to our Food & Beverage Director. We look forward to having you with us again on your next trip.

Lancaster, California, United States
Reviewed 18 October 2016

I booked the hotel for an organization I belong to for the annual conference. From the first call to the final check out it was a real pleasure working with them. The food was excellent, the customer service was great and the rooms were great also. We happened to book at the same time as a major 40th reunion for...

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Helpful?
Thank Mike B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for the 5 star review. We're glad that you enjoyed our food and our customer service. We're also glad that the 40th high school reunion was not disturbing. We look forward to having you with us again for your next conference.

Chicago, Illinois
Reviewed 16 October 2016

Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. Food is terrible. However, their customer service was very good!! The manager gave me a new room but it was not much better.

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1Thank HollyK55
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We are very sorry for the condition of your room. Such a lack of attention is not acceptable to you or us. Your comments will be the focus of an immediate meeting with our Housekeeping staff. Thank you for your patience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: RM396 - RM587 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
#8 Best Value Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near the front of the hotel, our room in the back was not good.”
 of 5 bubbles LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
 of 5 bubbles Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
 of 5 bubbles HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
 of 5 bubbles terrybP9682PX, 5 Oct 2016 | Read review
“Quieter rooms towards the front of the hotel (away from the freeway)”
 of 5 bubbles b0ls0n, 26 Sep 2016 | Read review
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