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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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228 Reviews from our TripAdvisor Community

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Showing 224: English reviews
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Los Angeles, California
Reviewed 5 days ago NEW

Our reservation was incorrect and the hotel was not willing to accommodate us. They offered another property which was inconvenient. Hotel not very clean overall. Decor was nice but cheaply installed. Cookies delicious but other food poor. This is convenient access to chain restaurants which were more suitable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 283gavinm
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

283gavinm, Thank you for taking the time to review your recent visit to the DoubleTree by Hilton San Bernardino. I can appreciate how upsetting it must have been to arrive at the hotel only to find your reservation was not as you expected. We take great care in the handling of our reservations. I can only deduce that once in...

Tucson, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016

If you have to go to San Bernardino - this is the place to stay. We lived in San Bern for over 20 years and recently moved away. I think that qualifies me to say that you should do everything in your power NOT to come here. But if you have to, the DoubleTree is definitely the place to stay....

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Helpful?
1Thank Dan4093
About Hotel's Favourite Review
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Dan4093, Welcome back to San Bernardino! I'm sure that a lot has changed over the years and obviously we have too! The DoubleTree by Hilton San Bernardino opened in July of 2015 and we agree that we are the place to stay! Thank you so much for the great review. We look forward to having you stay with us again,...

Jackson
Reviewed 1 week ago

The hotel was clean and new. The staff was polite and helpful. I never had to wait for anything and the hotel was perfectly situated to everything I had to do. I would definitely stay at this hotel again and recommend anyone staying in the area to stay here as well.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank X669VQjessical
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

X669VQjessical, What an awesome review! Thank you so much for taking the time to review our hotel. We look forward to seeing you again on your next trip to the San Bernardino area. Warmest Regards, Timothy Wagner General Manager

Redlands, California
Reviewed 1 week ago

The Double Tree Hotel has been remodeled by Hilton. The staff at the front desk are outstanding. The housekeeping people are very friendly and accommodating. I am an Honors member, but still had to pay for high speed Internet. In my view, that is nickel and diming us to death. The room was "tired," with old carpet. The bathroom had...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cliffwalters
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Cliffwalters, Thank you for taking the time to review your recent stay with us. I was so glad to read that you loved our service. Please know that we have complimentary basic high speed internet access available all guests. However, we do have a premium bandwidth available for those looking to stream movies or use services like Netflix at a...

Philadelphia, Pennsylvania
Reviewed 1 week ago

Very comfortable room and great people there! I enjoyed the opportunity to interact with the staff and found them exceptionally helpful and courteous at all times. I would recommend this hotel to anyone!

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Helpful?
Thank djdanelo
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Djdanelo, Thank you so much for the exceptionally wonderful review! It is always such a morale booster to hear positive comments that keep us driving towards our goal of spreading the light and warmth of hospitality to the world. I hope that you will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager

Shaker Heighta, United States
Reviewed 2 weeks ago

OK place to stay for a short stay for a business trip. Stay away from the restaurant for dinner or breakfast. Fitness Center is very nice. It's nice that you are able to check in online and even choose your own room.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z5422TCjamesb
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Z5422TCjamesb, Thank you for taking the time to review your recent stay with us. I hope that you will visit us again soon. Very Respectfully, Timothy Wagner General Manager

Las Vegas, United States
Reviewed 2 weeks ago

The Double Tree made me feel welcome from the moment I stepped through the door. Fresh cookies and welcoming smiles were a treasure. The rooms are clean and the location is near highway entrances and plenty of restaurants. It was great to come "home" to a relaxing atmosphere after my business was completed. I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Anthony D F
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Anthony, Thank you so much for the AWESOME review! We greatly appreciate your kind words and look forward to having you as our guest again soon. Warmest Regards, Timothy Wagner General Manager

Portland, Oregon
Reviewed 3 weeks ago

The first room we were given had such strong odor in the bathroom that we had to move to another room. We checked in late at night and we were pretty tired. After settling in, we discovered that the toilet was clogged up. Finally, we moved to a 3rd room and no more smell, and a working toilet. But we...

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Helpful?
Thank snowskii
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Snowskii, Thank you so much for taking the time to review your recent stay. I'm saddened to read about your unusual experience at our hotel. While our housekeeping team works hard to make sure rooms as well prepared, sometimes events like these get the best of us, as unknown issues work their way down through the pipes of the hotel....

Salt Lake City, Utah
Reviewed 3 weeks ago via mobile

Nice staff, nice, comfortable rooms, free wifi for guests. Nothing overly-spectacular or standout about our stay but we were happy with the accommodations. One thing I wish hotels would offer is firmer pillows instead of these whispy clouds of nothingness where all the feathers just displace to either side of the pilIow case and try to suffocate you as you...

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Helpful?
Thank Ali L
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Ali L, Thank you so much for taking the time to review your recent stay with us. It is always great to read that our guests had enjoyable stays. Please know that we have both feather and down pillows available for our guests. Should you ever like additional pillows, please let us know and we would be happy to provide...

Reviewed 3 weeks ago

great....I have previously commented of how much I appreciated the staff being concerned due to my mother's illness.....I had to be in town to handle the events pertaining to her hospital stay.Thank you again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank deniceb2017
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

DeniceB2017, Thank you so much for the kind comments regarding the staff here at the DoubleTree by Hilton San Bernardino. We work hard to make sure that each of our guest have a "home away from home experience" and I'm thrilled to hear we were able to deliver that on your latest visit. We look forward to having you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: RM515 - RM871 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Orbitz, Travelocity and Priceline so you can book your DoubleTree by Hilton San Bernardino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton San Bernardino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Comfortable stay for business travel- close to I-10”
 of 5 bubbles jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
 of 5 bubbles 411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
 of 5 bubbles BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
 of 5 bubbles Elizabeth85122, 15 Jul 2016 | Read review
“I arrived at Ontario, CA, airport and the reserved Super Shuttle stood me up. Prepare your transportation plans well.”
 of 5 bubbles 209melvini, 28 Jun 2016 | Read review
5 of 5