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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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269 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Reviewed 25 January 2017 via mobile

I had a great time. Booked a studio and was comped a suite for same price with a jacuzzi tub. Service was great. AND FOR THE PRICE WELL WORTH IT. The food was cheap but was well prepared and hot (i ordered room service) Even the drinks at the bar was reasonably-priced.

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Helpful?
Thank Jeremiah B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We're glad that you enjoyed yourself and we hope you'll choose to stay with us again on your next trip.

Reviewed 21 January 2017 via mobile

The hotel is dated and used but I must say that the staff is super helpful. The hotel lobby restaurant and bar leaves a little to be desired but there are a lot of choices for off site eating choices. Plus, there's always In-&-Out just up the street to meet your delicious food needs.

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Helpful?
Thank DaleDale2
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for your kind words about our staff. We hope you'll choose to stay with us again on your next trip.

Redding, California
Reviewed 14 January 2017

We have stayed here twice before and had a great experience. This last time was not even close to being pleasant. We reserved online. Got there and was told there was only one room left and it was handicap accessible. Ok, no problem. Well we get to our room and it was disgusting. dog hair on floor, ripped wall paper,...

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Helpful?
1Thank adamnchristine
IHGService, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Hello adamnchristine, Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the overall condition of the room assigned to you. I’d like to obtain some additional detail regarding...

Woodland, California
Reviewed 13 December 2016

Front desk staff super nice. the gal that checked me in was very good at informing me about their amenity without being pushy. bathroom has a makeup mirror but the room lacks good lighting need to do your makeup. the room is one of the quiets rooms i have stayed in in years. i will stay there again!

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Helpful?
1Thank Verdis U
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for the 5 star review. We'll pass along your kind words about our Front Desk staff to her Supervisor. We look forward to having you with us again on your next trip.

Sacramento, California
Reviewed 11 December 2016

staff very pleasant and greets at the door. I felt comfortable inside and leaving I loved it there alot. Great place for a family, friends and business. Rooms are cozy and lot of space for additional guests

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Helpful?
Thank dionne s
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write such a kind review. We're very glad that you were comfortable and that you enjoyed our staff. We hope you'll choose to stay with us again on your next trip..for family, friends, or business.

massachusetts
Reviewed 5 December 2016 via mobile

It is clear that someone has spent money upgrading this hotel but the warts clearly can not be masked. It seems that the wear and tear here takes a toll. The room that we were given had marks and drips staining the wall and that was just first impressions. The rug seemed newer but is covered in stains and was...

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1Thank souzagar
IHGService, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Dear souzagar, Thanks for your candid thoughts about your stay at the Crowne Plaza Sacramento, CA. It is disconcerting to know that our hotel aesthetics did not live up to your expectations. I would also like to apologize for any inconvenience that you experienced because of issues with the sound-proofing of your room. It is our goal to provide the...

Cambridge, MA
Reviewed 3 December 2016

The maintenance staff is to be commended for noticing the burning smell from outside my room. It must've developed insidiously for it wasn't until after I showered that I could recognize the toxic smell from the in-wall heating unit. They agreed to move me to the room next to mine, but refused to permit a checkout extension of a couple...

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Helpful?
1Thank m2zoo4u
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that a smell of cigarette smoke entered your room. We were happy to move you to another room. Given your circumstances; you should have been given an extended checkout. Our Front Desk Manager will be reviewing customer service practices with his staff. Thank you for helping us to improve.

San Jose, California
Reviewed 2 December 2016

This was my 2nd time staying at this hotel. It is very near my parents home, so it is convenient. The first time I stayed, we had a great suite and 2nd room (for the kids) near the front of the hotel...nice room, quiet. So for the 2nd time, I asked for a suite again. This time, the room was...

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Helpful?
Thank LezaLu
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We are very sorry that you were not happy with your accommodations. We must also apologize that it took so long for our maintenance staff to fix the toilet and smoke alarm. We are having our Executive Housekeeper recheck your suite, lost and found, and the housekeeper who cleaned your room. He will contact you if we find your boots....

San Francisco, CA
Reviewed 25 November 2016 via mobile

While this hotel seems more suited for business travel, The room was big, bed nice, great sheets and updated bathroom. Somewhat noisy from the freeway and thin walls. Wi-Fi needs work. Great staff in the breakfast buffet! Good breakfast. Visiting in Citrus Heights and Fairoaks good location!

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Helpful?
Thank SantanasWind
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your experience with us. We're glad that your room was comfortable and you enjoyed our breakfast staff. We will check our wi-fi connection to see if we can improve it. We hope you'll choose to stay with us again on your next trip.

Reviewed 16 November 2016 via mobile

This hotel picked up the ball when our convention hotel closed a month before our convention. The staff worked like a team when serving food, setting up anything we needed and were very helpful. Daily free flavored water - cucumber, citrus and then strawberry out last day. The rooms were great and the hotel is close to lots of shopping....

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Helpful?
Thank angelan290
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We truly appreciate appreciate your king words. We were happy to have your convention with us and hope your association will chose to continue use our facilities. Thanks again for staying with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: RM398 - RM744 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are better.”
  • Double room
  • Double room
W6633PYpauls, 16 Apr 2017 | Read review
“Ask for a room near the front of the hotel, our room in the back was not good.”
LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
terrybP9682PX, 5 Oct 2016 | Read review
5 of 5