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Extended Stay America - Sacramento - Arden Way

Booking.comUS$76*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$76*
US$76*
US$76*
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Extended Stay America - Sacramento - Arden Way
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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Reviewed 19 March 2017

I called the day before my stay to check their front desk hour and was told it's opened 24 hour a day. I got to the hotel around midnight and saw a sign on the front office "office hour 7AM-11PM." I frantically called the service # and was told "look for a phone near the front office and follow the...

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Helpful?
Thank Tina L
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Tina, thank you for the feedback about your stay at our hotel. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I am also sorry for the noise issues you encountered while here. We would like to inform you...

Truckee, California
Reviewed 9 September 2016

Arrived a bit before 5 PM to be told that they had "transferred us to another property." Insinuated we were late. We had specifically picked this property as we were attending a jazz festival a few blocks away and wanted to be able to have a couple of drinks in the evening and not need to drive anywhere. Their other...

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Helpful?
3Thank sharon33191
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Sharon, we appreciate you taking the time to provide feedback, and we are sorry our hotel was unable to accommodate you at this location; however, we were able to secure accommodations for you at a sister hotel in the area. We apologize for the inconvenience and hope you will offer us another opportunity to serve you whenever your travels bring...

Reviewed 24 August 2016 via mobile

Driving across the country holding a large and loaded trailer, we stopped in Sacramento a few days ago as we needed a straightforward, clean place to spend the night and rest, and not too pricey. While the reviews of Extended America were mixed, some were very good and we decided to take a risk and went ahead and booked our...

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Helpful?
2Thank Claudia C
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Claudia, We apologize for the challenges you experienced with your reservation and that we were unable to accommodate you during your recent stopover in Sacramento. It would have been our pleasure to have you enjoy your stay with us. Perhaps next time you are in our area we will be fortunate enough to have you select our hotel for your...

Reviewed 1 August 2016

I would not recommend staying at this property. The staff are friendly, but my room was run down, had stained chairs, yellowing shower walls, and it smelled like Chinese food the entire stay (which would be explainable if there was a Chinese restaurant within two miles).

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Helpful?
3Thank Scott B
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Scott, We regret to learn there were aspects of your visit which were less favorable and our suites were not as clean, fresh and well maintained as you had expected. We apologize for the less than satisfactory impact this had on your overall impression. We will evaluate where we can improve and we look forward to welcoming you back again...

Virginia
Reviewed 24 July 2016 via mobile

We stayed for 8 nights it was great to have a kitchen so we didn't have to eat out every day Room was nice quiet good price walk away breckfast was nice too we enjoyed our stay would stay there again Very functional not loxourious

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Helpful?
2Thank JBrownVA
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Sacramento - Arden Way. We are pleased that you loved our breakfast offerings, the great value we offer for the price and your accommodations, especially the fully equipped kitchen. It is great that you enjoyed your stay with us, we...

Reviewed 21 July 2016 via mobile

We checked in to the property as we are relocating to the area. The number of signs in the lobby about rules should have tipped us off but we checked in only to find the room filthy with stains and debris on both the kitchen and bathroom counters. Requests for kitchen items and room cleaning were ignored. We checked out...

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Helpful?
2Thank Liz H
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Liz, thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite and outstanding service are our top priorities, and I will work with my staff to ensure these areas are improved. I apologize for failing to provide you...

Chennai (Madras), India
Reviewed 21 July 2016

I had a chance to stay in this hotel for a couple of nights when me and my family visited Sacramento on a vacation. The main requirement for my family was a kitchen since we wanted to taste home made food even when we travelled. Extended stay completely fit the bill. You get a kitchen inbuilt in your room where...

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Helpful?
1Thank PrabhusQuest
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

All of us here at Extended Stay America - Sacramento - Arden Way are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient was to have a fully-equipped kitchen in our suites. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our...

Reviewed 27 June 2016

The staff was friendly and helpful, and the area (in and around the building) was mostly clean and well maintained. It is an average accommodation, and very conveniently located near many restaurants and shopping centers. It was perfect for what we needed (a place to crash out with a kitchenette while we took care of business in Sacramento)!

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Helpful?
Thank Kimberly C
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Sacramento - Arden Way. We are glad that you liked our well-maintained property, friendly associates and the great value we offer for the price. It is also good to read you were impressed with your well-equipped accommodation and that our...

Downey, California
Reviewed 16 June 2016

The hotel was not bad and the staff friendly and helpful. Some of the furniture in the room should signs of wear, but room was very clean. Bed, kitchen and bathroom were all clean. The Grab and Go breakfast was not bad either.

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Helpful?
Thank rtd1121
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for posting your kind review of Extended Stay America - Sacramento - Arden Way. We are glad that you liked our friendly associates, the breakfast we served and our well-kept accommodations as well. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager

sacramento
Reviewed 15 June 2016

I stayed here once about 12 years ago and it was fine. Nothing great but it had what one would expect in a hotel with a kitchenette. Well now it is a different story. All kinds of criminal element hanging around. The first non-smoking room I was taken to smelled very strong of smoke so I asked to be moved....

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Helpful?
1Thank kmdjed
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for choosing our hotel for your stay. We are sorry for the inconveniences you experienced due to the smoke smell in both your rooms and for the noise disturbances in the area. We have strict policies where we prohibit smoking so I appreciate you bringing this to our attention so we can address it appropriately. Should you stay...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - Arden Way

Address: 2100 Harvard Street, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: RM352 - RM483 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - Arden Way 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stayamerica Sacramento/Arden Hotel Sacramento
Extended Stay America Sacramento
Extended Stay Sacramento
Sacramento Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Sacramento - Arden Way staff and other travellers.
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Questions? Get answers from Extended Stay America - Sacramento - Arden Way staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent WiFi signal available!”
C5972VGkimberlyc, 27 Jun 2016 | Read review
“Not a bad place to stay”
rtd1121, 16 Jun 2016 | Read review
“Make sure you specify the type of room you want and the staff will try their best to accommodate.”
MariaRN2013, 24 May 2016 | Read review
“Third floor room was quiet; felt safe all around the property.”
Southernnow, 18 May 2016 | Read review
“Stay somewhere else”
ctwake, 21 Apr 2016 | Read review
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