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DoubleTree by Hilton Hotel Sacramento

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1,256 Reviews from our TripAdvisor Community

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Showing 1,246: English reviews
Sacramento, United States
Reviewed 4 August 2016

The room was filthy with hair on the shower walls, and when stepping out of the shower, muddy footprints appeared. My room was not serviced one day at all and I had to ask twice, once by phone and then a trip to the front desk, for towel sets. When the faucet fell off and the maid did not report...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rebecca B
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the...

Reviewed 4 August 2016

Staff handled full capacity with lot's of youngsters who were competing in the USATF National Jr. Olympics with great efficiency and diplomacy. Our every need was met. Buffet Breakfast was superb, housekeeping was prompt and the front desk personnel wnet beyond the pale to meet our every need.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert M
Charleston, South Carolina
Reviewed 4 August 2016

We were very pleased with this hotel. Many restaurants and a lot of shopping within walking distance. Close to the colleges and a short drive to Old Sacramento and the Capital. Very nice property with pool and workout area. Very professional and friendly staff.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lani H
Bakersfield, California
Reviewed 4 August 2016

The hotel was decent. The rooms are decent size. Accessible to the mall across the street. The onsite restaurant was ok...found a hair on the sandwich we ordered. The pool is not heated. The wifi was not the best.

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Helpful?
Thank sakland
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Sakland, Thank you so much for your recent stay. It's pleasing to hear that you found many aspects about the hotel and your stay enjoyable. It's regrettable, however, to learn that not every party of your stay was perfect. For this, I am very sorry. I hope you'll come back again soon and give us another chance to get...

Salem, Oregon
Reviewed 3 August 2016

Very happy with the customer service, amenities, and small touches. My room was outdated, but I still really enjoyed this hotel. Every request or question I had was answered and taken care of immediately.

Review collected in partnership with DoubleTree by Hilton
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Thank Bgkgm640
Rio Vista, CA, United States
Reviewed 3 August 2016

However the staff more than made up for it with wine and dinner at their expense. They kept checking with the desk to get an update for us. Provided water and extra cookies! Checkout was a snap no problems. Also like the security for the parking lot had to have a special card to enter and leave. Good location right...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Donna R
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Donna, It was so great to have you as a guest with us here in Sacramento! I'm pleased that you enjoyed your stay overall, and I do apologize again for the inconvenience of having to wait for your room to be ready. Hope to welcome you back again soon! Sincerely, Chad Rogers General Manager

Omaha, Nebraska
Reviewed 31 July 2016

I have stayed at this hotel for close to 10 years as part of the Amgen Tour of California. It never fails to disappoint. The only issue you might have is finding your room among the maze of hallways and floors. But overall, service is good and there is plenty of parking.

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Helpful?
Thank Sean W
Morgan Hill
Reviewed 29 July 2016

I have stayed here a few times and other times it has been great but this time was very disappointing. I booked 4 rooms for a family gathering upon arrival (well after advertised checkin time) I was told only 4 rooms were ready. I came back an hour later and they still were not ready. I was then told they...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank josephy329
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Joseph, Thank you for not only your recent stay with us, but for being a repeat customer as well! Even more, you booked multiple rooms with us for your family gathering! Considering all that, it is with great regret to hear about the challenges you experienced, particularly with having to wait for your rooms to be ready. As you...

Cashiers, North Carolina
Reviewed 29 July 2016

During my years of working the California State Fair, I have spent over half a year of my life living here...the accommodations here are ideal. Comfortable property, professional staff and the food's fresh and flavorful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Timothy W
Richmond, United States
Reviewed 27 July 2016

We had a very good response for our family reunion was glad we could be accommodated by the Double Tree. Even though we were out of our own neighborhood. We had to end up going to Sacramento to the Double Tree.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Madelyn W

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: RM541 - RM1,197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hilton Hotels Direct, Hotels.com, Travelocity, Priceline, Cancelon, TripOnline SA, getaroom.com, Cheap Tickets, HotelQuickly and HotelsClick so you can book your DoubleTree by Hilton Hotel Sacramento reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one closer to lobby, the wings are a very very long walk.”
googinsg, 23 Apr 2017 | Read review
“I was in Sutter Wing, room 5108.”
Jaythethird, 2 Apr 2017 | Read review
“Hotel needs upgrades”
DeeinTurkey, 22 Mar 2017 | Read review
“Most look at car park”
IMJetlagged, 21 Mar 2017 | Read review
“Make sure your water us warm before going to bed!”
kellycK6130TU, 6 Feb 2017 | Read review
5 of 5